Went in there yesterday to get a bus pass for my kid, Lizette (CSR) agent asked me for my ID even…read morethough I was using my debit card, annoyed because of the wait time, I told my son to wait at her window while I go get my wallet. Not even a minute, I come back and Lizette took another customer! At this rate, I'm already upset. When the previous customer walked away, I threw my ID & my card in the little slot of her window. She then responded, "If you're going to continue to be rude, I will MAKE you wait at the end of the line" First off, do not tell me you will make me wait at the end of the line when my son was already at your window! So after my transaction, I said "That's what I thought B*tch".. Lizette, the Customer Service Rep threw up a "W" gang sign & started flipping me off. We exchanged words, while her Manager Devin pulled Lizette back towards him and told her to go to the back. Now, being that I'm the customer & this is their place of business, you would think Lizette would be sent home. I called their District Manager Joel Alvarez who was very nice & apologized for Lizette's actions. I returned to PLS to file a formal complaint. To my surprise, Lizette was back at the same window working! Really? After the incident that just happened, her Manager Devin allowed her to stay at work. After I filed my complaint & handed it over to Devin, I walked by Lizette's window and I told her I was returning the next day to see her District Manager. I walked out the store & Lizette was eyeing me from the window. I flipped her off & she (from the inside of her work space) flipped me off. I returned inside of the store with my husband & we exchanged words with all the employees inside the PLS. I'm not a happy customer due to the fact that their Employee Lizette threw up gang signs, flipped me off & was using profanity. I'm a paying customer. Despite what happens between customers & employees, Lizette should have remained Professional. I will be up at that PLS today & any other days in the future until Lizette is Terminated. I will go as far up as I can to Corporate until Lizette is fired. No Professional working for a Business should ever be throwing up gang signs, flipping customer off or using profanity. I'm highly upset & an apology will not suffice. **UPDATE 3/8 4:21pm** After speaking with the District Manager Joel Alvarez, I am confident that he has taken care of the issue I had at this location. Gives me hope that all Businesses should take Customers concerns very seriously especially when dealing with a problem with their Employees. Joel did apologize to me not only over the phone, but also in person as well as to my son, even after he had assured me he will handle the situation. This is a prime example of great Leadership from Management that have the skills needed to fulfill their jobs. I'm going to remain a customer at this PLS & encourage all that have similar experiences to take it up with Management. They do listen & they do handle business.

i went here a few days ago after not being able to cash out my check at arizona auto license on…read more19th ave and bell and then again at walmart but Mayra at PLS made it so easy and the process was so fast! i 100% recommend coming here especially if you're having trouble cashing out your check at other places

Maribel was good timing and helped me out with my needs ! Thanks a lot , much appreciated!read more

Sergio did a GREAT job. He did all the hard work and I just sat there and presented information. I…read morewas in and out in less than an hour. Be sure you bring your real phone with you and use real references because Cash Time will check the authenticity of the information. You'll need your auto registration (and title), cell phone, debit card, bank account number, drivers license, and that's about it!

Extremely helpful. Whenever I need to cash a check, I go to Ace because they get the job done…read moresimply and easily.

Valerie from ace express on Camelback is wonderful. She is very professional and super friendly…read more She is the only one i will deal with there because she brighten my day each time.

The staff is helpful and Professional. Applied on line and was approved. The loan which was…read moreprocessed did not help my need because of a added factor. I returned the money the next day. The money was accepted and the account was closed. Paper work was provided to me to verify this transaction. Thank You again CASH 1 Loans for your assistance. Blyden B.

Mellinda was such a great help. she got me the attention i needed. anazing service and I couldn't…read moreask for more.

American was so amazing! Super nice, helped me with cashing check quickly! Would highly recommend…read morethis place as the rate they charge is 1% as opposed to 10% at other places.

I have been cashing checks here for the past 4 years. Great service, great prices, just great…read morepeople! I would never go anywhere else. Thanks!

So thankful this place exists. Where else can you handle MVD paperwork at 7am on a Sunday morning?…read more So the two ladies here were friendly and fast. We were in right as they opened that Sunday and we were out by 7:20am. Way faster to take care of registration fees here than at the actual MVD. I'm sold on this place and I'm glad I didn't have to take time off work to get this done.

Clerk denied my service because i wasnt wearing a face mask. When I asked her" what about your…read moremask? You dont have one" she stupidly looked at me and she said " well im back here" . if you are going to demand for something, at least have it on yourself.

Omg this is a super easy process when your in need of some cash…read more The 48th location are so friendly and fast

Gilbert was so helpful was in and out under 30 minutes! Everyone here was so nice and understanding…read morecustomer service was definitely 100/100. If you're reading this HIGHLY RECOMMEND!!!!!!!!!!!!!!!!!!!!!!!

I want to thank Rosa store manager for being so helpful and very understanding during my last…read moreminute check cashing process so easy .!! Your smile and kindness made my day so much better.!!! thank you truly Anela

Zola was super friendly and polite! While you never want to have to do a high interest loan, stuff…read morehappens in life and I think how your treated, the eas of the process and the convenience matters. Great job! Thank you Zoila!

Long Review- I would really give this place 0 Stars if possible... 1. I waited 30 minutes to be…read morehelped. There was only one lady working and it really seemed like she was struggling with what she was doing. 2. Employees really should take some sort of customer training because it was horrible... Let me start from the beginning. I ask for a money order (X amount) the lady gives me the total including their fee. OK, so far so good. I give her the money when she has it in her hands she tells me to confirm the amount on the screen. ( I did) so she says I need your ID. I give her my DL, she inputs the info, then tells me "I Need Your SSN" I ask "so how do people with no SSN get money orders" her reply "OOO it's because I'm putting your DL info" so I ask " Is there a way I can put that info without having to say it in front of a room full of people" Her reply "NO" I told her to cancel the transaction and give me my money back and I would just go to my bank and get it there. (Let me say for those asking, I was there to start with because I was sending money to a family member & thought it would just be easy to do 2 things in 1 place) She said she couldn't cancel the transaction, what was I supposed to do? She already had my money before asking for all this. So, I wrote it down in a piece of paper and showed it to her thru the glass and kept it after to dispose of myself. DOLEX let me tell you, I have worked un Customer Service for 7 years and and this was truly horrible, I felt my privacy rights were violated and I know this in fact violates some of the privacy rights. You really need to fix the way you ask for personal information especially when the room is full of strangers and they can hear and see everything you are doing. Your employees need to be trained to handle every situation and how to handle Private Information. If you can't find good employees, make me an offer and I can assure you I will know how to do my job. I handle customers, money, private information every day and I can assure you I have NEVER put one of our clients in the position I was in today. I am bank licensed, bilingual, awesome agent assistant (if I may say so myself), and my customers LOVE me. If you can't find better employees give me a call I will gladly train them for you. A VERY UNHAPPY CUSTOMER