Poor customer service, Ramone (the manager) was shooting the shit with all around, that was already served rather than taking our orders which brings the company money. Talking, out loud for all to hear, personal, sleeping situations with another co-worker. Contacted eyes several several times but still proceeded to ignore and talk of topics that has absolutely nothing to do with the work place or product at hand. The food was bland and way too overpriced for what was served, definitely not coming here again! read more

Love this restaurant!!! The Owner is often seen greeting customers at their tables and even taking their orders and serving them. I have been to this restaurant probably 50 times in the past 12 years and have ALWAYS had exceptional service and food. I cannot day one negative thing about my experiences here at this restaurant. Their margaritas are to die for and they do not skimp on the amount of tequila in the drink. You MUST go here and eat/drink your heart out. read more

I signed up just to leave a review for this place. FIRST, they trick you into thinking its not an Azteca by calling it something else. I wouldn't have even gone if I knew it was Azteca, but after eating here, I seriously wished I was actually in a real Azteca, because they are at least clean etc... I got the enchiladas and they were actually pretty good until I pulled out a full 8x10 inch piece of saran wrap out of my mouth. It was all wadded up and I thought maybe it was a dried chili skin or something. But no, I spit it out and unfolded it and it was HUGE! The size of a piece of printer paper. I immediately called my waitress over and she ran away with the plate right away and said she'd have the manager come over. Well, the lady who came over was not the manager at all and she said she would see what the I suppose 'real' manager would do. He came over and said that he would credit off my meal from the bill, which was totally unacceptable. I was with 3 other people and no one could continue eating after seeing that disgusting event unfold. No one wanted anything, we just wanted to leave. He stood there looking like a sad little baby instead of saying "Of course" or offering any drinks or who knows, anything else at all. He just cried like a little girl and expected us to pay for something NONE of us wanted. Eventually I had to just tell him that we were leaving and we weren't paying as no one wanted any of his disgusting garbage riddled food. I've never ever been made to feel guilty over refusing to eat F*CKING GARBAGE!!! This sad little man is a bad manager and a pathetic human being. If he would have done the right thing, which is comp the whole meal and offer drinks or desserts, he could have gotten a 20-30 dollar tip for being a decent human being. Instead, his greedy and self serving and passive aggressive ways earned him a big fat ZERO. Something to think about. read more

Good food, friendly service reasonably quick. Atmosphere is a little noise as the dinner hours are usually packed.

I go to Casa Ramos on a regular basis and this place is great. The staff is all friendly and works hard to make you feel welcome. The food is great and the drinks are as well. Most the time I go in the bar to meet friends and have dinner and a drink and it is always wonderful. It is convenient off and on the freeway for everyone if you are coming from out of town. I find the prices to be very reasonable for the food and drinks and the flavors wonderful. I have been in by myself as well as in large groups over the past 10 years and never been disappointed. read more

I'm giving this place two stars. It's your typical average Americanized Mexican restaurant with runny beans, bland rice, and greasy sauces. For the most part, the food is not horrible, but it's not outstanding either. Do not, I repeat, DO NOT order the Tamales Espinaca from the vegetarian menu. Worst tamales I've ever had. They tasted like they were made from white flour and water, instead of from corn meal. read more

Great location for larger parties and family night out. The food is good (if cheese laden) and the portions are large. The service is friendly and the environment colorful and alive with plants. read more

Been frequenting this restaurant for over 20 years and would have to say....Good job Victor...nice remodel (2014)...the restaurant is revived and will definitely survive the next 20. Wait staff is attentive, professional and deliver the food as order...The bar has been revamped and sits more people comfortably than before. Group seating is still available as well as cozy private booths in the lower dining area with a fountain nearby. Order the burrito.....! Ask for Hannah....best waitress ever! read more

Happy Hour at Casa is a tradition. The margaritas, chips and salsa are all adequate. The newly remodeled space is very pleasant. Last Friday I tried the happy hour steak tacos. Pretty uninspiring, but the price was right! Service was great. read more

I absolutely LOVE this place they have the best caso dip and the most amazing chicken taquitos and chimichanga's, the servers are always so friendly and helpful i love the new remodle it is so much more open and cheerfull makes you want to come back over and over again read more

Casa Ramos is my favorite restaurant. The food is always delicious with large portions and friendly service. I definately recommend the fajita sampler which is char broiled chicken, steak, and shrimp cooked with peppers and onions and served with all the fixings. My husband and I order this for two and we each get our own plate with rice, beans, pico de gallo, cheese, sour cream, and homemade guacamole. Mmmmmmm.... read more

This was by far the worst mexican food I have ever eaten. My friends and I were looking forward to good mexican food and what we received was inedible. It was absolutely the worst experience ever. read more

