The room was as pictured. The parking was the only problem, but we understood being that Sea Mist is not affiliated with the independent owner, so they have no control. Other than that we had a great stay, got to wake up to the beautiful sun rise and beach! We will go back again. The host were great. They responded right back when we reached out to them. Thanks read more

This is for their Tampa Airbnb location! This was hands down one of the worst Airbnb experiences I've ever had, and it all started the moment we arrived. We checked in at 10 p.m. and the property was filthy and clearly not cleaned or ready for guests. This is the entire reason for everything that followed. Immediately upon arrival, we called and messaged to report the condition of the unit. Instead of a prompt solution, we were told they were "working on it" and then left waiting for hours with no real updates or action. I called repeatedly and spoke with three different people, all of whom claimed they could not reach the actual owner of the property to explain the situation. We were left sitting outside of a dirty unit late at night, being told solutions were coming when in reality nothing was being done. We were left in limbo until 3 a.m. with zero resolution. At that point, we had no choice but to book accommodations elsewhere. This resulted in over $400 in unexpected expenses due to their gross negligence. We were explicitly told that these expenses would be covered and compensated by the owner, and I have this in writing. Fast forward to 10 a.m. the next morning, I didn't receive a call, only a text, asking if we wanted to return to the property if they cleaned it then. That is 12 hours later. Completely unacceptable. We explained that we had already secured other accommodations because we were left with no choice. Despite their promise to cover our expenses, they completely denied it afterward, showing a total lack of integrity and accountability. No guest should ever experience this level of negligence, poor communication, and dishonesty. I truly wouldn't wish this experience on my worst enemy. I will never book with this host/company again, and honestly, they should not be operating on Airbnb at all. read more

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I booked a condo a year ago at IOP. 4 days before my family and I were scheduled to arrive, I got an email telling me that my reservation had been cancelled and there was nothing else available. I will NOT book through Casago Charleston again! read more

This company is a rip off. I would NOT recommend any owner to do business with them. Casago is not honest, they are not forthcoming they are like scammers, they do not get approval for repairs they just add a dollar figure to your tab to consume your funds monthly. unable to get a person to explain statements, just get run around. THE WORST COMPANY in South Carolina..... read more

We booked in early January for mid-April. We had a nice email exchange about 11 days before arrival, and all was fine. Then, NINE DAYS before our arrival, they cancelled. They said home owners decided not to rent it. They offered three lesser homes as replacement, on short notice. Though they gave a prompt refund, they were unfazed and uncaring about this huge inconvenience. Not at all professional or reliable. I would not ever rent from them. read more

Casaga Charleston has horrific customer service. Absolutely use someone else. Once they get their money they are done with you. We had an issue when we got to Kiawah Island and called repeatedly, even calling the emergency line and no-one answered . We were on our own. Absolutely no follow up. I even asked the security desk on Kiawah and they said they are always awful. The house was dirty, with black mold and we were only given one car pass to get the island despite renting a 4 bedroom house for 6 adults. The house needs desperate updating, upkeep and cleaning. The price they charge is not inline with what you would expect at this price point. read more

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Horrible!.. Lisa Caroenter is a joke!.. be ready , after traveling 9-10 hours to be put on hold for 2 hours.. being passed around .. it's a complete joke .. I hade pics that ISHA will see.. along w videos .. read more

We rented a condo for 3 nights at the Sea Side community. Setting up the reservation was easy and they were great at communicating with us. We had a minor issue with the lockbox when trying to get the key cards but Taylor helped us even though it was after hours. They gave us the office copies when even they couldn't open it either. They had everything set up at the community and checking in was no problem. Very nice unit, on the beach. Unit was clean and well maintained. There was a minor issue with someone wandering into the pool area but management came out immediately and dealt with it. If you are going to travel to Myrtle Beach, we would definitely recommend. read more

