Exceeding my expectations! Not only do they pick up our…read morehousehold trash in a timely fashion, but, unlike others that we've used, they let us know via email if the schedule changes as a result of snow or holidays. Questions and concerns are handled quickly and professionally. Highly recommended.

Never thought I would need to review the garbage man, but alas a good one is hard to find in the…read moreUpper Valley. Until recently unless you wanted to haul your own trash you could choose between the guys that forgot to pick up your trash more than half the time while sending duplicate invoices or the company charging an arm and a leg. No longer! Nordic Waste is a small family owned company that will reliably haul away your trash for a reasonable fee. Heavy snow storm? Don't worry, they'll e-mail to let you know that it's a snow day and they'll be by the following day instead. And they really recycle your recycling, instead of just dropping it in the dump! Composting services also available.

For nearly $80/ month, or just under a grand a year, you would think you might get some kind of…read more'service'; instead what you get is an automated truck that drives across the edge of your lawn grabs the bin and unloads it into the truck and then chucks it back down wherever. Sometimes this is in the road, sometimes this is on the ground, but most often it is with the lid open to collect rain and snow and make it impossible to haul back up the driveway. Their rates have gone up 3 times in the 2 years that I have had them and the 'service', or lack thereof, has only gotten worse and worse. Throw in 3 times now that somehow my account has been taken off of automatic payment with no phone call, email, or text; and they have charged me a late fee for "being past due" on a month and I am just about ready to just take the trash myself to the Lebanon transfer station. Some math to think about: Trash + Recycling service for Meriden Rd in Lebanon, NH = $80/month I usually have 2 bags of trash per week and 1 bag of recycling. $20/3 bags = $6.65 per bag Lebanon Transfer station punch card = $15 = 10 punches 1 bag of trash = 1 punch = $1.50 per bag 2 bags(since recycling is free) x 1punch = 2 punches per week x 4 weeks = 8 punches per month. $15/10 punches x 8 punches per month = $12 per month So basically Casella charges $68/month (or $815/year) to save you a trip to the dump every week. Getting tough to justify....

Three strikes; they're out…read more This is my third try with Casella and they continue to disappoint. There always seems to be a card/billing problem, they raise their rates continuously, and if they don't like what is in my trash bin they won't take it. The final straw was another account issue. The agent who originally set up my account didn't set up the auto-billing. She only took the initial payment. For three months I thought it was automatic. Finally, when they cut off my trash service, I opened up one of the monthly statements they sent. I noticed a huge balance, and three unpaid months, much to my annoyed surprised. I thought perhaps the credit card number changed and I never updated it (from yet another breach event). I decided to make the dreaded 'customer service' call. I was transferred to Amy (a 'senior' rep). I explained I had no idea that it was NOT set up for autopayment and that I don't normally open my mail (what's the point). Usually, everyone just automatically takes my money every month. I explained that I have not had a pickup for six weeks. I explained that I missed putting it out one of the weeks, but I chose not to call CS and just took the loss. They never called; never emailed about any of this. I did find out they put my account on a service stop on October 14th. Fine, but they are trying to charge me for the entire month. Not fine. Now, back to Amy. I started the call in a calm place and was very matter of fact. I was trying to give them money ($150), which would require 1/2 of October's bill to be removed for no service provided. That's it! From the beginning of the call, Amy was a complete b!&th--period. Her tone was just nasty. I continued being calm the whole time, never being inappropriate, but I did get a little stronger with my messaging. According to Amy, it was basically my fault, my problem, their money. Not once did she ratchet down her nastiness--it just escalated. At that point, I asked for the manager. She came back and said 'no one was available' and that the manager would only tell me exactly what she already told me. That annoyed me even more. I explained that I didn't want to talk about the bill and that I really don't care about it at this point. I told Amy that I wanted to speak to the manager about her rude tone from the beginning--period. I asked for a callback which provided nothing but a non-committal response. I went on to explain how rude I thought she was and that it wasn't about her voice--it was the tone. She just didn't get it. I thought to myself, "Really?!" A couple of other things were said. Then, I thought I heard her laughing and I asked why she was laughing. She said she wasn't; she was crying. She explained it was the worst phone call she has ever received. I was taken aback. I never yelled. I never swore. I implied that her tone was that of a raving 'b', but never said it. I did say "I am trying to give you money and that you are treating me like this. That I am being honest here and trying to resolve the issue". Because 'I' was so awful, she explained to me that she was ending the call. I said, "Fine". (click) I immediately went online and paid $128 (awaiting a partial credit for October). So, she can play the nasty card the entire time until she is called out...then she uses the ultimate trump card. The good ole 'crying card'. I should have predicted that one. Please, I beg you, don't use Casella. The trash services scene is such a monopoly. Disgusting. *The blessing in all of this: www.NordicWaste.net. 603 442 0770 (weekly trash pickup & recycling for $44 and an additional service: WeRecycleFood.com) The guy comes in his pickup truck with a flatbed trailer. Recycling put into the truck bed and he literally picks up the trash can with his hands and empties it into his trailer. So old-school, impressive.