Food was absolutely delicious. Service in the bar however, left a lot to be desired. Had to ask a bus boy for the waters we ordered that the waitress didn't bring while she was leaning on the bar bs'ing with the bartender. Sad really. Although it seems that is the trend for all Centralia restaurants. Not sure what's up with Lewis County but it appears that they just don't get it. Sheltered I guess. Will probly go back but only if I'm really craving Mexican. Won't expect much from the staff though. read more

I am a die hard regular here. It's not the most authentic mexican food, but it is very tasty and I always leave satisfied. One evening my girlfriend and I came in for dinner and got the same waitor as before. My girlfriend ended up getting the same thing as last time and the waitor asked if I would like the same thing I had last time as well, which I did! I was very impressed considering the last time we were there was about a month prior to that. Overall, great service, great food amd a great atmosphere. I would definitely recommend this to anyone passing through Centralia as it is right off the freeway. read more

I am baffled to see anything BUT 5 start reviews on this Yelp page. I have been going to Casa Ramos for about 15 years now, and I go a couple times a month.. And have received nothing but wonderful customer service. The food is always so yummy and very consistent in taste, which I appreciate. Their fajitas are top notch - haven't found another Mexican restaurant who can top them! Best margaritas in town! The restaurant is newly remodeled and the atmosphere is wonderful... If you're passing through town or if you live here and have never tried it, give it a shot! You will NOT be disappointed! read more

The food was okay and the service was nice but I've been puking non stop for two hours

Always have a great meal at Casa Ramos. Literally the BEST margaritas around. The chips and salsa are fabulous too. Wait staff is always pleasant. read more

Disappointed that they give you a menu and to find out the lunch menu is not available on the weekends. Another way to charge more money. Other than that, food was was you would expect from a chain style Mexican restaurant. read more

They used to be great Mexican food. Now the prices have gone up and it has become much more commercialized, run of the mill food.

The Macho Burrito is huge and delicious. But it tends to be mostly rice. You could try asking if they could make it with more meat and beans than rice. read more

The service is good. Not the friendliest but they are attentive. The food is bland. Everything needs salt. It is clean though.

HELP YELP!!! I will never go back there again as long as I live. I dare say that dinner there nearly cost me a trip to ER. After ordering a DOS AMIGOS on 4/14/14, burrito stuffed full of tainted beef that was just about enough! I had a very severe leg cramp in my right leg 5 hours after eating there and my stool had the most foul smell that made me gag. I could not even walk out of that place to my car. There is still an after taste in my mouth two weeks later of what I could only describe as ROTTEN TAINTED MEAT ! This really happened and I know no person who works there or the management. I am not bias. The help was polite and professional, you get plenty to eat. Plenty of botulism and/or tomain food poisoning! I have been irrigating my bowls with milk trying to get rid of that foul after taste for two weeks now. I have considered a law suite and fileing a formal complaint. I used to work in a resuraunt and personaly would not eat anything there but a coke and tortilla chips. sorry Casa Ramos but I am avoiding you like poison... read more

Food is not bad I have had some better some much much worse. The drnks are really good. We have always had good service.

This was my first time visiting Casa Ramos, and won't be going back. Had a party of 20, with reservations at 7pm on a Friday. Now, as a former waiter, I certainly expected it to be busy and take time for dinner, I know the drill. 7 of us got there early, get seated and asked what to drink. I prefer plain old water, don't need soda. Now you would have thought they would have prepped the table with waters prior to arrival, that's how I did it back in college, but they were not so that's my BIGGEST gripe of the visit. The server brings out 3 waters, mind u 10 minutes later and more people showed up; you could see her thinking "who do I give this to?" and as I expected, she passed me up, even though I was the only who asked for a water specifically. I will tell u, they NEVER brought out any water glass for me the whole time, someone gave me their water so all good, but rule#1, if someone asks for water when they sit down, get it right away as they may need to take medication B4 dinner(learned that the hard way in college). So ordered my gluten free adobo charbroiled chicken with rice and beans. Took usual time to get the first plates to table, so time was fine, but they only brought out 2/3 of the dinners. Rest of us waited 5 more minutes to get next round of foods, but still not everyone had their food. Another 5-6 minutes go by and last round finally comes out, but by that time, 1/2 the party was done with eating. You always bring the food orders at same time and if delay, you say something, which they didn't. Now I was the second round and was to get corn tortillas as a side, never got and the server even reminded himself twice. Now, the food was good, but by that time, had a sour taste in my mouth with the overall visit. Oh, forgot, two guests were given the wrong food. I understand parties of 20 can be overwhelming, but these issues could have been avoided with a more efficient staff. They were nice, don't get me wrong, but overall, not impressed! read more

Great ambiance, decent (albeit a bit bland and "Americanized") fare, friendly staff. But charging extra for a small cup of pico de gallo seems extreme, especially given their already (for this area, anyway) pricey menu. read more

Stopped here ion the way back from Portland. I work in the industry so I'm pretty forgiving. BUT the food and service were terrible. My boyfriend had to hunt the waiter down to pay our tab. Then I get home and see he added a dollar to his tip and my card was charged for it. read more

The Chili Colorado Burrito is so good!!! The meat is so soft. Best one I'd had so far. Service is a little slow. Only down fault.

