I moved here for school and Pam did a great job at helping me find a place to stay at McKinney. As…read morea student the club house was a perfect place to study, relax, and destress. Pam was always there to answer questions and was very helpful.

Our family is moving to Oregon and contacted McKinney Lane Apts. Our first point of contact was…read morethe manager, Pam. She was professional, knowledgeable, and put us at ease. The apartments are clean and well kept. We would definitely recommend living here!

Shirley Miller is not only a professional at what she does, but she does her job with compassion…read moreand honesty. Dwayne and I are so very grateful for the wonderful opportunity she have given us with our new home. Shirley is a very understanding individual, with a heart of GOLD. She really does care about her clients and their feelings. She is a wonderful human being. Thank you again Shirley!

Shirely Miller was Professional. She went out of her way to get me a place to live when i was…read moremoving for Employment. She worked on her day off. She was the only one that called me back and followed up after 30 days of searching.

Zero stars if I could. They don't take care of noise complaints. When I had someone drop down onto…read moremy patio from the 2nd floor, they said it couldn't be corroborated. I made so many noise complaints I lost track. The noise never stopped. The walls and ceiling are thin. The "luxury" construction is shoddy, at best. The kind of people they rent to are not great. People who party, have screaming matches, and litter. Luxury apartments? I think not. The pillar outside of my building was falling apart from the time i moved in and was even worse when i moved out. They do crappy maintenance repairs and then charge an arm and leg and your firstborn for "cleaning and repairs" when you move out. If you value any peace and quiet at all, and if you value your money, DO NOT RENT HERE.

They take forever to fix stuff that breaks in your apartment I'm paying 1710$ a month and my washer…read morebroke and it's taken them almost a week to come fix it

This place is a slum. Management does not fix any issues in a timely manner.They allow unsafe…read moreappliances to go unfixed. They allow rats to run rampant. Other tenants to harass the tenants and their visitors. This place also is a health hazard. Mold in apartments. Dumpster area is constantly over run with trash ,drug use, needles ,human excrement and urine. Trash all over rotten food on the ground. Totally disgusting. I would never rent there. Just visited someone who lived there and saw all of this. Also was verbally assaulted by a resident that lived no where near where we visited. Disgusting

Went here when we were apartment shopping. We didn't know anything about these apartments. We saw…read morethey were "newer" so we thought we would check them out. Went to the office and apparently knocked on the wrong door and the manager storms out of the office and rudely said "the door is unlocked" We asked about availability and she briskly snapped back and said we have a 6 month wait list!!! Okay. Thank god! The manager was so rude, odd people on the sidewalk smoking, Kids yelling and screaming. No wonder why that lady hates her job! Not somewhere we wanted to live anyways after we saw the unkept grounds and questionable people wandering around the complex. The company that owns these apartments needs to hire a new manager. Maybe someone who is welcoming and interested in answering questions for prospective tenants!

I would give less than one star if I could. My daughter rented a house from them and do to…read morefinancial strain was unable to keep up payment. I paid her rent but they would not let her stay and they faked invoices so they could keep the majority of her security deposit. Even though the place was immaculate when she left. Renter beware take multiple pictures when you move in and note any damage or other stuff when you do a walk through with Heritage. The people at the rental place are lying evil dogs. I am at this process trying to bring them and their sub contractors to court. their sub contractors do not sign their work orders not do they put down exactly what they did. One contractor charged 320 dollars to fix a 4inch by 6 inch hole in wall. He didn't down anything he used or how he did it. I was able to get out of him that they wanted him to paint the inside of the house which they charged to my daughter. One contractor said they did deep cleaning even though I have pictures show the condition the house was in when she moved out, she left it immaculate toughly cleaned. It was cleaner than when she moved in, there was substantial cigarette smell and dirty walls when she moved in. Carpets stunk of cigarette smoke and were filthy, the management people left her some boxes of arm and hammer to try to get rid of the smell. They even told me they did. Another company that did blinds had two separate invoices and a work order. The first order was for 114 dollars which my daughter received and they would not tell me what the work order was about, and the second invoice that we did see was for more than 300 dollars. And no reason as to why. One contractor was supposed to do their carpet cleaning no listed chems nor what they did. I contacted another carpet cleaning company and they told me exactly what they did to clean carpets. Their subcontractor had no idea of what he was doing. My daughter steamed cleaned the carpets herself three different times before it was livable in the house. She even installed two new blinds, put shower curtain holders in the bathrooms because there were no holders when she moved in. She also replaced the racks in the oven with the correct ones that were not there to begin with. SO BE VERY WARY ABOUT RENTING FROM THEM THEY WILL CHEAT YOU OUT OF THEIR DEPOSIT. If you had dealings with them and felt that they cheated out of your deposit please contact me at r.shaputis@aol.com. I am trying to put together a class action lawsuit against them and their lying sub contractors. Their sub contractors are Sudz in the bucket, Western painting and construction, Commercial drapery & blinds, RG carpet cleaning.