My stay was terrible. I was completely mislead. The appliances like the fridge, stove, oven were covered in rust. The walls were damp and had mold. The bathroom ceiling looked like it was caving in, hair on bed and bathroom/tub/sink. Garbage from the previous week left in the fridge. Random trash in floor partially pushed under cabinets and bed. The mirror and window was dirty. Smoke residue, intentional cigarette burns on furniture. (As if nightstand was an ashtray). Thick dirt buildup on patio furniture. Rusty air conditioner leaking outside. If I could give no stars I would. The listing says newly renovated...um, maybe before I was born. NO POOL OR HOT TUBS WITH NO INTENTIONS OF REOPENING. The hosts were slow to respond and refused to refund me. Airbnb forced them to at least refund 2 out of 3 nights. I left after one night. As soon as possible. It was literally that bad. The room i stayed in sho be condemned read more

confused, unprofessional, untrained staff. Can't believe any owners hire this ''property managers''. Place wasn't cleaned just wiped down, bad communication, not very helpful, wasted a lot of time for a simple tasks. read more

I stayed at a Casago-managed Airbnb at 125 Atlantic Avenue, Unit K, Murrells Inlet, SC from June 21-22. I originally booked for 4 days, but unfortunately had to leave early due to a heartbreaking emergency -- my dog unexpectedly became very ill and passed away. I contacted the host the next morning, explained what happened, and asked if they'd consider refunding either the $100 pet fee or one unused night. They said no, which I respected given policy. Then, the next morning, I received a $300 damage claim accusing my dog of urinating on their small, old loveseat. As a pet parent to two 45-60 pound dogs, I can confidently say: if either of them had peed on a couch, there would be a large, obvious puddle. The photo Casago sent was a single, blurry shot taken from a distance -- no clear stain, no close-up, no cleaning invoice -- nothing to support the claim. Thankfully, I had Ring camera footage from inside the unit that proved my dogs never touched their couch. After nearly two weeks of back and forth, Airbnb finally ruled in my favor. But I was -- and still am -- deeply grieving, and being forced to defend myself against a false accusation while dealing with that kind of loss was emotionally exhausting. The stress of this situation took a real toll on me, and it should never have come to that. To make matters worse, the unit itself was not clean -- it smelled heavily of cigarette smoke, the shower was dirty, and the floors hadn't been properly cleaned. On top of that, there was no designated parking spot, and finding parking in the area was difficult. This was one of the worst Airbnb experiences I've ever had. If you're a pet owner, be warned: this host will try to blame your animals for damage that didn't happen. The way they handled this entire situation was cold, dishonest, and unprofessional. I would never stay with Casago again. read more

just now New Worst vacation rental company EVER!!! Don't be fooled by some of the beautiful properties they have for rent!!! If anything goes wrong they will not compensate you and if they do it will be an insult! Don't rent from them directly or if you see them hosting on Airbnb or VRBO. Stick with renting from a private owner they will take more pride with guests and want to make sure customers return! This company is greedy and will only look out for them and that almighty dollar! I've been renting for many years back before VRBO merged with home away and I've never seen anything like it, a vacation rental company to not compensate guests for inconveniences especially bugs which is the worst experience a renter can have!! Basically they say screw you and enjoy your stay being paranoid and no piece of mind!!! We ended up leaving early and they have over 400 properties. They could have easily made another accommodation in Dec but NOPE and then only refunded us $15!! How insulting!!! They also do the cleaning in the units and take no care in this or our issues would of been noticed! Make sure you Google Casago Myrtle beach reviews in search and read all the negative reviews will appear! Others will come up as well and the ones who have had good experiences with Casago Myrtle, they lucked out and had nothing go wrong with their rental! They may fix the issue which they have to anyways but then it's a big ol heres $15!!! The proof is in the pudding and there's plenty just Google and look!! The reviews speak for themselves!!! read more

Casago - no communication and then I had to bring it back up to their attention a week after checking out and it was handled in their opinion!!! - Vacation Rentals Near Me - Myrtle Beach, South Carolina

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I would give them a zero if I could. They took my money and did not deliver quality room

Terrible business!! Refused to give us refund after we were unable to stay due extremely bad condition.