Been here twice, stop after coming over pass. Great service and food. Very friendly staff.

My mother had a reservation at this restaurant for my brothers birthday. We sat down and it was 15 minuets before any server acknowledge our table. We ordered our drinks and food at the same time. I had to ask for our drinks and then they forgot to get waters for everyone. I also never got my beer, the food was coming before anyone got there drinks. read more

Good service; large portions; food was fresh; tacos a little sloppy; we were here at off hours so can't really address promptness during peak times; pleasant environment; taste was fine; typical not great read more

Servers were nice and helpful but food was not very good at all. But the kicker was the smell of the place. We had a corner booth in the restaurant and it smelled overwhelmingly like a cheap vanilla air freshener and pee. That's right, pee. I felt like I was eating in a dirty public restroom. I was nauseous the entire time and would have got up and left had it not been for my kids who were starving. I also was not thrilled that I found out that it was an Azteca only once we were seated. read more

Have been coming here for over 10 years. We have not been disappointed once. The service has always been friendly and pleasant. Meals are prepared quickly and have always been delicious! I love the consistency and knowing we are going to have a great meal every time we visit. read more

It was good, but not the best. We got fish tacos, shrimp tacos and chicken enchiladas... The tacos come with white rice, which was weird... Food was not as flavorful as I would expect from an established Mexican restaurant. read more

Stopped here for lunch on our way from Portland to Seattle. Didn't have high expectations for a chain place close to the highway. Boy, were we pleasantly surprised. The food was really outstanding! We'll plan our next trip so we pass Centralia at a mealtime! Fast, friendly service, and easy on and off I-5. read more

Stopped here while staying in town for the weekend. We walked in and my husband noticed the old, musty smell right away. We did not know it was an Azteca until we got to our table where they got our drink order and brought out tasteless chips and terrible salsa. The salsa was very tomato paste like and bland. We asked the waitress about it and she said that small Carlos made it today instead of big Carlos and even the bus boys knew the salsa was "different". She recommended some picco salsa to mix in with it so we did that and made it better but not good. Service was slow but it seemed to be because it was a busy Sunday and they weren't staffed for it. My husbands beverage had something floating in it and when we asked for a new drink our waitress complied but after questioning it. By the time our food came out we were over the whole experience. My son's mac and cheese was reheated and looked terrible. I had the 3 taco meal which wasn't bad but not good, very bland and my husband had the macho burrito that by that point wasn't edible due to everything else we were seeing before the meal came. The waitress asked about our meals being that there wasn't much eaten and we told her and asked for the check. Near 10 minutes passed before we could get her attention to try again for the check. She talked to the manager and had my husbands meal taken off the ticket and then proceeded to tell us her job was to serve the food and not make sure it's quality. Being that we both have years of customer service and food service experience we know that is not correct. We will not be back but if you like terrible food in a stinky, dirty restaurant with flies you can help yourself. read more

I love the food here, that's why I gave it four stars. The staff is usually quite friendly, but always seems rushed. The restaurant atmosphere is typical for a Mexican restaurant, they do have a fountain that my son loves to throw coins in. The reason why I left out a star is because the prices are becoming ridiculous and the bathrooms could use some work. read more

Was asked 3 times, interrupting my dinner, so they could get receipt paper... maybe you should keep it by the register and not in the dining area. read more

Not recommend unless you want to listen to all the drama between the women in this establishment. Went on Monday, my sever I believe her name Melissa and the man who was working with were to busy talking and gossiping about other coworkers. when my other friend got there they joined me and He had to wait a while for a menu... I finally reached behind the bar and grabbed one since she was to busy running her mouth about some girl who is a slut who wants her man. Then she finally came by got our order finally. The service was shit we had to ask for a refill on chips and salsa plus our drinks... she deserved the change as a tip because she didn't deserve any of it! Most likely won't go back to much drama not good service only good thing was the food.. read more

I would have given 5 stars but the chicken fajitas lacked peppers if you can believe that! But food was delicious and there were 8 of us (4 generations!) and I only heard positive comments otherwise on the food. Wait staff could have come by more often as several of us lacked drinks at the end. Good food though & I would definately go again. read more

We always stop here when we are traveling from Tacoma to Portland...about 2-3 times a month...the food is great, the service is fabulous. We stopped in on New Year's Eve without a reservation and were seated within 5 minutes despite the parking lot being full. Our waitress was fantastic. I whole-heartedly recommend the Camorones Monterrey and my husband loves the Carne Asada. If you have room for dessert which we rarely do...try the sopapias. It may be an Azteca, but it isn't like the others I have been to...the food and service is much better!!!! read more