How do I start, I have been dealing with Kathy and her fellow employees for some time now…read more Herritage NW has been the best rental company that I could have asked for, not only do the have great rentals every time I have rented a home it has been clean and better service from repairs that I have ever had. This is not just a rental company these are you friend people you can count on to be honest with you. I am a adult foster home for disabled persons and Kathy has been so amazing making sure our homes are at their best. Thank you all at Herritage NW Lebanon Oregon you deserve all the thanks that I can give. Thank you all and I look forward to a long rental history. Sincerely, Poohs

During my time as a tenant, I encountered significant and concerning issues with property…read moremanagement. Unfortunately, I experienced aggressive and dishonest behavior from management, which has prompted me to share my experience. The laundry and fitness facilities were poorly maintained, and it became evident that none of the units were being brought up to code. I faced a serious safety hazard when my fuse box caught fire, and my back porch collapsed, causing injury to my pet, with no repairs ever made. Additionally, management attempted an illegal eviction, clearly retaliatory in nature, after I requested necessary repairs following my injury. My legal counsel swiftly demonstrated the illegitimacy of this action, yet they chose to terminate my lease while knowing I was awaiting critical brain surgery. Throughout my tenure, I endured verbal abuse from both management and the owner. Moreover, I witnessed alarming instances of neglect towards elderly residents, who were often left to manage severe issues on their own, rather than receiving the help they desperately needed. Communication was another significant challenge, as management refused to engage with tenants outside of their app--despite requirements under the ADA. My own health situation, involving multiple brain surgeries and the loss of a brain lobe, seemed to be disregarded. I would caution potential tenants: unless you are comfortable with a variety of issues--including pest infestations, property damage, and a hostile environment--consider other options. Even the "new additions" are by "his guys" and fall apart. The new porches without proper wood treatment is a prime example. The railing fell off so I couldn't use it the entire 11 months of worldly punishments I endured here. I will leave with this final experience because I don't have much more room. The fuse box in my unit actually caught on fire. The city had to be involved as well as code enforcement. My refrigerator with $400 of groceries was wasted and it is in the lease that you are not to be reimbursed despite who is at fault. They did reimburse for a hotel For us all to cram into for the three days that the fire department needed to shut off the entire building to replace my entire fuse box which was apparently wired wrong and spliced together. Having experienced homelessness with my child for nearly two years due to an unsafe living situation, I would choose that again over facing similar challenges. Other than this "rental agency" I have positive landlord references in my past, and am residing in a new home, while continuing to work with my legal team. I felt it was important to leave this review not out of spite, but as a warning to others considering this rental property.

I am actually shocked at the way Audrey(Manager) and Chris(her boss) treat their tenants. They left…read moreme without a functioning stove/oven for MONTHS. My dishwasher didn't work the entire time I lived there, and my unit had electrical issues to the point they had to come four times and they still couldn't fix it. They refused to do anything about the MICE in peoples apartments, my neighbor had about $10,000 in damages from them, including a mattress that they tunneled in and built a nest AND THE MICE PROBLEM IS STILL ONGOING. They refuse to do important repairs like the vinyl floor completely peeling up, and many of the units have completely rotted and splintered back patios so they're unsafe and unusable. They targeted everyone who owns dogs and issued incompletely unfounded violations to them constantly to the point where everyone moved due to the threat of eviction and some were evicted. I've always tried my best to be a model tenant and even I had probably a dozen violations. THEY HARASS THEIR RESIDENTS WITH HOUSING ASSISTANCE and I was told by another tenant that Audrey and Chris were specifically targeting everyone on housing and with dogs. I can keep going for awhile. Point is, these people are cruel and crooked and they should be shut down for what they try to pull. Oh, and if anyone rents out 860 Morton pl (my old unit) I was paying $1020 a month for rent, don't let them scam you if they decide to jack up the prices.

Neighbors constantly smoking week In their apartments. Managers won't do a thing. If people who…read moresmoke have to go outside so should they. My poor kids have to smell this crap all the time.

Management doesn't care about how loud the upstairs neighbors are. Have lived here for 7 months and…read morejust keeps getting worse! People who are above us have 2 labs and sounds like someone is bowling all day everyday... It is really not the people's fault; I blame Management! Why would you move people with 2 large dogs on the top floor, expecially when you know that the walls are soooo thin! Calls EVERYTHING transfer noise.... Seriously, you call hearing someone using the bathroom transfer noise??? Um, no! The Manager is very rude and acts like I am a nuisance. Wish I never moved here, and cannot wait until my lease is up! DO NOT MOVE HERE!!! Please beware of signing a lease at this place. I wish I would have known better.

I've been renting with this property management group for a while now, and I can honestly say it's…read morebeen a great experience. They've always treated me with fairness and respect, which isn't something you always come across. Anytime something's come up, they've been quick to respond and get it taken care of without making it complicated or stressful. That kind of reliability really means a lot as a tenant. What stands out most to me is how genuine they are. You can tell they care about doing right by the people they rent to, and that's made a big difference in my experience. I'm really grateful to have rented through them and wouldn't hesitate to recommend them to anyone looking for a place and a team they can trust.

Excellent and professional customer service and support! Kathy, Renee, Connie and Kristen are…read moredefinitely the best team in Linn county for property management!!! Also every unit I have rented from them is clean and affordable! Try Heritage Northwest Property Management today !!!

Responsive management and maintenance team, love the open floor plan. Close to downtown and within…read morewalking distance of restaurants and grocery stores

Transaction fell apart the week that we were supposed to close due to this lender not properly…read morequalifying us. She told us we would have no problem but at the last minute told us differently. Every time we spoke she reassured us that everything was going great. We spent so much time looking for houses, inspections, bids and were literally about to close when it all came to light that she did not do her job properly from the start. I would definitely not recommend this loan officer if you are looking to buy a home.