For nearly $80/ month, or just under a grand a year, you would think you might get some kind of 'service'; instead what you get is an automated truck that drives across the edge of your lawn grabs the bin and unloads it into the truck and then chucks it back down wherever. Sometimes this is in the road, sometimes this is on the ground, but most often it is with the lid open to collect rain and snow and make it impossible to haul back up the driveway. Their rates have gone up 3 times in the 2 years that I have had them and the 'service', or lack thereof, has only gotten worse and worse. Throw in 3 times now that somehow my account has been taken off of automatic payment with no phone call, email, or text; and they have charged me a late fee for "being past due" on a month and I am just about ready to just take the trash myself to the Lebanon transfer station. Some math to think about: Trash + Recycling service for Meriden Rd in Lebanon, NH = $80/month I usually have 2 bags of trash per week and 1 bag of recycling. $20/3 bags = $6.65 per bag Lebanon Transfer station punch card = $15 = 10 punches 1 bag of trash = 1 punch = $1.50 per bag 2 bags(since recycling is free) x 1punch = 2 punches per week x 4 weeks = 8 punches per month. $15/10 punches x 8 punches per month = $12 per month So basically Casella charges $68/month (or $815/year) to save you a trip to the dump every week. Getting tough to justify.... read more

Three strikes; they're out. This is my third try with Casella and they continue to disappoint. There always seems to be a card/billing problem, they raise their rates continuously, and if they don't like what is in my trash bin they won't take it. The final straw was another account issue. The agent who originally set up my account didn't set up the auto-billing. She only took the initial payment. For three months I thought it was automatic. Finally, when they cut off my trash service, I opened up one of the monthly statements they sent. I noticed a huge balance, and three unpaid months, much to my annoyed surprised. I thought perhaps the credit card number changed and I never updated it (from yet another breach event). I decided to make the dreaded 'customer service' call. I was transferred to Amy (a 'senior' rep). I explained I had no idea that it was NOT set up for autopayment and that I don't normally open my mail (what's the point). Usually, everyone just automatically takes my money every month. I explained that I have not had a pickup for six weeks. I explained that I missed putting it out one of the weeks, but I chose not to call CS and just took the loss. They never called; never emailed about any of this. I did find out they put my account on a service stop on October 14th. Fine, but they are trying to charge me for the entire month. Not fine. Now, back to Amy. I started the call in a calm place and was very matter of fact. I was trying to give them money ($150), which would require 1/2 of October's bill to be removed for no service provided. That's it! From the beginning of the call, Amy was a complete b!&th--period. Her tone was just nasty. I continued being calm the whole time, never being inappropriate, but I did get a little stronger with my messaging. According to Amy, it was basically my fault, my problem, their money. Not once did she ratchet down her nastiness--it just escalated. At that point, I asked for the manager. She came back and said 'no one was available' and that the manager would only tell me exactly what she already told me. That annoyed me even more. I explained that I didn't want to talk about the bill and that I really don't care about it at this point. I told Amy that I wanted to speak to the manager about her rude tone from the beginning--period. I asked for a callback which provided nothing but a non-committal response. I went on to explain how rude I thought she was and that it wasn't about her voice--it was the tone. She just didn't get it. I thought to myself, "Really?!" A couple of other things were said. Then, I thought I heard her laughing and I asked why she was laughing. She said she wasn't; she was crying. She explained it was the worst phone call she has ever received. I was taken aback. I never yelled. I never swore. I implied that her tone was that of a raving 'b', but never said it. I did say "I am trying to give you money and that you are treating me like this. That I am being honest here and trying to resolve the issue". Because 'I' was so awful, she explained to me that she was ending the call. I said, "Fine". (click) I immediately went online and paid $128 (awaiting a partial credit for October). So, she can play the nasty card the entire time until she is called out...then she uses the ultimate trump card. The good ole 'crying card'. I should have predicted that one. Please, I beg you, don't use Casella. The trash services scene is such a monopoly. Disgusting. *The blessing in all of this: www.NordicWaste.net. 603 442 0770 (weekly trash pickup & recycling for $44 and an additional service: WeRecycleFood.com) The guy comes in his pickup truck with a flatbed trailer. Recycling put into the truck bed and he literally picks up the trash can with his hands and empties it into his trailer. So old-school, impressive. read more

Casella has purchased all the trash companies in the area, replacing the personal local services with horrible service. Casella collected the trash last Wednesday as scheduled, but the second truck that collects recycling never appeared. I called Casella on Thursday and was reassured that they would be here before the end of the day to pick up the recycling. Needless to say, they were a no-show. I called Friday and was promised a call back if they were NOT planning to pick up the recycling bin, and again a woman promised they would call me before the end of the day. I mostly wanted to get the bin off the curb for the weekend if they weren't going to show. No call back and no show. Today, Monday, I called again. After listening to canned music for 15 minutes, a woman answered the phone. She put me on hold while she checked out the situation. She came back on the line and told me that "the route has been completed" and they must have missed our house. Well, that's not the case. They missed the entire street, and I pointed out to her that complete means they collected from each customer's home. So the route wasn't completed. She told me that they won't be able to come back until the next scheduled recycling pick-up day, Aug 17, and that she would credit our bill. But... such a gift: Casella will NOT be charging for the excess recycling items when they do show up on Aug 17! It's incredible that Casella thinks they are being generous for not charging for excess, after not collecting for 4 weeks. If at all possible, avoid Casella at all costs! read more

Imagine doing business with a company and never knowing what amount they are going to bill you, as it changes every month. Oh, and it never goes down, it only goes up. They say they will fix it but never do. You call customer service, and after 15 minutes on hold (if you're lucky) listening to crappy elevator music, they tell you there is nothing they can do because its out of their control. Who's control is it in? Who knows? Who cares! For one trash can collected weekly, and one recycling can collected every other week, they want nearly $2K a year! Sorry Casella - you're fired! read more

Company has hiked the rates for trash removal to a redonkulous price. The service started at $40 a month for weekly pickup. Price hikes to $90 a month! Claimed it was due to fuel cost. That's BS. Over a grand a year to pick up household trash and recycling.... insane. read more

Words cannot describe what a nightmare dealing with Casella is. Our New Hampshire pick-up-the-phone-on-the-first-ring local trash company was bought out by Casella. Having dealt with Casella in the past on billing errors, I was not interested in service by Casella. Casella has insisted on billing me for a partial week where they provided no service and after I had called them to cancel (on the day I received a letter announcing the buy-out). This is just wrong. I have spent hours on the phone and have been assured that this would be fixed. I just received a new invoice -- now with finance charges. read more

This company is appalling. The service was cancelled a month ago and I have called 6 times to remind them to remove their bins that have been left on the property and are causing a hinderance. This company is incompetent and I would not recommend using them. There are other services in town which are much better and more friendly. read more

Garbage, and I'm not talking about what they claim to remove. I've had this company for a month and they are terrible. They have literally pulled trash out of my bin and left it on my lawn. When I questioned this, I was told that the item was deemed "non household trash" and cannot be taken by them unless I want them to make an extra bulk run, for more money of course. I'm sorry, if I'm throwing out a 12" piece of plastic that fits easily within my trash bin, I expect you to take it. Can't wait to find a new provider, that actually does what I pay them to do... read more