The customer service I received today while getting a windshield crack filled was excellent!! In fact the associate Mark Ferguson went over and beyond. He notice my windshield wipers were not on correctly and asked if he could fix them. He took the time to educate me on where they should be placed. The shop is not fancy but the work and customer service they provide exceeded my expectations. read more

I needed a New Windshield for my car, they had one in stock & got me an appointment for the same week. I only had to wait 4 hrs for the car. That was incredible. I was back on the road fast. The price was Great Also. I would recommend Cascade Auto Glass. read more

I had an appointment to get a chip repaired and guy gets here and says the chip was in the line of sight and wouldn't repair it. I have had chips repaired before and know this was not line of sight as it is near the top of the window. After complaining to the technician he called his office. He mentioned the location of the chip and it was obvious his decision was getting questioned he ended the call with "it's up to the technician". Well buddy you can keep your crap business, Safelite AutoGlass took care of it no problem. read more

We live in Anchorage, Alaska and thought we were dealing with a locally owned company. No. If you call the local phone number, you are automatically routed to their main telemarketing office somewhere on the west coast. Not sure, but do believe those people work on commission. Extremely aggressive. They gave me an appointment for a technician to come to my home. No show. Turns out they have a 5 hour window of time to show up, not the two hours the marketing person said. After several weeks of trying to get my windshield replaced, finally done. The local guys in Anchorage are terrific and timely. The national people - go away ... go far, far away ... read more

Due your research! Over priced even with a Groupon. I called Cascade, told them I was buying a Groupon for 100.00 off the install of a windshield on a 2015 Kia Soul. I was put on hold while the c.s.agent booked a time and got a price. The agent told me they could only locate one windshield in town and it would cost 385.00 which included the Groupon deductible of 100.00.So pre-Groupon cost of 485.00 from Cascade Glass. I called two other companies in town who both had the correct windshield for 328.00 installed without a Groupon. I am distressed at this 'bait and switch' sales tactic and advise all who get a coupon or Groupon from Cascade to get another quote or two from other installers to ensure your getting the best price. Let the buyer beware. read more

Called Cascade to get my windshield replaced they came out to my house and replaced the windshield in my driveway in less than 40 minutes!.......... What great service...... I even got a $25 gift certificate and didn't have to pay the deductable!!!! What a Deal! read more

Cascade Auto Glass was excellent in replacing my new windshield. Arrived at my appointment and agent immediately met with me & completed paperwork to start the process. Their groupon worked for a great discount. Zip would recommend to family or friends. read more

I live in Anchorage, Alaska and I was pleased with the service I received from Cascade. I purchased a groupon for $100 off a windshield replacement because I didn't want to use my insurance to cover the cost. The technician originally came to my home but because of the size of my garage we had to reschedule. I appreciated the fact that he did not attempt to continuo and possibly risk dating my car, or my neighbors car. The reschedule was quick and I am extremely satisfied with my windshield. read more

Just got my windshield done today. The workers were professional, fast and I received a great deal. They worked with my insurance company and I had a coupon for $100 off which covered my deductible. Took them 45 min to do and at the end I got a $20 gc to Don Jose (which was part of the coupon deal). I know they do services that come directly to your house, but I did the in shop service. No copay, fast, easy and great finish deserves 5 stars in my book. read more

Had my windshield replaced by cascade glass. I live in wasilla, the technician was on time, friendly, he cleaned everything up when he was done. Took about an hour. I hope I do not need my windshield replaced again, but if I do, I will use cascade. read more

I found a daily deal through KTUU and did not want to go through my insurance to replace my windshield. I contacted Cascade (which is not in Alaska) and was given a quote and an appointment time. Initially they gave me the wrong time and had to correct it by giving me a follow up time. The phone center seems to be a little disorganized. I showed up to my appointment several hours early to leave my car and the gentleman said he would call when completed. He actually called me before my actual appointment time to tell me it was ready. He thoroughly explained what I needed to do for aftercare of the window, charged me less than the quote and was very professional and courteous. I had no problems since and its been over a month. read more

Cascade auto glass was the best price in town very fast and efficient was in and out in less than half hour. Derek and Mike were the window windshield tech and they had very good customer service. I will be bringing my other cars back thank you and God bless you... read more

I had a very positive experience with Anchorage Cascade Auto Glass. It didn't start out that way because of a scheduling mix up, however, that was remedied and turned around 180 degrees after a phone call to the Anchorage home office. All confusion was cleared up in a very professional manner. The technician that came out to my home in Wasilla (75 miles from Anchorage) was on time for the re-scheduled windshield replacement visit. He was polite and very courteous. He completed the OEM windshield installation in a timely fashion, {35 minutes!} including installing new wipers that I already had on hand, cleaned up his work area and removed all waste and debris related to his task in less time than it would have taken me to drive to town. I would highly recommend Cascade Auto Glass for any and all repairs or replacement for your vehicle needs. All work is guaranteed and it's so convenient. I used a Groupon and paid a very reasonable price so I didn't have to use my auto insurance, hence avoiding possible jacked up insurance premiums. This company saves you TIME & MONEY folks! read more

The technician arrived very late even though he had a big window I was to be available (11-5 ). He also brought the wrong windshield even though I answered an extensive list of questions upon making the appointment. We rescheduled for the next day and he arrived late once again! When I called to complain the Cascade customer service representative did not even apologize. I had purchased a coupon through KTUU deals. The promo included $20 in local restaurant gift certificates, however, upon getting them when my windshield was finally replaced they are super restrictive. It specifies days and times of use as well as menu restrictions of what you can order. This was not mentioned in the promo prior to purchase. Over all a very poor experience. I would not use them again or recommend them! read more

They replaced my windshield. Technician was professional. Installation was faster than I had been told when I made the appointment.

I had my windshield replaced, I received a great discount using my car insurance, and the guy came to my home and replaced it in no time and with no hassle. AND I WON A $25 e-gift certificate! read more