Called them about selling a high end watch. They spent a lot of time explaining the secondary…read morewatch market and pointed me in the right direction even though they weren't the best option for me. I really appreciate the time they spent chatting and their friendly personality.

I had a good interaction with Leroy the owner here. He was pleasant to work with as we valued my…read morecoin collection. I felt he paid a stronger than average price for what I had to sell. Will be back again.

Every Single experience here is a great one. Thank You Mrs…read more Veleska For Continuing to Bless Me With Amazing Prices.

Kathryn brought tears to my eyes when I picked up a ring she brought back to life for me. My ring…read moreholds a special place in my heart and Kathryn worked her magic to enhance its beauty and make it everlasting for me. Don't think twice to visit this jewelry store. Talk with its beautiful owner. Believe me you will not leave empty handed.

The staff is super friendly and were happy to adjust my watch band while I waited. They didn't…read moreeven charge me for the quick adjustment. Amazing customer service! The jeweler I normally used for years would not adjust the band for me! Needless to say, Futer Bros. will be my go to jeweler from now on!

We needed to liquidate some of my relatives jewelry. The excellent and knowledgeable staff spent a…read morelot of time with us discussing our jewelry and educating us. We were quite impressed. I highly recommend them!

What a job Finch Jewelers has done! My fiancé (she said yes ) had a look of shock, horror, joy, and…read moreeverything in between when she saw me down there with this ring. I can happily say that she was surprised! While working with Julia, she knew I wanted to capture something stunning, with a little twist but not too much, and with a beautiful complement of side diamonds but not too many, and to have the ring with plenty of time before the proposal, but not too much! I knew I wanted the ring without knowing exactly when I'd propose, but Julia worked with me every step of the way! Offering expert insight, her suggestions at each phase, and being willing to teach me about each detail with the ring and the diamond, especially the mounting! I am grateful for the time Julia spent helping me navigate a million different choices for the perfect ring to give the love of my life. Thank you to all of the special people at Finch Jewelers who take care of everyone else's special person!

Wonderful customer service. I took my dad here to have some links removed from his watch. They were…read morehappy to help and were quick and efficient. They didn't ignore us just because we weren't there to spend big bucks like some jewelers. While we waited, we wandered around and looked at all the shiny treasures. They have beautiful pieces there and it's easy to see why their reviews are so good. When I'm in the market for a unique piece of jewelry, they will get my return business.

This family owned business is located centrally on Main St in Mount Joy in a large, stand alone,…read moresomewhat elegant building with ample parking. Upon entry it is a skylit setting of a large number of jewelry display counters. Staff are amazingly attentive and knowledgeable. They offer something to drink and ask whatever they can do to make you feel comfortable enough to spend big bucks on beautiful jewels, watches and other elegant fittings. This is a beautiful store with beautiful expensive things. They are full service providing everything from jewelry cleaning, repair, replacement, sizing, whatever is needed to keep your jewels looking their finest. This is not free. These are high end professional jewelers who know what they are doing. Replacing a watch battery is $15. Making a ring a size bigger, about $125. Replacing a tiny stone and resizing, reinforcing prongs, about $225. If you love estate pieces as I do, there are 3 cases. A gold filigree type emerald ring surrounded by peridots was $1500. A large opal in a gold setting, $1600. A 1960s pink opal, $600. I have to say that skilled jewelers are harder to come by. To stock watch batteries when people don't even wear watches anymore, except us old folks, is no longer a Walmart counter service. If I was in the market for high end jewelry and wanted the lifelong service for my investment, I would be very secure doing business here. This is not a mall jewelry store with bright lights making every diamond seem to call your name. This is a first class, no kidding high end place where you get what you pay for. I took a few photos but was worried about appearing to be casing the joint, so no actual offerings photographed. You will just have to go and see for yourself!

I've bought a lot of jewelry here over the years. Most recently I purchased a stunning engagement…read morering. I've always had good experiences here with good service. The follow up service is also nice.

I had to have a stone replaced in my wedding ring. The owner is such a sweet lady and did an…read moreexceptional job at a great price! It looks beautiful! I would definitely recommend this business to anyone needing jewelery repair!

They looked at every single piece of jewelry that I brought in. They were exceptionally nice and…read morehelpful! Going back to see about re-purposing a ring. So many great suggestions!

Dave was very professional and polite even when there was a line forming out the door. Highly…read morerecommend.

Dave was very polite, knowledgeable, spoke clear and honestly gave a very fair price for what my…read moresignificant other was getting rid of. We will definitely be stopping in again down the road.

I brought my watch in for repair, because the battery that had been installed at a different local…read morejewelry shop didn't work. I was willing to pay whatever was needed, because the watch had sentimental value. The owner checked out the watch and said that the only problem was that the battery had been installed backwards (or maybe upside down, I forget). She installed it properly and wouldn't take a penny for her diagnosis or work. I really appreciated her generosity and have had nothing but good experiences there.

I purchased 3 permanent bracelets for myself and my daughters for a total of $180 one year ago…read more They told us we could have them fixed if they broke. I had to have mine removed for a medical procedure. I already had one I had purchased out of state. I went in to have it put back on and took the other with me as well. They wanted to charge $10 to get the 2nd one also attached. The only additional effort was a spark from the welder they already had out. My arm was already there, the person was already doing it for the one I paid $60 for. I've shopped multiple times here over the years, but never again. There was no extra cost to the store to weld the 2nd bracelet. Customer service is more than just a hello when you walk in. Don't visit unless you want to pay extra for service you can easily find elsewhere.