Had a bunch of problems getting the Lazy Boy recliner I ordered. I ordered it, then checked a few…read moremonths later. Was told it would be ready in two months. Checked on it two months later and was told it had not been ordered. This is over a period of nine months. The boss contacted Lazy Boy and was told it would be ready in 6 weeks. Finally got it. Not good service at all. Happened by there this week, June 16, 2025. The store was locked with Sheriff's Eviction Notice and No Trespassing Notice on the door. Good luck to those that have furniture on order.

They took our money in November and we never got a single piece of furniture. We ended up taking…read moresome stuff they had in stock and they still owe us money for the furniture we didn't get. Now it looks like they are closed and restructuring. They owe us over $900 and I have a feeling we'll never see it.

We love our new furniture--but the customer service experience was disappointing…read more My husband and I were excited to purchase a new bedroom set. After comparing prices, we found that Burlington Furniture was quoting us $2,000 more than a California company, even with shipping and assembly included. Still, we wanted to support a local business, so we returned to Burlington Furniture, and they agreed to match the competitor's price. We were given an estimated delivery date of 4/30. When we followed up, we were surprised to hear that our furniture wouldn't arrive for nearly two more months. We understand that delays happen, but we were frustrated by the lack of communication. I called the manager to get clarity and was told that the employee who gave us that update was no longer with the company. She promised to follow up--which she did--but she didn't provide a new delivery timeline. Instead, she told us the order wasn't actually delayed and that deliveries typically arrive two weeks after the estimated date. It's unclear why the original estimate wouldn't account for that window, and what's worse, I never heard back from the manager again. Ultimately, the delivery company brought our furniture just five days after the estimated date, which we appreciated--but the poor communication and lack of accountability from Burlington Furniture left a bad impression. We're happy with the product, but extremely disappointed in the service. Sadly, this experience has cost Burlington Furniture a customer.

Good quality merchandise. Terrible follow up once order is placed. Nothing arrives remotely close…read moreto the delivery dates and nobody cares....

There are many interior designers in the Upper Valley. Mary at C. Beston was the BEST. The new…read moreowners there seem excellent too. Ms K. Doyle is not one of the best. Her sense of interiors seems dated and she lacks the attention to detail that one expects from a professional. I found that she suggests custom items in a subtle way, as though it's just "food for thought" and despite your response to those suggestions, she tries to charge you for hours of her research on those items.

Kathleen has great taste and a great sense of color, is cheerful and pleasant to work with, and…read moreactually tries to save you money! Highest recommendation!