Do not stay at any Casago location. I had an issue with my stay due to safety and cleanliness. The host did not work with me at all and their corporate HQ never returned my call. This company is not registered with the State of SC and it is not an accredited BBB company. Save yourself the $ and headache - find somewhere else to stay!! read more

Be very wary of renting from this company or allowing them to rent out your properties. They do not know anything about the units, the unit was filthy and damaged, and they played the blame game and scapegoated responsibility. Damaged property, mold on the ceiling, filthy linens. They denied responsibility and rent out the units like this. No wonder the rents are low and hardly rented. Avoid this company they do not care about owners or renters. Allowing this to go on and then getting having issues with owners who are mad and irate about the conditions. read more

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Bad business ..won't refund a family that doesn't want to stay at location 10 minutes after booking..then says they are waiting for air b n b to ask for refund and air b n b won't refund because the host casago won't allow for refund...Shady people....myself my girlfriend, 2.5 year old daughter and 7 month old son trying to save money and have not and have no intention of going to the property...from 8:55pm to 10:20 pm I messaged back and forth with these people only to find out they have a non refund policy read more

I was charged for work that was never done and they refused to answer why. Go to another management company. The phone staff is great, it's the management that is the problem. read more

We used Casago as our management company for a short term rental for about a year. We got minimal rents, low cleanliness scores and lost a lot of our items to theft and damage which they never tried to compensate. We also found a stolen item in our unit that no one seemed to know about. Dirty dishes were taken out of the dishwasher and put in the cabinets. We don't live in state so we counted on them to maintain the unit. We changed management companies and everything changed for the better. read more

DO NOT USE THIS COMPANY OR RENT A PLACE THEY ARE MANAGING! They are terrible to work with and have no regard for the safety of their guests, they only care about their commission check. There was a State of Emergency issued, as well as the national and local weather services stated there will be catastrophic flooding, high winds, possible tornados and storm surge. All this and Casago would not issue a refund or let me change dates of our trip to a time the beach condo was available. They said "we are unable to offer any sort of reimbursement for extenuating circumstances". However, Airbnb totally agreed it was not safe to travel or stay in that area so they reimbursed me a portion of the condo. read more

I hate to have to resort to a one star review. But here's the deal this company had a listing on Priceline and booking info showed $100 deposit $35 resort fee and price of room plus tax. Not a bad deal! But after a week had passed I was asked about the deposit that didn't get returned yet, started to look into it my self and reached out to the company about it to find out. After contacting them via email about the situation thinking it had just been a mistake then to come to find out it wasn't! They flipped the script and told me there was no returning deposit. This is crazy stay away unless you're cool with giving away money for no reason. read more

I emailed a basic question that any management company should know, does each TV have cable in the condo unit they are renting. Customer Service said they don't know. I asked if they could obtain this basic information and they advised no. Although they should already have this information, it's still something they could simply call the owner and ask or go to the unit and see. Will not be doing business with this type of unprofessional company. read more

Rented a place through VRBO and this was the management company. The listing stated full kitchen, everything you need to cook. Arrived to find now stove but it had pots and pans. There was a hole where the stove used to be. Contacted management company and asked to be moved to a unit with a stove and was told we were out of luck and it was not going to happen. Looked at the sheets and found bed bugs or what was remains of bed bugs. Left right away and never spent any time in the unit other then looking at it. Asked if there was an infestation and did not get an answer. Asked for a refund and was told that was not going to happen. They proceeded to charge us and list the place the next day and rent it out. Claim filed with my credit card company and I will be seeking legal action with an attorney if this is not resolved. This company has changed names from Coastline Beach Rentals to Casago and now the bad reviews are coming in against this company as well. Renter beware... read more

I highly recommend NEVER rent from this business, Coastline Beach Rentals. They are dishonest and the properties are horrible and disgusting. We informed Tonilynn that we had to leave the moment we arrived and they would not give us a refund or offer a discount. There were bugs and it was very dirty. The amenities of the property were not working which they knew about but did not disclose upon booking. Horrible communication and an all-around dishonest company. They are scammers. Renter Beware!!!!! read more

I was calling the first day I was there about their establishment not being on par with what was advertised on top of that they ended up having roaches not paying for my insurance that I paid for that I have a receipt for and completely just being disrespectful it made for the worst trip I've ever had, and they gave no care no nothing at all. They even called the police cause I was 20 minutes late leaving during a hurricane. read more

