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Toledo, OH

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Audit and conflict resolution support

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8 months ago

Quick and convenient. One of the few that cashed cashier's checks and insurance checks.

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Taylor Kia - Taylor KIA of Toledo Service Bay

Taylor Kia

(68 reviews)

Took my car in to see about a balky hood latch. Had to take the shuttle home because it was a few…read morehour job to look at. Had the shuttle pick me up the next morning because they kept the car overnight----not the original plan. No courtesy car was offered. That is two tips to the courtesy car driver-----I know it is optional, but that is just how I work. The part came I a few days later, so back to the dealer I go. Another shuttle ride and not a courtesy car. Kept the car overnight again. Two shuttle rides again. Customer Service is really lacking at this dealership.

My experience with Taylor Kia on Central Ave, Toledo, has been a relentless exercise in dismissal…read moreand it nearly cost me my life. I notified them during multiple oil changes and over the phone about a persistent, alarming malfunction. Each time, they sent me back onto the road with the same hollow instruction: "Keep monitoring it." It now reads like a calculated strategy to outlast my warranty rather than a genuine effort to diagnose a failing vehicle. Within a week of purchase, I reported water leaking into the cabin they brushed it off as trivial. But rust and mold do not care about trivialities; they undermine the very longevity this dealership was supposed to protect. August 5th, 2026, was the precipice. Turning onto Tremainsville, the car violently surged and decelerated before the brakes and steering wheel locked completely. Evasive maneuvering was the only barrier between that moment and a tragedy. I am alive today because of my own reaction, not because of their maintenance. Stranded in a tollway lot from 3:36 PM until 8:30 PM, we baked in the scorching heat for nearly five hours. When we finally called for the emergency roadside assistance we were promised, we discovered it was never processed at the time of sale a convenient "oversight" that left us abandoned in a sweltering car. Now, four days later, we remain without a replacement vehicle. The only updates we receive are those we drag out of them over the phone, while they wait on their preferred insurance to deem this failure worthy of a loaner. Their deafening silence and glacial pace speak louder than any denial ever could. Trust is not easily broken, but Taylor Kia has shattered it completely. It would take an overwhelming, extraordinary gesture to ever bring us back through those doors.

Cashland - taxservices - Updated October 2026

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