I called today to verify the hours. FYI..they are closed on Mondays and said they are short…read morestaffed, so it's best to call before coming down to be sure they are open. If someone is sick, they could close for the day. Otherwise, the times listed are correct. They ask to be there at least 15 min before closing. If you have a large quantity to be counted and show up close to closing, you may not get your cans and bottles counted that day. (Which to be honest, is reasonable. They have hours for a reason.) I mentioned that I was coming from the Windsor area and he mentioned there is one closer to me in Hartland and gave me the number if I wanted to contact them. (Hartland Redemption Center, 2590 North Hartland Road, White River Junction, VT, (802) 295-4900) Hope this is helpful to someone else. He was pleasant, helpful and didn't rush me off the phone.

Having arrived at 2:40 on a Saturday afternoon with a few bags of bottles and cans, the first…read morething said to me in an aggressive manner was "You know we close at 3:00, right?" It was 2:40, NOT 2:55! I operate a service oriented retail business, 26 years running. Even though I've felt frustrated on a slow Saturday to have someone show up a few minutes before closing, I've been there all day after all, I WOULD NEVER, EVER, EVER make a comment like that. The customer is my lifeblood, the reason I'm there. Even on my worst day, I'd never react to a customer the way I was "greeted" by theses guys. The next thing spoken by my "host" was a snide comment about one of the bags of returnables. It was a large garbage bag and had a majority of glass as opposed to aluminum. I have suffered from a severe shoulder injury and was struggling to lift the bag up onto the counter as a result. I was told that "if you can't pick up that bag, you shouldn't be bringing it in here!" Next thing, emptying a bag, it was discovered that a glass liquor bottle had broken, unbeknownst to me of course. I was now berated and told in a threatening way that "WE DON'T TAKE BROKEN BOTTLES!!" I would never intentionally try to return a broken bottle and obviously not expect that it could be returned. The response, the shitty attitude and general disdain shown me as a customer was inexcusable. If you gentlemen hate what you're doing, it shows. However, this is the business you've chosen. You earn a living by redeeming bottles and cans. There is obviously profit in it. Any business deserves dignity, any customer deserves respect. If you hate so much what you're doing, figure something else out. Otherwise, figure out some better customer service skills! UNBELIEVABLE! If you worked for me, it would be a very short career indeed! Disgusting customer experience.

You name it; they will take it and with a smile. Can't beat it- clean and well maintainedread more

Efficient, with helpful staff! Didn't know where to bring my trash, but a gentleman on some…read moremachinery came over to my car to save the day, lol!

Great company run by a wonderful human being. Barbara is amazing, helpful, responsive, and I really…read morecouldn't say enough good things about this company.

We recently purchased a cottage up by the lake, and called about using Good Neighbor for our trash…read moreremoval. We mentioned that we may have a few rentals here and there, and Barbara turned extremely rude and refused to provide service because of the rentals. She offered her opinion that our house would be trashed, party central, 15 people sleeping here (it's a small 3 bedroom), and that we would have an excess amount of trash. We've had multiple rental properties in the past and recognize the risks, and take the appropriate actions to mitigate these risks. Unfortunately we will have to look elsewhere for service. I had high hopes after reading previous reviews, but unfortunately this was not my experience.

I had Casella for awhile but Denton is great and much more Affordable! Casella is a huge company…read moreand greedy. Give your business to the local smaller companies

This is a great HONEST local company that has had my back multiple times! Not only do they remove…read moremy trash and recycling on time every week but I have used them for dumpster removal many times. They are definitely worth each and every single time

I live 40 minutes away and there are two others closer to me but I always go there. They are…read morealways friendly, do not cheat you (like another place) and if you have enough bottles you get a two dollar bill and half dollar. That would be cool for kids to see as you are not likely to get them in change today. i always enjoy looking at the numerous neon signs they have. They will count your bottles and cans or you can tell them what you have. I always ask to get my bags back as large bags are hard to come by. They just give me new ones. Very helpful as I don't go there until I have a larger number of bottles especially now with the cost of gas. I make a trip out of it, going to home depot and KFC after. We have no KFC where I live. Bennington has lots of places to dine and shop. It's worth the trip.

These people are always friendly. The place is dirty but that also goes along with the type of…read morebusiness this place is. Depending on how much u get back u r almost garuanteed a 50cent piece and a 2 dollar bill.

Great customer service from the yard guys and the office staff…read more Very helpful! Thank you!

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