I was recently contacted by Cristina the regional manager after multiple attempts to reach out to…read moreme and was courteously apologized for any inconvenience imposed and was able to discuss the situation that occurred on my previous visit. I felt like my issues were promptly addressed and was informed that they would be properly addressed in the form of proper training. Overall this experience shows that there is still businesses willing to go out of their way and make things right and have management willing to go the extra mile to improve overall customer satisfaction.

This place NEVER has the right hours posted! I dove 18 miles just to find out they closed at 7!!!read more

My main credit union is in Washington DC and from time to time I need to use a shared banking…read morelocation to be able to deposit money to my accounts when local ATMs do not accept deposits. My Navy Federal ATM also does not take deposits here in Palm Desert, so I was happy to locate this credit union not far from us, down by Avenue 42 and Monroe. I decided to open an account so as to receive full service banking. The location is great with plenty of parking. The staff are really helpful. You can open accounts in person or online. We were headed home, so I logged in to create an account. In no time I had confirmation of the process for verifying identity and I was able to select an identity protection layer of security. They sent me several emails to alert me to the progress of transferring some funds into Sun Community from my credit union. They have a drive through and a walk up ATM. I suggest using the outdoor ATM in daylight hours because it is facing toward Avenue 42, but not terribly public so you could be able to call for help or to be seen in case of an emergency. This is a great resource as so many different credit union members can take advantage of this shared facility and make life easier for us.

Ernesto Pinero was very helpful. The many advice he gave us were useful. We look forward to using…read moreSun Community as our new finance Credit Union.

This place sucks. No bankers to talk to even if they're there doing nothing obviously just sitting…read morethere they tell you, they can't help you. You have to make an appointment. Plus their atms are always down. Go somewhere where else. minus stars.

Customer service is horrible, sat there for a hour. When they finally got to me they said they…read morecouldn't help me that I would to call. Why couldn't they tell me that before I sat there for a hour. I've been with them for about 30 years I think I'm going to look for a new institution to do my banking.

I had an amazing experience with Brenda C. today. Brenda C. helped me she was incredibly…read moreprofessional, kind, efficient. She made the whole process easy and stress-free. Highly recommend, Thank you Brenda!

Amazing customer service 10/10 thank you to Brenda for assisting me on my concern quickly and easilyread more

Go to other branches in desert for things of importance…read more Ok for very basics, not well staffed with upper Managment

Went to pay my rent with cash which they refused who doesn't take cash! What a joke! Ruderead more

I was trying to cash a check and I was told that I couldn't do it that I had to deposit when I have…read morecash in my checks in La Quinta or Indio I never have a problem doing that. They were rude and very unprofessional. I do not recommend this bank.

The lady Mrs Letty is the reason why people like me don't bank with Bank Of America she's rude and…read moreseems like she's unhappy with her workplace was not able to provide me with the correct information very unprofessional

The worst bank you can deal with! No customer service, sometimes the drive up is completely closed…read more Phone customer service is ridiculous, they employ people that can't even speak English. I thought I was banking in USA not India!

The worse customer service any bank can provide. From extremely long waiting times when calling…read moretheir toll free phone number, to lack of understanding when you have legitimate complaints. I highly recommend you stay clear of BBVA. Make certain you do your homework when applying for services. Also, be certain that every credit check is a "hard pull" on your credit bureau which will affect your fico score. I was told a "soft pull" would be made and I discovered otherwise.