My kitchen came out beautiful! I had been thinking about it for years and Cassa Kitchen and Bath made my dream kitchen come true. The design is just what I wanted! The cabinets are great quality, the quartz and tile backsplash are beautiful. The workers were professional and cleaned up after each day. I would definitely recommend them! read more

I have to agree with the other reviewer to steer clear of this place. I had a lousy experience. I ordered 4 types of tile, and it ended up arriving in 3 different shipments for a total delay of 4 weeks on my project. I understand that sometimes delays and unforseen events can happen, but I don't appreciate how many times I was told that my order was going to "definitely arrive this friday", or "I will call you and let you know where your order is", or my favorite "I will personally deliver the order to your house as soon as it comes off the truck". This was the first time I've ever had to buy tile or remodel a room. I wouldn't go back to this place. I don't know if other places are better, but to protect myself in the future I'll make sure to select materials way in advance from now on. read more

This place is a total circus. I dealt with them once because my regular granite provider was 3 weeks out (as a reputable, in demand business would be), and Cassa said they could install the next day. Sonia gave me a verbal quote per sq ft installed, then it mysteriously increased by several hundred dollars. She then offered me a free sink, and it was still a few hundred more then the other company, but I was in a rush so I went for it. Fast forward 7 months, I need a color that my regular provider doesn't carry. Again Sonia gives me a reasonable verbal quote $39/sq ft installed for 56 sq ft. I ask her for the total and she says $3100, which adds up to $55/sq ft. She also does not provide a formal proposal to substantiate any costs, just a quick email. It's like buying a used car over there, and what's worse, she acts like she is doing me a favor. I am amazed they are still in business, if you know whats good for you, stay away. read more

I would steer clear of these people. I was warned before I went and didn't listen. Am I ever kicking myself now. Poor customer service. Price switching. Giving a price on the phone and then changing it once there and then saying they don't know who gave out the wrong info. The stone/tile/granite is not consistent. My own contractor warned me. I thought I would give them a try anyway. What he said was right, they don't deserve the thousands I spent there. read more

Cassa Design Center (Cassa Stone) fabricated and installed both a double vanity top and a deck for a cast iron tub. The stone was polished carrara marble. It originally looked great and we were happy. A few years later yellow/orange spots started showing up on the tub deck. I contacted them and they shrugged and said they didn't know what was happening and offered no help. Then the vanity top started turning light pink in spots and then cracking along the entire back & front, right where they had drilled out for a metal support. Fast forward and the tub deck is at least 25% orange rust spots and the vanity top is crumbling. Other stone fabricators have surmised that either the orange/rust spots are likely from rebar support bars installed by Cassa, under the deck and is being wicked up through the stone or are the result of poor quality carrara. Both are extremely unsightly and will have to be replaced, at our expense as Cassa Design Center has offered NO HELP. We are extremely disappointed and would never recommend Cassa Design Center. They don't stand behind their work. (MAKE SURE YOU SCROLL DOWN and take a look at the "reviews not currently recommended. For some reason YELP has screened out mostly negative reviews). read more

See all

We were looking to remodel our bathroom and my husband suggested we go to Cassa Stone as he had driven past it going to work and the showroom looked nice. We had to wait a while before someone addressed our needs but then Sonja was polite and helpful. She set up an appointment with David (the owner) for him to come to our house and give us a quote. The day David arrived, he rocked up in his Porshe Cayenne and was barely in the house 5 minutes. He asked a few questions about what we wanted and then quoted me $25,000 to remodel a moderately sized bathroom!!!!! I asked him why it would be that amount as I really didn't want top notch materials and he replied that that is what it costs to remodel a bathroom these days. Talk about arrogant. He also said he would get the exact quote to me 4 days later...a week after that having emailed Sonja twice we finally got a similar outrageous quote. Needless to say we didn't chose Cassa Stone and in fact we remodelled our bathroom for $7,000 with Kohler fixtures. As another review mentions to stay away, I would certainly agree. read more

I had a bad experience. I did a brand new kitchen and countertop recently. The kitchen design was so funny. It leaves a hole in the corner top cabinet. On the first day of the design review, I point it out and ask for corner cabinet. I was told there is not enough space for a corner cabinet, but we can use blind cabinet so there won't be any waste space. I agreed. I told them I am in a very tight schedule as my tenants are moving in within one and half month. I was told that it will be 2-3 weeks to have the cabinets shipped so I have enough time to finish it. It was a big mistake to believe them. I made the order in the mid of October. The cabinets shipped in 4 weeks. Once we received cabinets, the fillers are missing, two cabinets are missing, a couple of doors are cracked, the worst of all, there is a hole in the corner top cabinets. They didn't order the blind cabinet at all. It leaves me no time to reorder the corner cabinets at all. What a nightmare!!! Luckily I have the contractor who manually altered the cabinets to make up the hole so it won't be an eye sore for me every day. After all these mess, the owner of the company didn't say a sorry but keep pushing me for the payments. He brought all the excuses and his attitude was very pushy and rough. As a realtor, I have done a lot of projects in my life. This is the worst experience ever. I won't recommend it to anyone at all. They are expensive, not responsible, bad attitude and not professional at all. read more

I would not recommend working with this company. Their customer service is horrible! It took almost 3 months to get countertops installed. When they finally came to install they didn't bring all the backsplash. A week later and I still don't have the rest of the backsplash and they aren't returning my calls or emails. I've filed a complaint with the BBB and considering getting a lawyer. read more