Consumer BEWARE of this company. My vacation was ruined by renting a stay at one of their listings. If I could give them a -0, I would. The unit I rented was beyond filthy and roach infested as well. After staying for two days while corresponding with them to do something about my dissatisfaction, I vacated the unit, and had to find other accommodations at more expense. This company refused to provide any amount of a refund. They continuously lied about the things they stated they offered to do to resolve the issues with this transaction. This was the absolute worst accommodations, as well as, the worst customer service I have ever dealt with. This was a very expensive lesson learned with online rentals. MW read more

Gave me 8 towels for 4 guests for 4 days and was going to charge me $25 for more towels. Didn't let me know about these things until the day after I arrived. Pool was closed at our motel, Wifi was down, stove didn't work right and they just kept saying you should have read your contract. Please stay away from these people they don't care about customers. Just money. read more

The supposed manager of Costal Beach Resort that does not disclose names said she does not have a boss and no one is over her. She was unwilling to help correct their software glitch and told us it would be easier for us to rent with air bnb so advise use air bnb because the manager with no boss is u willing to help problem solve and would rather cancel your stay last minute. They also charged her account and have not refunded it. read more

Can't even give this place 1 star!! Customer service is horrible, property is not represented on AirBnB as what you actually get. Place looked abandoned and wouldn't let my dogs live in this space. Someone needs to do a deep dive on this company and shut them down. read more

BEWARE!!! DO NOT USE COASTLINE BEACH RENTAL TO RENT OR MANAGE ANY VACATION RENTAL PROPERTIES. My experience with the management has been a nightmare to say the least. I booked two days in advance through a third party service and received my non-refundable and non changeable confirmation email followed by a cancellation email citing "no same day reservations" however I had booked well over a day in advance. I contacted Sarah at Coastline and she said it was their policy for no same day OR next day reservations which was not stated in the email which only cited same day rentals. She then directed me to book through VRBO or AirBnb where this condo was still available, to which this policy does not apply apparently despite being another third party site, Coastline oversees all of these rentals, yet only the policy applies to lower priced sites. I verified this by checking VRBO and this exact property was available, albeit at a much higher price than from where I booked the condo and was denied. I booked a different room in this exact resort from the same third party site, with no problem, showing that the issue here is from the management company and not the owners. Their business practices are unethical, may be illegal and impact both the booking sites and the consumer. Coastline secures payment by placing a hold/pending charges then cancels the reservation, this lowers the credit/debit amount that can be used until the funds are released up to 15 days later. This could destroy a family vacation on a limited budget. The booking companies are also impacted by losing out on their commission. I hope the owners realize that their management company is driving away business in favor of receiving a higher cut from VRBO or AirBnb rather than other booking sites. Again, beware of properties managed by Coastline Beach Rentals! read more

BEWARE OF THIS COMPANY.....Rented Caravelle Tower Room 127 for weekend and upon arrival we pulled back linen and checked BED and found BUGS in bed upon arrival. I Immediately called Coastline. I spoke with Gloria who requested I send pics (which I did) and asked if we could be placed in another place in which she said no. I then asked if I could be refunded and she said only if it comes back POSITIVE for BEDBUGS. She stated she would call and send pest control. We waited for over an hour. I called back after waiting and states couldnt give ETA. I then asked for manager and told gone for day. At that time we decided to obtain other arrangements for weekend. I called back this morning and spoke with Toni, office manager. I was told room was negative for BEDBUGS per pest control and no refund would be given. I explained that I had sent pics of bugs in bed whether it was BEDBUGS or not unacceptable and I had to obtain other lodging. Asked about pest controls arrival time stating we waited in vehicles for over an hour and they never arrived. Was told Infinity Sterilization arrived at 2:44 on saturday. Spoke with Bo at Infinity said he was never called or went to inspect. Spoke again with Toni, at Coastline who then stated "oh it was the HOA at Caravelle" that responded and said negative. Spoke with Caravelle who stated not responsible for Caravelle Tower Room 127. I spoke again with Toni who then stated it was Wilkeys Pest Management who I then contacted and left message and waiting on call. My problem is company was unwilling to put us in another room and now unwilling to refund money. BUGS IN BED whether BEDBUGS or not is unacceptable. I asked to speak with owner of Coastline or anyone else to see if I could get resolved and was told no. BEWARE OF COASTLINE BEACH RENTALS!!! read more