It is beyond me how a company is able to operate in the fashion that Cascade Student Transportation does, and stay in business! They coin themselves as "safe and reliable" transportation.
PRO's: Thankfully, my son has always been transported safely
CON's: This bus service is NOT reliable. As of right now, my son (on average) is late for school two out of every five days. Their communication method, the app, would be wonderful if it was used. We typically don't receive bus route updates until after the fact. An example is receiving a notice after the bus is already an hour late, saying it will be late an additional 20-25 minutes. The kids are literally sitting at the bus stop at 7:20 am (in the cold and dark) waiting at times anywhere from 20 minutes to 2 hours for the bus to show up. Both unacceptable and unsafe. I've called the company on numerous occasions and have never received a call back. When I'm fortunate to have someone answer the phone, they never have answers as to where the bus is, when it will be there, or if they have a bus driver for my son's route (so I can make appropriate arrangements). I'm at the point of finding alternate transportation for my son due to this ongoing problem. Thank goodness the school district has found another bus company to contract with for next school year! read more