After living in our home for 15 years, it was time to remodel our kitchen. I did my research and obtained several estimates. One of our first stops was in Shrewsbury where I met Sonia at Cassa Design. Sonia is the consummate consultant. Her demeanor and objective eye made the renovation seamless. Sonia made several recommendations that were on point. Both Sonia and John worked within our budget to make sure we were happy and satisfied with both the cost and quality of product. I had heard "war stories" about kitchen remodeling and thankfully, I only heard about them! The removal of formica and the installation of new granite counter tops and island took less than two hours to complete. Once the installer left, there was absolutely no evidence that a renovation had occurred! It is without reservation that I recommend Sonia, John and Cassa Design to anyone who requires quality sales and service for their renovation needs. read more

My experience was excellent. Great help in selecting what was needed, in design and product. Sonia was attentive and very talented and knowledgable. I love the results of my new kitchen and will definitely return when I do other areas of my home. read more

Customer service is non existent after they swipe your credit card. Phone calls (and e-mails) are never returned, and no one will ever call to see if you are happy with the installation. When you call you'll be told they are busy with a customer. When you do need corrections made after granite is installed (counter not level), installer never called to arrange appointment as promised by Holly (wasted afternoon). The installation is rushed, template is made with a piece of cardboard, other companies use digital. Cassa never offered to remove the counter PRIOR to template which would result in a more professional fit (and we hired them for the removal!) It is a nice showroom and they are very friendly up until the point of sale, but be cautious about the installation process...remember the old saying about a book's cover. I don't mind paying extra to have the job done correctly, but in this case I just paid extra for a headache. Shop around and inform yourself about granite installs and don't go here. Now waiting for third visit by installer to correct corrections!?!?!? read more

The owner came out to my house, looked around, signed up for my job (~$25,000 worth of work) and made me make a commitment to use them exclusively. Then proceeded to string me along for 3+ months. Apparently $25,000 isn't really worthwhile for them to do so I was very low priority. When I called a receptionist would answer and tell me that someone would call me back the next day. Three months and 12 phone calls later, I'm going with a professional contractor. In three months they never even had anyone come out to do an estimate of the work. They also never contacted the insurance company, which they claim as their big selling point. read more

We ordered Marble counters for our kitchen and had Cassa cut, hone, seal and install. You would have thought they had just started in the industry. The woman Sanya in sales is tough to work with, she came to our house to look at streaks in the marble that should not have been there as well as some little shiny spots. The streaks she said was in the stone and she would send a 3rd party to fix the only the shiny areas. The 3rd party repair man showed up and fixed both, ... we new the streaks were in the sealer that Cassa had applied. There is a seam at the center of the under mount sink. one side of the two seams is wider then the other. It is very noticeable to the point that Cassa's repair man came out this time. He said that is the way the marble is,.... Say What??? If Cassa cut the stone, Cassa ground the stone then Cassa cut and ground one slab thicker then the other, right.... This tech from Cassa tells my wife " thats the way the stone is and you can not fix it" My wife gave up arguing with him because he would not stop. I was out of the state and wish I had been there to deal with him. Anyway, They insisted on getting paid in full when the stone was installed so we do not have a leg to stand on. Stay away, there are other companies out there who can help you. read more

We had a poor experience with Cassa unfortunately . We gave Sonia our backsplash dimensions and she,being the "professional ", calculated the amount of tile needed. We ended up with almost double the amount necessary. After much discussion about signing an agreement and authorization of returning unopened tile,restocking and shipping fees, we were told they would not take it back. This in not how we expect a quality store to handle it's customers. Therefore we Do Not recommend this store to anyone. read more

These people treated me like I was trash, I went into the store in a sweatshirt and pants and the lady wouldn't even look at me. Then I asked some questions and she told me to wait. A customer then came in and got out of a LandRover, the sale rep left me and went right over to the other customer and started to help her and made us wait again. The prices are high and the service sucks. The best part is I went down the street and spent my money at Shrewsbury Granite. read more

Just like everyone else says.....Sneaky. Sonia is very good at what she does......building up the bill. I spoke to 5 different people, including 2 contractors who say they play the same games with everyone. Stay away. Try Discover Marble and Granite in Millbury. They were very good to me on another piece I purchased. read more

The showroom on Rt. 9 is beautiful but the front office staff made the experience of putting in new kitchen counter tops much too complicated and frustrating. The front office staff made it seem like the entire project would be simple and quick. Not so! I had to chase them for updates on the granite delivery date as well as the installation date. Not good with customer service -- I got the sense that they overbook and over promise. That said, the guys that actually installed the countertops were excellent craftsman. John and his colleague, along with Diego the carpenter, were professional and did an excellent job. We're pleased with how the kitchen turned out. My issue with Cassa is the sloppy customer service and misinformation from the showroom staff. read more

I had casa stone install tile floor in my house. They were horrible, It looks like amateurs did it. The edging is uneven, they did not undercut the door frames. They used broken tiles. Then they mixed the grout inside the house and got grout Everywhere. I am extremely unhappy and I recommend never using them. read more

Awful experience looking to remodel our kitchen- and we didn't get past a quote! When picking tiles & granite we could not get a firm price per square foot, and were told the prices would change if we didn't do the remodel right away. Sonia pushed a 0% financing deal, and we agreed to a preliminary application to see if we would be approved. When she gave us the total kitchen cost quote, and we said we wanted to think about it, she wouldn't let us take a copy home... she promised to email it which we never got. One week later, a new OPEN credit card arrived in the mail- which we had never authorized! We were shocked and disgusted and when we called to complain and speak to a manager- it turned out Sonia is the manager. The only positive thing I can say is we are glad we don't have to find out how much worse it would get during the actual renovation. Don't even waste your time going here. read more