AVOID THIS SHOP
I brought my Samsung S22 Ultra in for a simple $90 battery replacement. The phone was working perfectly fine before I walked in. Within 12 hours, the screen was completely dead -- a direct result of their repair. That alone should have been an easy fix on their end since they caused it.
Instead, it turned into an absolute nightmare. The sales rep couldn't fix it and kept my phone, promising updates. I heard NOTHING for four days. Four days of complete silence, no communication, while I was left without a phone that had been working fine before I ever brought it in. I had to chase them down myself just to get any answer.
Then, when I was finally told it was "ready," I show up expecting to just pick up my phone -- and instead they try to charge me an EXTRA $300 for a screen replacement. For damage THEY caused. This is not how you run a business. You don't break something and then bill the customer for it.
I asked to speak to the manager, hoping someone would finally take responsibility. Instead, he did nothing but deflect, dodge, and avoid the issue entirely. No accountability, no apology, no ownership -- just excuses. A manager who can't own his own team's mistakes has no business running a repair shop.
Save yourself the money, the stress, and the four days of radio silence. Do NOT bring your phone here. I trusted them with my device and got broken screen, ghosted for days, and hit with a bogus $300 charge for their own mistake. Absolutely unacceptable. read more
