If you enjoy dishonesty, then this is the place for you. There were multiple occasions that I wish we could have avoided while living here. I'll list a few
1. When we came to tour (and called ahead to be sure we could be seen) we were left waiting over an hour in the lobby and eventually left.
2. One time while it was raining I failed to clean up my dogs droppings. I then received a note explaining that if this were to happen again i would be fined. This would be understandable if this was a consistent practice, but dog droppings are seen often and rarely picked up by multiple residents.
3. During Covid, I was faced with turning in rent a few days late. I called to the office to explain the situation and was told not to worry that my payment would not be considered late until the first Friday of the month. (The lease said 3 days after the 1st so this was good news to me.) But once again an office member misspoke and then I was charged $50 as a late fee penalty. When I called to discuss this charge and remind them of the phone call I was given rude responses and told to make the payment regardless of what I was told by their own office staff.
4. When I first moved in they assured me that all packages were brought to the front office and then picked up by ourselves to ensure safety on the grounds. When Covid hit this changed, but then my packages were getting stolen. When I called to see what their protocol was they said to file a police report. (over a $15 package? yeah right.) instead I installed a front door camera and received nasty looks from other residents who I suppose did not like the camera.
5. When I decided not to renew my lease (because they were rude multiple times AND tried to increase my monthly rate) I went to the office to ask if there was a specific company, cleaner, shampooer, etc. they would prefer us use when cleaning the carpet. I was told that they did not have a preference "but be sure to clean thoroughly so we don't have to charge you the $75 fee." With that in mind I shampooed my carpet twice (I have an ESA who rarely had accidents inside aside from the beginning when the apartment was new to her. Those accidents were promptly cleaned up and left no stains.) To my surprise I got a bill for $708 to replace the carpet. (they went in with a blue/black light and of course saw things that are not visible with the naked eye) When i called to ask why the heck this was happening the lady spoke very rudely to me about my ESA and myself, would not allow me to create a monthly payment plan, and threatened to send the payment to a collection agency.
The next few things are not a high with priority, but still issues incoming residents deserve to know about.
6. They claim to be a gated community for safety purposes, however, the gates have constant malfunctions that leave open for days on end.
7. There is hardly any parking. Many nights I would come home and drive around and around searching for an empty parking spot. This made people then park in handicap spots while they themselves were not handicap and also park in non parking areas such as beside trashcans and in cross walk portions of the lot.
8. They tend to get to maintenance issues fairly quickly, but never with a forever solution. Our toilet continuously had issues flushing, but each time they came to fix it would start doing the same thing within a day or two. This also happened with our leaky faucet in the kitchen and the dishwasher that never stayed in place.
9. They require you to use COX internet which is the worst internet i've had in my life. To have internet that worked most of the time I was paying $92 a month and still having issues.
If you've made it this far I hope you thoroughly rethink your decision to live here or at any case and associates property. They'll be nice to your face (because you are paying their bills,) but when you leave or when you have an issue be prepared to experience awful customer service, rude employees, and unfair charges. They won't hesitate to take advantage of you. read more
