I needed a small loan. I found online I was pre approved for one. Decided to instead of doing online. Came in to the one on 985 W. Elliot Rd, Unit 7, Chandler, AZ 85225. I had Litzy help me and made my day. Come here to see if you qualify. If you need a little extra cash to help you. She did great on patient and customer service. Off the cross streets of Alma School and Elliot. read more

I am a newer customer with this company, and unfortunately, my experience has been extremely frustrating. If I were not dealing with an urgent financial situation, I would not choose to use this company again. The biggest issue I have experienced is with their required mobile app. I have repeatedly tried to log in, changed my password multiple times, and have still been locked out. The app then directs me to call customer service for assistance. The problem is that when I call customer service, I am told they cannot actually resolve the issue. I have repeatedly explained that I cannot access my account and that the app is preventing me from logging in. Each time, I am essentially told that they will contact the IT department. It has now been almost a month, and the problem still has not been resolved. What makes this even more frustrating is that when a payment is late, the company has no problem contacting me repeatedly -- sometimes what feels like 10 times a day or an absurd number of times -- regarding the payment. Yet when I repeatedly contact them because their required app will not allow me to access my account, I cannot seem to get anyone to actually fix the problem. I understand that payments are important, but there is a serious problem when a company can repeatedly contact a customer about making a payment while simultaneously failing to provide that customer with a functioning way to access their account and manage that payment. I was also told that I could come into a physical location for assistance. Unfortunately, I cannot simply drop everything and travel to a store, especially when there are no convenient locations near Tucson. If customers are directed to an 800 number when they encounter problems with the app, that customer service department should actually be equipped to help resolve those problems. I was told the app is required and that customer service cannot update certain information for me. Then why does the app specifically direct customers to call the 800 number when they are having problems? What exactly is customer service supposed to do if they cannot help customers access their accounts? I have called numerous times, changed my password multiple times, tried repeatedly to log in, and explained the situation over and over again. I have been told IT would be contacted, but almost a month later, I am still in the exact same position. I accepted the high interest rate because I needed access to fast funds during an emergency. I understood that borrowing would come at a higher cost. What I did not expect was to be unable to access my account or receive meaningful assistance when something goes wrong. At this point, I am simply trying to access my account, make my payments, update my information, and eventually be done with this company. Customers should not have to spend weeks calling customer service about an issue that should be relatively simple to resolve. This company seriously needs to improve its app, IT support, and customer service. If you are going to require customers to use an app to manage their accounts, make sure the app actually works -- and make sure your customer service team can help when it doesn't. Overall, this has been an extremely disappointing experience. I would not recommend this company based on my experience, and I certainly will not be using them again once I am finished with my account. read more

Great experience with Cash 1. Janice was friendly, helpful, and professional, and she made the process easy and straightforward. Janice answered all my questions and took the time to explain everything. I appreciate the good customer service and would definitely recommend Cash 1 to others. read more

Gabriel was such a great help! Very patient and kind. He answered all of our questions and made the process as easy as possible. Would definitely recommend this company and Gabriel as well. :) read more

Would definitely recommend. Pat was great! Appreciate the help from the people at CASH 1

It's never fun to need to borrow but So glad Cash1 is there for me! Even more glad to have Hugo help me with my loan today! He was friendly, quick, and efficient! He had me signed, paid, and headed out the door in 23 minutes! Thank you for the amazing customer service Hugo! read more

Patrick did a great job answering all of my questions on our call today he was very friendly & understanding!

Pat was very helpful at helping us get a loan today. We came in not knowing anything about loans or how to even get a loan. Thank you to Pat and cash 1 loans for helping me in this hrs time and getting us the help we needed. Definitely recommend this place for its friendly service and great customer service. read more

Flora was fantastic. I came in, had my info. ready to go, and the process was quick and painless. Thank you for getting me through between pay periods! read more

Angel was such a huge help for me today I was so nervous coming in and asking for help but she made my experience so easy and had me feeling so much better by the time I left ! I appreciate cash 1 and angel for their help and amazing customer service during my visit today ! Corena Gage read more

Flora was awesome here! She really helped out and recommend her highly. Flora makes you feel like you have been a long term customer and is very helpful and knowledgeable. read more

Itzel was great! Made it easy and stress free!. Very knowledgeable and friendly. Defiantly recommend Itzel and Cash 1 in chandler!

Great customer service, Lessly was amazing patient, kind, and informative through this whole process thank you!

Wouldn't even let me apply for a loan but that's ok I went around the corner to Ace and got a much better loan. Would not return to this store. read more