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    Checkmate

    3.7 (3 reviews)
    Closed 9:00 am - 7:00 pm

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    3 months ago

    I liked this guy, he was real cool and informative , easy fast process, getting on line and making payments is simple

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    Cindy G.

    Thank you! We are so happy to hear that you enjoyed your experience!

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    5 months ago

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    4 years ago

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    Ask the Community - Checkmate

    PLS Check Casher

    PLS Check Casher

    (10 reviews)

    Went in there yesterday to get a bus pass for my kid, Lizette (CSR) agent asked me for my ID even…read morethough I was using my debit card, annoyed because of the wait time, I told my son to wait at her window while I go get my wallet. Not even a minute, I come back and Lizette took another customer! At this rate, I'm already upset. When the previous customer walked away, I threw my ID & my card in the little slot of her window. She then responded, "If you're going to continue to be rude, I will MAKE you wait at the end of the line" First off, do not tell me you will make me wait at the end of the line when my son was already at your window! So after my transaction, I said "That's what I thought B*tch".. Lizette, the Customer Service Rep threw up a "W" gang sign & started flipping me off. We exchanged words, while her Manager Devin pulled Lizette back towards him and told her to go to the back. Now, being that I'm the customer & this is their place of business, you would think Lizette would be sent home. I called their District Manager Joel Alvarez who was very nice & apologized for Lizette's actions. I returned to PLS to file a formal complaint. To my surprise, Lizette was back at the same window working! Really? After the incident that just happened, her Manager Devin allowed her to stay at work. After I filed my complaint & handed it over to Devin, I walked by Lizette's window and I told her I was returning the next day to see her District Manager. I walked out the store & Lizette was eyeing me from the window. I flipped her off & she (from the inside of her work space) flipped me off. I returned inside of the store with my husband & we exchanged words with all the employees inside the PLS. I'm not a happy customer due to the fact that their Employee Lizette threw up gang signs, flipped me off & was using profanity. I'm a paying customer. Despite what happens between customers & employees, Lizette should have remained Professional. I will be up at that PLS today & any other days in the future until Lizette is Terminated. I will go as far up as I can to Corporate until Lizette is fired. No Professional working for a Business should ever be throwing up gang signs, flipping customer off or using profanity. I'm highly upset & an apology will not suffice. **UPDATE 3/8 4:21pm** After speaking with the District Manager Joel Alvarez, I am confident that he has taken care of the issue I had at this location. Gives me hope that all Businesses should take Customers concerns very seriously especially when dealing with a problem with their Employees. Joel did apologize to me not only over the phone, but also in person as well as to my son, even after he had assured me he will handle the situation. This is a prime example of great Leadership from Management that have the skills needed to fulfill their jobs. I'm going to remain a customer at this PLS & encourage all that have similar experiences to take it up with Management. They do listen & they do handle business.

    i went here a few days ago after not being able to cash out my check at arizona auto license on…read more19th ave and bell and then again at walmart but Mayra at PLS made it so easy and the process was so fast! i 100% recommend coming here especially if you're having trouble cashing out your check at other places

    Checkmate - paydayloans - Updated August 2026

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