The front desk woman was extremely rude to me. She was joined by another lady who was equally rude…read moreif not ruder. very unprofessional, when we decided to go with another tax service I asked to have a copy of my tax records which I agreed to pay $5.00. when I went to my new tax preparer she needed additional information which was not attached to the copies. She called Northwood Tax Service and was immediately greeted with the same rudeness my husband and I had encounter. The person from Northwood Tax Service said if she has to fax over information their would be a charge of $10.00. VERY RUDE AND UNPROFESSIONAL!

Got me right in when I had an issue with my tax return. Reasonably priced, highly recommend.read more

I had an extremely unprofessional experience with Nicole Bloomer while trying to set up a business…read moreinsurance policy through State Farm. After filling out an online request to be contacted by an agent, Nicole reached out instead. Communication was slow and disorganized--she sent one business-related question per day via text, and when we finally spoke on the phone, she abruptly cut the call short to pick up her kids, promising to follow up later (which she didn't). I called her, she answered, requested to put me on hold, and then hung up on me. When I tried to reach her again, my calls were not answered. Then she stated via text that she called me and it "went straight to voicemail," though no one else had trouble contacting me. After several attempts, I was finally able to get my policy processed, but even then, communication remained difficult. When I asked to handle an additional insured designation over the phone instead of texting back and forth, her tone became sarcastic, and she gaslit me about the communication issues. After expressing my frustration and asking if another agent could assist me, she claimed she was the only one handling business policies. She unnecessarily shared details of her business with my mother (who was not involved in this initial process). When I decided to cancel due to the poor service, she continued to be condescending, sarcastically mentioning the small refund amount. If you're a small business owner looking for serious, professional service, I would not recommend working with this agent. The process was dragged out unnecessarily and could have been handled in a single day with better communication.

Patricia and her team are very helpful and informative. They take time to answer all the questions…read moreyou may have and explain things in a way that anyone can understand. They go above and beyond to meet my insurance needs. I highly recommend a visit with Patricia and her team when you're in the market for any type of insurance.

Copying my extensive review from google :)…read more I cannot even begin to express my gratitude to Ebony and Dave at Liberty Tax (on Laskey). This may be a lengthy review because I just really want people to realize how above and beyond that they went for me. I have been filing my own taxes through TurboTax for as long as I can remember (for sure over 10 years). It got increasingly difficult the past couple of years because I have been living in a different state than I work in, so I have had a couple of absolute NIGHTMARE scenarios between Kansas and Missouri the last two years where I felt helpless and overwhelmed because I thought I filled everything out accurately then I would suddenly get a notification that I owe them money. So finally this year I decided it wasn't even worth the headache and likelihood of me filing incorrectly and dealing with trying to fix whatever I did wrong in the next several months, and that I would pay someone to prepare them for me. I looked at some reviews and made a couple calls. I was worried because this year (for 2024 taxes) I had to file FOUR different states! So I called to get an idea of the cost and they had told me to head in with my paperwork so they could give me a quote, which made me happy to know that I wouldn't have to worry about the possibility of the number being different at the end than I expected. I got up this morning absolutely DREADING going to get my taxes filed and what the outcome would be and let me just tell you I had the exact opposite reality. I walked in to friendly faces and went to sit at Ebony's desk to have her look through everything. She asked me the important questions up front to get an idea of what it would entail and then double checked a couple things with Dave, gave me the cost, and got to work! I told her how I had been dealing with a mess the past couple years with KS and MO and that I felt bad bringing that to her, she assured me it would be just fine! At one point she got stumped because it was showing I would owe to KS and she called Dave over. The two of them worked through multiple different scenarios to figure out the best and most accurate way to file and I am happy to say that I got a bigger return than I have the past SEVERAL years *part of this is due to working in Toledo and living just down the road in Michigan which resulted in a large credit toward my Michigan taxes, but I digress* I can't tell you the relief I feel from my visit at Liberty Tax and my interaction with Ebony and Dave. If you want a painless tax experience, I HIGHLY recommend Liberty Tax, 100%! I am absolutely going to be back every year from here on out and will be referring everyone I know to them. Thank you so much, Ebony and Dave, you have no idea the positive impact this experience has had on me! I will no longer dread taxes each year. :)

This is a horrible company! Even though the company is aware that their agents lie to increase…read moretheir sales, and they admitted that they lied they refuse to compensate for the actions of their agents. They place the blame back on the customer saying you should have read the policy. When I said I never received the policy I was told by the costumer service representative that she believed me. But she can only go by company policy. Do not sign up with this company! Filing claims are also ridiculous, after 15 calls I still have not gotten a resolution.

I love this company!!!! They take care of all of my families needs. I love knowing im protected and…read morenot only that, they allow me to extend my benefits to my closest friends and family just because I pay my union due!!!!