So disappointed in the customer service. I bought 3 Coleman B-100 bikes for my grandsons for…read moreChristmas. One of the bikes that I received did not have a front fender and then on Christmas Day the same bike wouldn't stay running either. So I drove 60 miles to return it or exchange it. When I walked up to the customer service desk I was greeted by a very rude female employee. It was like she was excited to tell me that there were no returns on gas powered items. She offered no help except to slam a piece of paper on the counter in front of me that said "No returns" . So now one of my grandsons is without a Christmas present. I do not recommend shopping at this store. The date and time we were in the store was 12/26/23 @ 10:30.

Nov. 6, 2022 1:55 P One cashier open 14 people in line. NEVER more than one cashier. Now we have…read moretwo major sporting goods stores (Dick's) taking up valuable retail space. I'm sure Dick's is on it's way out. Academy was a breath of fresh air when it opened. Now, right down there with Dick's. Where do you hire management, old closed Waffle Houses. CLOSE, this community owes you nothing.

Shoutout to our local community heroes for making it so much fun to stay active! I have so many…read moregreat activities that we like to stock up on goodies to safe and well equipped. Hunting, target shooting, camping, going to the gym, going to the beach, and enjoying nature. The clothing is always so much fun to find the perfect look, feel, and function. Great prices from the store brands and also the name brands. I love the shoes and accessories too. I was able to modify my gym shoes with elastic shoe laces to be easier to slip on and off with ease. Healthcare items like lip balm, sunscreen, etc. They even have great snacks, drinks, and even bagged coffee! The staff is friendly, knowledgeable, and easy to approach. Great fun and great deals!

We had a product delivered to our house. The packaging was very damaged and the product itself was…read moredamaged when we brought it to the store to return it. We still had to pay the $30 shipping charge for a damaged product, which we returned! I give them a zero for customer service but because I must give a star to post this I'm doing that.

Normally I don't leave reviews for places but this time I will and I would like to definitely shout…read moreout Bob and Regina who were both amazing at customer service and helping me save money and treating me like one of their own. Again I was genuinely scared to use their credit card for a limit I didn't know would make the full amount and they helped me get some money shaved off the full price and well all I can say is they saved me a pretty penny. I will be going to their store from now on. Give these two your business because they're all about the customer

Gun purchaser. Academy staff was non attentive,non knowledgeable,and made the process too long and…read moretoo complicated. I had to go to the Yulee location 3 times over 11 days period to complete the purchase. During that period, I must have been asked 5 times to read the gun's serial # to them. They were only familiar with 9mm ammunition. Leader of gun counter, Joel, was particularly unhelpful and delayed everything.

Big store, but the layout is a bit chaotic. It felt like we were walking around in circles without…read moreany method to the madness. Also, the racks were so close to another which made it hard look properly. 11.04.2026

I haven't been here in awhile but my fiancé wanted to get some new shoes for work so I tagged…read morealong. I'm surprised that this place is rated so low, our visit was fine. We stayed downstairs over my the shoes. They had alot of the Adidases and Nikes out and they look really nice, but alot of the other brands were kept in their warehouse and you must use the kiosk to request them to be brought out to try on. Once he did that I thought it would take awhile for them to go get them and hand them over, but it was maybe 5 mins or so and they were very polite about it. He tried two pair on and chose the pair that closely matched his uniform. He gave the other pair back and we took the other to the cashier, nothing to note about purchasing them, just fast and polite. Seems fine to me.

My husband and I went to Dick's to look at golf clubs. Jim helped my husband test out different…read moreclubs and find what worked for him in our budget. He was very knowledgeable and extremely friendly and patient. His customer service was outstanding and because of him we'll be back for more golf supplies soon.

This Dick's is not as large as the one at The Town Centre, but more than likely, they'll still have…read morewhatever sporting good you're looking. The store is very clean and nicely organized. Check out lines are never long, so that part of the shopping experience is always a breeze. If you need assistance, it's never difficult to find a friendly employee willing to help. As a matter of fact, whenever I'm in the store, generally more than one employees always approaches me asking if I need assistance. There are certain things we shop here for on a regular basis. I only use Speedo swimming goggles and they have a nice selection here. While not cheap, hubby loves Under Amour for working out... sometimes they even have nice sales on it. And while they don't have a very large selection of Reef flip flops, they do have a decent enough selection that hubby can usually find a pair he likes.

Great place, great people, great selection of products for sportsman's needs. I even found some…read morevintage rods and reels for decorating my man-cave!

Manager is disrespectful, and a loose cannon. Should not be allowed to work around firearms!…read moreI brought in a brand new, never been fired gun, to have the barrel threaded. They quoted $299.99. Went to pick up the gun and it was $499.99. They stacked a washer under the thread protector and said they put on a suppressor and ran a rod thru it, appeared all good. Paid the increased price, thanked them and left. Went home, put a brand-new suppressor on it, fired one shot (first shot ever thru the gun) and it came out of the side of the can. Took to another shop to have a laser ran and the angle of the threads are off causing the can of the suppressor to not be in line with the barrel. Called next day and explained to G.A and they said they would take care of it. Brought the gun in next business day (holiday weekend), manager A.J came over and I explained it again. I asked if they could please run a few rounds thru it before i drive an hour back to pick it up so that i know its good. The manager AJ came unglued yelling and cussing saying he's not an F*ing gun smith, that he doesn't know what I expect. Then after asking him not to cuss at me, I'm told to get the F out or he will call the law. Asked for my money back for the service, refused, So now im out $500 and cant use the suppressor. Other customers even left the store due to this managers outrage. Yelling and cussing because im asking for their service to be tested before picking up. This is completely unacceptable. Someone that can flip a switch and start yelling and screaming at a customer should not be allowed to work with firearms. I will let everyone know never to trust this store.

How can a store in Florida not sell Tampa Bay Rays or Marlins gear ? They had plenty of Yankees…read morestuff in stock. This is Florida and they need to send the Yankees stuff North !

My boyfriend accidentally got me the wrong size dunks for Christmas. We stopped by the store to…read morereturn them and they said we had to come back later because the registers were down, we talked to the employee about the return and she checked the shoes seeing they were brand new and said it was okay for us to return even though we didn't have the box for them. We came back a few hours later like she recommended and employees working said we couldn't return them even for store credit. We told employees what previous employee told us and she proceeded to call employee in front of us and then denied our return ... What would we do if these had been a gift ? It's crazy that we can't even get store credit for such an expensive purchase. Wish employees were better trained so we had been given an accurate answer from the beginning, now my boyfriend is out 120$ with no way to get an exchange/ refund