I needed a small loan. I found online I was pre approved for one. Decided to instead of doing…read moreonline. Came in to the one on 985 W. Elliot Rd, Unit 7, Chandler, AZ 85225. I had Litzy help me and made my day. Come here to see if you qualify. If you need a little extra cash to help you. She did great on patient and customer service. Off the cross streets of Alma School and Elliot.

I am a newer customer with this company, and unfortunately, my experience has been extremely…read morefrustrating. If I were not dealing with an urgent financial situation, I would not choose to use this company again. The biggest issue I have experienced is with their required mobile app. I have repeatedly tried to log in, changed my password multiple times, and have still been locked out. The app then directs me to call customer service for assistance. The problem is that when I call customer service, I am told they cannot actually resolve the issue. I have repeatedly explained that I cannot access my account and that the app is preventing me from logging in. Each time, I am essentially told that they will contact the IT department. It has now been almost a month, and the problem still has not been resolved. What makes this even more frustrating is that when a payment is late, the company has no problem contacting me repeatedly -- sometimes what feels like 10 times a day or an absurd number of times -- regarding the payment. Yet when I repeatedly contact them because their required app will not allow me to access my account, I cannot seem to get anyone to actually fix the problem. I understand that payments are important, but there is a serious problem when a company can repeatedly contact a customer about making a payment while simultaneously failing to provide that customer with a functioning way to access their account and manage that payment. I was also told that I could come into a physical location for assistance. Unfortunately, I cannot simply drop everything and travel to a store, especially when there are no convenient locations near Tucson. If customers are directed to an 800 number when they encounter problems with the app, that customer service department should actually be equipped to help resolve those problems. I was told the app is required and that customer service cannot update certain information for me. Then why does the app specifically direct customers to call the 800 number when they are having problems? What exactly is customer service supposed to do if they cannot help customers access their accounts? I have called numerous times, changed my password multiple times, tried repeatedly to log in, and explained the situation over and over again. I have been told IT would be contacted, but almost a month later, I am still in the exact same position. I accepted the high interest rate because I needed access to fast funds during an emergency. I understood that borrowing would come at a higher cost. What I did not expect was to be unable to access my account or receive meaningful assistance when something goes wrong. At this point, I am simply trying to access my account, make my payments, update my information, and eventually be done with this company. Customers should not have to spend weeks calling customer service about an issue that should be relatively simple to resolve. This company seriously needs to improve its app, IT support, and customer service. If you are going to require customers to use an app to manage their accounts, make sure the app actually works -- and make sure your customer service team can help when it doesn't. Overall, this has been an extremely disappointing experience. I would not recommend this company based on my experience, and I certainly will not be using them again once I am finished with my account.

Amazing customer service. Ciana and Melisa were great and very helpful! Rosie was great aswellread more

I was searching online for different opinions for quick financial solutions. A few hours later my…read morephone rang and Serena from TitleMax ask if she could help. I ask a few questions and got straight answers. An hour later we met and she had several different plans to solve my problems. Two hours later, same day, I had money deposited in my bank account. Compared to others, amazingly quick and easy. Nice people with honest answers.

I had a great experience with,Asia,were very pleasant and helpful,she made signing up very…read moreclear,were I didn't understand,she is good and made it easy and comfortable for me,I would recommend others highly to her.I would be a returning customer when needing helo from that location.

Very friendly and helpful staff. Sometimes around the 3rd it can take a minute or 2 to get up to…read morethe window to get your money orders for the bills, but they really do take care of you here.

Ricardo was very fast and friendly....today was my second year going to that location...and btw…read morethey speak both Spanish and English

Jonathan was very nice and friendly. He really took his time and was very thorough. He went above…read moreand beyond unlike other places that told me they couldn't quote me. I highly recommend this place!

Just a shout out to Kaisha at the Mesa store on University Dr…read more Kaisha is: A multi-tasker Anticipator in real life. Knows the question and concern before you ask Professional Articulate...she makes the process understandable Fast Personable Compassionate Diligent High integrity Listen, here's the deal... Go there, get Kaisha to help you, and your review may be better than mine. Highly recommend Allied Cash Advance and Kaisha as their Rep

These ladies are wonderful Helpful and concerned and always willing to work with youread more

I liked this guy, he was real cool and informative , easy fast process, getting on line and making…read morepayments is simple

Horrible service internet never works they won't take your payment over the phone and the loans are…read moreinterest only If you call and want to make a payment they won't do it but if your late they go into your bank and take all of the money you owe Other payday loan companies in Phoenix are 10 times better

Dani (Daniella) is always so helpful and attentive to our needs and questions. I appreciate her and…read morethe staff. I also love to keep our business in the neighborhood!

Always great customer service. Lashonda was proffesional and very helpful. Ive been a customer for…read moremany years and can count on great service.