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    Cassetta Critter Care

    3.0 (2 reviews)
    Closed 6:00 am - 8:00 AM, 3:00 pm - 6:00 PM

    Services - Cassetta Critter Care

    Dog walking

    Pet sitting

    Private dog training

    Cassetta Critter Care Photos

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    9 years ago

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    Darbster Doggy - The photo from Darbster Doggy staff that caught my eye and made me fall in love with our future family member!

    Darbster Doggy

    (19 reviews)

    I helped rescue Toby, cared for him for five months, and tried to bring him home again--only to be…read moreleft in the dark while he was adopted out. I hate to give any Rescue a 1-star review, but in the case of Darbster, it feels like they prioritize speed of placement over the well-being of a pet. I was directly involved in rescuing Toby after he was found abandoned and chained to a tree in Miami. For five months, I ensured he received medical treatment, and spent months caring for him day-to-day, getting to know his personality, behavior, and needs--and loving him. When Toby was initially placed with a family, I believed it would be his forever home. Although I was somewhat reluctant, I supported the placement due to work travel I could not cancel. There was an understanding that if it didn't work out, I would be contacted and given the opportunity to adopt him. Unfortunately, that did not happen. When I learned he had been transferred to Darbster, I reached out within about an hour of him being listed and spoke with a member of the team same day. During that conversation, I offered to cover nightly boarding costs so I could travel and pick him up, and was told they would follow up with next steps. After not hearing back, I followed up within 24 hours confirming I was prepared to make a 24-hour round-trip drive to bring him home. Within three hours of that follow-up, I received an automated email that Toby had been adopted. I did not receive any direct communication or update beforehand and it was not until that evening that I received a brief email confirming the adoption, without explanation. At no point did I receive a follow-up regarding boarding, next steps, or any indication that they'd be showing him to other potential adopters. I had always believed rescues prioritize placing dogs in the most appropriate long-term homes, especially when there is an existing, known relationship. In this case, it felt like speed of placement was prioritized over familiarity and previously formed bonds. The lack of communication and failure to follow through--especially after I had expressed immediate commitment and prior involvement in Toby's care--was incredibly difficult, and the adoption notification with no prior update was heartbreaking. To whoever has adopted Toby: I truly hope you are giving him the loving, stable home he deserves. He is an incredibly special dog. If this message reaches Toby's new owner, I truly hope he is a perfect fit. However, if for any reason it doesn't work out, please reach out to me--I miss him so much.

    We made the heartbreaking decision to return a puppy to this shelter after extensive effort,…read moretraining, and veterinary care. Unfortunately, the situation became unstable and unsafe for our existing pets. This decision was not made lightly or impulsively, but with significant grief, honesty, and concern for Medley's long-term wellbeing. ** It is also important to note that even at the time of adoption, Medley's behavior in our home was the complete opposite of how she was described and what we experienced. The calm, easygoing demeanor we were led to expect did not reflect the dog we brought home. The only time her behavior aligned with that initial description was while she was medicated following surgery; once the medication wore off, her true temperament emerged. Labeling her as "full of puppy energy", is an over simplification of her personality. My family has had many puppies and fostered several as well, she has far more energy than a normal puppy. She needs 24/7 surveillance at least in this stage of her life, and nowhere in her description does it even nod to anything like that. ** While the volunteers we interacted with were compassionate and kind, the office staff we dealt with during surrender were dismissive and lacking empathy during an already painful process. When we asked whether we could be notified once she was adopted--purely for peace of mind, as we love her deeply and want her placed safely--we were bluntly told to "check the website," which added unnecessary coldness to an emotional moment. What prompted this review was seeing Medley's adoption profile reposted using her original description, despite detailed, first-hand information being provided at surrender. I emailed them a 2 page document including all of the training styles used, her favorite stuff, her behaviors and needs, and it clearly was just ignored. We even called addressing the inaccuracy of her profile, and was told they'd talk to a manager and fix it... days later the profile says its current with no changes. We spent well over a thousand dollars between adoption fees, products, and veterinary care while essentially fostering her for only 2 months. (In which we spent hours every day training her, trying to tire her out, and keeping her engaged. In the beginning she was fine with our dog, then in the end we had to keep them separated at all times after she hurt my dog and cat) Then had to pay $150 to return her, which I know they'll say was in the contract, fine... but charging people and treating them like that, and then treating the dog they care about like a product is confusing. We made it VERY clear that she cannot be safely housed with cats or timid dogs, yet she is currently listed as "wonderful with dogs, cats, and children." This is not accurate. She has never been exposed to young children, has injured our timid older dog, and has a strong prey drive. Presenting her as universally suitable creates a serious risk of unsafe or failed placements. Medley is a good dog--funny, energetic, inquisitive, and outdoorsy--but she is also a higher-needs dog who requires the right environment to succeed.Portraying her as something she is not does a disservice to potential adopters and, more importantly, to Medley herself. We tried our absolute best to find her the correct home, hence why we brought her back to her original adoption location, and gave them all of the detailed information we did. Now reflecting, I wish we hadn't returned her here because we are so unsure about her future, and have no control over the situation. Beyond heartbroken over the way this matter was handled. Honest, transparent profiles matter. Especially for dogs with specific needs, accuracy can mean the difference between a stable forever home and repeated rehoming. I sincerely hope this shelter reflects on how surrendering families are treated and how dogs are represented going forward, because both deserve better. I will be including the documents I sent them, followed by their description.

    Cassetta Critter Care - pet_training - Updated May 2026

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