I was visiting for a few days and stopped into this grocery store. I am not from Tulsa, but no…read morecustomer--local or visiting--should ever be treated this way. People deserve better. December 31, around 9:30-9:35 p.m., I visited Reasor's at 2429 E. 15th St., Tulsa, OK 74104, and had one of the most upsetting and unprofessional retail experiences I have ever encountered. I went directly to the checkout counter, paid for my item, and completed my purchase like any other customer. Shortly after, I realized there was a transaction issue and calmly requested a refund so the transaction could be corrected. What should have been a routine customer-service matter quickly escalated into something completely inappropriate. Instead of assisting me, I was accused of stealing, without any verification or investigation. No one checked my receipt. No one reviewed the register. No attempt was made to confirm whether I had, in fact, paid for the item. The accusation came from the security guard, but what was most concerning was the lack of leadership that followed. The manager failed to step in, failed to question the accusation, and failed to independently review the facts. Management allowed a serious claim to stand without evidence and did nothing to de-escalate the situation or protect a paying customer. This was not only unprofessional--it was humiliating. As a business owner myself, I understand that mistakes happen, but accusing a customer of theft without proof is never acceptable. Customer service should be based on facts, fairness, and respect. None of those standards was upheld during this interaction. The entire experience was degrading, unnecessary, and avoidable. I left feeling disrespected and wrongfully treated. I will not return to this location and cannot recommend it to others unless Reasor's makes great improvements in staff training, management accountability, and how customer disputes are handled. And I hadn't received an apology from the Manager. Hopefully, this gets his attention.

I hate writing bad reviews. . . Reading my review from 2023…read morewould make me feel bad but 1) there were so many other 1* reviews and 2) my review was completely accurate & remembering that experience made me angry all over again. So to my visit a few days ago: I was majorly impressed. This store, even the PARKING LOT, has been completely renovated. Beautiful wide plank flooring. So many products. Everything on my shopping list was readily available. I don't think diapers, for instance, should be in the middle of "food". 4* for the product placement. Aisles seem nonsensical. To address comments from others in their reviews, regarding the *current* atmosphere. . . .yes, Walmart is often cheaper. And being the HUGE company they are, they have access to a nonstop variety of resources, so sometimes they'll have products more available. But in acquiring those lower prices, consider the possibility of lower quality (produce). Personnel is something business have to deal with. Managers need to keep in mind you can always go elsewhere. And, Ryan (see his review), who was abused by an employee this year! should have gone straight to the manager. The complaints on prices/coupons/ads, etc. It's maddening, and appears to be structured against the consumer. LOL. My recommendation is have a plan and know the rules. Sorry, it may be a little time consuming but it gets easier through repetition. And know (this reality makes utterly no sense to me) the "sales" vary from store to store. This was pointed out to me at the 15th St store a few years back. I was looking for a particular awesome sale item, like 10 limes for $1. A manager came to the disagreement, looked at the ad, and said, "That's only at the store out on 21st". Who knew? That's why you have to choose *your* store online. (If this has changed, I'm unaware). Another tip: shop as soon as possible when ads change, I thought. They run out of product FAST. Hubby took our shopping list on a Wednesday when ads are new. He got absolutely nothing that was advertised. They told him a shipment would be in the next day. I went on Friday and got it all. So I say shop early and still feel validity in that. Hope my experience helps somewhat.

Tulsa location: this is our go-to grocery store. Prices are excellent, and I particularly love the…read morebulk stations. I've done away with buying expensive coffee online because I've pinpointed the beans that satisfy our tastes, and I grind them on the spot for our french press and our reusable Keurig cups. At about $13 per pound, I am saving so much money! I buy popcorn in bulk, as well as turmeric and cilantro and salt. The produce is plentiful and so reasonably priced, but you need to inspect carefully (as you should anywhere). I have yet to find an expired product (as some have claimed); perhaps the Tulsa store is more on top of this issue than others. I also have found the staff to be very friendly and helpful, unlike complaints regarding other Winco stores. This is not a high-end store with a fancy bakery or tasting stations, but there are decent selections in every area. It's a clean, well-stocked discount grocery store. We shop here several times a week!

Best grocery in Tulsa for cheaper pricing. I heard one is going in closer to me in Owasso. Cannot…read morewait. The other place is too over priced.

Amazing staff. They dont always have something you want but are always willing to order it. Just…read morefor you.

