I was recently contacted by Cristina the regional manager after multiple attempts to reach out to…read moreme and was courteously apologized for any inconvenience imposed and was able to discuss the situation that occurred on my previous visit. I felt like my issues were promptly addressed and was informed that they would be properly addressed in the form of proper training. Overall this experience shows that there is still businesses willing to go out of their way and make things right and have management willing to go the extra mile to improve overall customer satisfaction.

Alicia was very helpful and kind. She explained everything so it was easy to understand. Highly…read morerecommend this location!

They no longer cash checks, but Ben thought that's exactly what it says they do online. I arrived,…read moreduring posted open business hours, to find the location closed at 2:00 in the afternoon. There was a note. Saying they would re-open at 2:30, and finally they did at 2:40. I wasted time and gas driving there, waited 40 minutes for them to reopen when they were supposed to be open, then they no longer perform a key service they advertise online, with no mention that they no longer cash checks anywhere on their website. Epic Fail.

I am extremely disappointed with my experience involving AAA insurance and the La Quinta office…read more I paid my automobile insurance in person and my understanding was that I was paying my insurance premium in full. I did not knowingly sign up to finance my insurance premiums or agree to finance charges. Years later, after requesting my insurance records, I received transaction ledgers containing finance charges and installment-type entries that do not match how I remember paying my insurance. I have repeatedly requested the underlying payment history and documentation showing exactly how my payments were made and what authorization AAA relies upon to claim that I agreed to premium financing. This is particularly concerning to me because I specifically remember going into AAA offices and paying my insurance in full. If AAA claims that I elected to finance my premiums, I believe they should be able to produce the agreement or authorization showing that I actually chose that payment arrangement. Instead of receiving a clear explanation and complete documentation resolving these discrepancies, I have spent a tremendous amount of time trying to reconstruct my own payment history. I am not claiming that every employee at this branch was responsible for what happened. My review concerns my experience with the insurance policies and payments associated with AAA, including payments I made through the La Quinta office. Customers should keep their receipts and copies of every insurance payment they make. Based on my experience, I wish I had kept every single receipt from every year.

~10am on a Tuesday is not a good time to visit this office. There were about a dozen members in…read moreline to check in. When I noticed most of chairs were taken by members waiting to be called, I got out of line and left to avoid the bottleneck. I also did not want to spend a beautiful morning in line with the sun glaring in my face from the front window, listening to grumbling members. Terrible. As I left the office, there were members still coming in. This is a small office compared to many that I have visited over the years. Perhaps it's time to open a new branch in between the only 2 branches in Coachella to accommodate the surplus of members in this area. We don't pay for membership to wait in line all morning. We can do that for free at the DMV. This seemingly never-ending queue is not fair to AAA employees either, having to deal with tired and grumpy members who did not anticipate a long line for assistance. Member 42 years. First time to experience this and very disappointed.

Honestly, amazing customer service from the ladies. They helped my gf and I so much while being…read moreextremely professional. Give them raises!!!

I needed some money until payday and Joanna Garcia was great. she was helpful, professional and a…read morepleasure to work with. if you need anything, Joanna is the person to come to. I will work with her if needed to again. Good Job Joanna.

Best insurance and they find u the most affordable prices they do not over price best of the best :)read more

Could not be happier with the service I got from Natasha! She did everything she could to explain…read moremy policy to me as well as what the steps were to get everything set up. She got me the best deal she could and practically matched the policy I had before for much much less.

If I could give zero stars I would. This is the worst company when dealing with your money and…read moreinsurance. I canceled my insurance with plenty of notice and the agent failed to submit the document and I was still charged for my monthly insurance $365 now I have to wait for a check in the mail. Needless to say this mistake has caused me late fees through my financial institution. Stay away from this company & go through Jerry or directly through the insurance companies. This is the worst company I have ever dealt with in a decade.

Great customer service in person and over the phone. They are always smiling when I go in.read more

Shout out to Schools First! Over the last 4 years I have had…read moremultiple in person and phone interactions with them. GREAT customer service! Today, I had to go in and Veronica, branch manager, greeted immediately and my time working with her was amazing. Thank you! In a world where customer service is lacking in most establishments, Schools First could teach a class.

Pretty cool place nice freeway not to bad to drive to pretty cool to take photos too niceread more

This place sucks i dont recomend it! They had me waiting for 30 minutes i just got up and…read moreleft!!