The staff is almost always very friendly and kind especially if you are in a position of need…read morephysically like I have been and benefitted from their kindness with accessing items I needed. Tasty ready to go meals including fresh made sushi. The meat department is always helpful with in stock items or are kind enough to share when they may get re-supplied. Sadly, the store does not listen to nor care about food quality and safety for vegetables. For some unbeknownst reason they feel the need to drape the dirty rugs over the sack potatoes while they mop the floor before closing. Brought it to their attention but they clearly ignored that and continue to do it anyway. It's okay because the majority of the time their potatoes are already rotten and sprouting before you even buy them. Maybe all the added dirt and chemicals from the floor. Overall a great store for being in a food desert otherwise. Just can't rank higher for sheer disregard for cleanliness of exposed food products.

My wife and I are both disabled. We signed up for Walmart+ delivery. We use the Sand Springs, OK…read morestore. Out of 5 attempts now our delivery has only gone right once. Two of the times it didn't show up at all and we had to request a refund. a third time we only got half of the order. They simply did not deliver any of our dairy items and we had to request a refund on all of them. When calling the store and talking to the delivery dept they couldn't tell us anything useful and just said ask for a refund. Refunds are not helpful... receiving the groceries you order are helpful. No one at the store seems to care. Do not use the Walmart + Delivery in sand Springs you will never get your food and waste a ton of time filing for refunds and reordering.

Tried the "pick-up" service for the first time on non-food items I was trying to source in a hurry…read more Worked like a champ...if I had some idea what I was doing!! They want you to check in on the app when you are coming...but the app collects data about you and I didn't want to share, so I just had to call. I didn't realize it was a car delivery service and went inside to get it...and had to do the walk of shame back to the car...I felt a little clueless, but the lady in Walmart was super sweet about it.

I'm glad that the northside has a nice grocery store now, but the prices don't match the economics…read moreof the area. I don't come up this way often, unless I am visiting my fiancé at school. Sometimes I will run in here to do some grocery shopping, and then I always get frustrated because the prices are way higher than at other grocery stores. It does stay very clean. They have a pretty good produce and a solid meat selection. Staff is pretty decent. They participate in the double up program for folks on food stamps, so that is definitely nice for those who can use it, but it does not compensate for the higher prices.

The produce is always fresh. There are all types of fresh cuts of meats. The employees are…read moreknowledgeable, helpful and professional!

First time trying this shop after a friend recommended…read more Huge selection of items and quick check outs with polite and friendly staff. Wish they had on in Japan. They do have seasonal decorations and some hard to find products. Looking forward to stopping in here again

The only thing I wished was for TJ is to be closer to Muskogee!! Looks like Broken Arrow is getting…read moreone soon. I have had nothing but plenty of memories which were all good experiences. The store is usually packed. The parking lot is small. But the friendly staff and well stocked store make up for the small things. This is the store where I like to stock up on the fresh flowers of course. I do recommend a shopping experience, if you don't mind the crowds sometimes. The shoppers are also friendly too!

I don't hate very many things in life but I'm starting to have a serious hate towards Walmart and…read morehow it's pushing the self checkout on its customers now. I've asked the checkout people and they always say the same thing ( they don't know why either ) it's just sad. What ever happened to the bedrock this giant was built on my Sam Walton. Customer service above everything else has done straight out the window

Before employees take it upon themselves to "help" customers in self checkout area they should…read morethink before acting. Today I had a nearly full cart. I was doing fine and did not ask for help when suddenly a young male clerk reached in my basket, grabbed a bottle of wine and scanned it, saying he would help me. Up popped the screen where employee must enter a code after answering whether the customer is younger than 40. I am in my 70's. The clerk said he had to see my ID. My driver license was in my purse which was underneath several produce items. I had to unload everything and show him my license before he would click the button and let me continue. I understand the need for employees to obey the law and check IDs. But please do not take it upon yourselves to come over and scan something in our baskets when the ID cannot be easily shown. If he had paid any attention to my basket, he could have seen my purse was buried. His actions were not helpful at all.

Huge shoutout to Whole Foods Market for recognizing a…read moresituation and doing the right thing. 91st and Yale location My daughter went to buy some ice cream and accidentally entered the wrong PIN on her card, which caused the transaction to decline. Instead of embarrassing a little girl at checkout, the employee recognized what was happening and kindly pushed the transaction through. I saw the incorrect PIN notification on my phone, immediately tried calling my daughter, and we both went back to settle the payment. That small act of kindness and understanding meant a lot. It's refreshing to see people use good judgment, compassion, and common sense in moments like that. Thank you to the team for handling the situation with such grace.

I think this was the original and oldest Whole Foods in Tulsa. It's a great store and while things…read moremight be a bit packed, you can pick up everything here. Vitamin supplements, flowers, premade meals, 365 sparkling water (cheap), and some really nice cheeses. I like their wine selection too. Glad to see that they had self check out, too.