Yes great facility! All staff offer excellent service Thank…read moreyou are your care and service

From the owner: We provide medical supplies to many areas of the health care industry, including long term care…read morefacilities, home health agencies, doctors offices, hospitals and schools.

Thank you for being phenomenal. The below words are from my father-in-law (Jeff)in El Paso, TX…read more He has sent a letter to the company and I thought it was important to share his outstanding experience. From Jeff: As I approach old age, I am increasingly apt to bring what I consider to be shortcomings in products or services that I purchase to the attention of management. I try to compensate for this by also bringing outstanding quality to the attention of management. This letter is intended to do the latter. Because of poor vision, I am unable to drive and I depend on a Palmer Model 54 electric scooter for transportation. Without my scooter, I have to fall back on taxis or impose on my friends, which I don't lie to do. When my scooter had two flat tires last Friday, I was in trouble. I needed to visit the bank, a medical clinic, and the grocery store before Christmas, and had no way to do that. I found your business on the internet, and one of your employees, David, was dispatched to assist me. He went out of his way to make me mobile again. As we discovered, the mag wheels on my scooter aren't like bicycle wheels. You need special tools to mount and dismount tires on them, which David didn't have. I could not have blamed him if he had just told me he couldn't solve my problem and left, but David did no such thing. Instead, he took my wheels, visited two tire stores who declined the job, continued searching, and found a motorcycle repair shop that would do the job. After installing the repaired wheel on my scooter, He made a second trip to get a new tire installed on my spare. Because David choose to go the second mile and find a way to get my scooter rolling, I had a much happier Christmas, and you have a new customer. The next time I need services for my scooter, I will know who to call. Please convey my thanks to David and, because I know that excellent service is also a product of management who encourage good service, accept my thanks to you as well.

Needed a part for my wheelchair I verified they had that part in store (multiple times) had to…read moretravel and load my wheelchair and infant to go to the store across town. Just for them to say they would have to order it and it was not in store. Vanessa the self proclaimed manager just made excuses for the lack of empathy and even lied about trying to call me back as I had called again in route to make sure they were still open.

Two years ago, my wife inexplicably was paralyzed from chest to toes. Upon release from the ICU and…read morethe rehab hospital months later, no one informed us that transporting her home in 3 days was up to us -- but no taxi or bus existed for this. In panic, I learned of United Access. But they had no handicap van available to rent either. Luckily, the general manager, Bill Schwam, was very sympathetic and within hours had one of the handicap vans for me to drive off the lot to pick up my wife and he personally drove me home. Over the weekend even, he and I finalized the purchase of the van at a very reasonable price. Thereafter he came to our home, met my wife, and kept in touch with us. When the van needed a minor adjustment, it was provided free. That is the epitome of an A+ manager-patron relationship.

From the owner: United Access is the second largest mobility dealer in the nation and is the 2024 Top Recommended…read moreDealer by BraunAbility Customers. United Access in El Paso is a quality mobility dealer for new and used wheelchair accessible vehicles and adaptive equipment. We offer driving aids, wheelchair lifts, mobility scooters, and more from our trusted partners including BraunAbility and Harmar. Wheelchair accessible van rentals are available great for traveling to the El Paso International Airport (ELP), appointments, and events. United Access El Paso, TX, formerly New Horizons, is a Spanish speaking staff and is proud to serve our veterans and the local communities of Artesia, Las Cruces, Odessa, Hobbs, Monahans, and surrounding areas.

I too have been real disappointed with the service whenever I have gone in but one time I thought I…read morehad a problem with a scooter that wouldn't start. Their technician came to my house and in seconds found it had a loose wire. He fixed it. It runs great now and he didn't charge me a dime. They should make him manager of that branch.

I went to this store wanting to buy a couple of things and possibly purchase a lift chair. Neither…read moreof the 2 female employees showed any interest in showing us the chairs nor helping us with purchasing one. As for items I came in to buy, a female employee said I could buy them cheaper online. The 2 female employees were only interested in whispering to each other and visiting with another woman who came in. Then they all three went to the break room where they were loudly laughing. I will not return to this store nor will I recommend it to anyone else. If I had wanted to buy items online, I would have done so and not bothered to come to the store.

I strongly recommend this place. The staff is amazing!!!. Angie, Joel & Jesse are very professional…read moreand attentive. It's people like them that make us want to go back. My son's Dr and therapist are so pleased, and me, as his mom, feel blessed with what Angie did to make it possible for my son to get his mobile chair. God Bless you all at BEK.

I was surprised to find that there aren't all that many medical supply stores in El Paso. We drove…read morearound for quite some time before we stumbled upon BEK medical. It's a little bit outside of El Paso but that's where you'll have to go if you need to get stuff that Walmart doesn't carry! Whether you're looking for ultrasound gel, tongue depressors, tape, medical equipment, BEK medical has it all. If they don't have it in stock, you can get it ordered. They are open on the weekends and I found the staff here to be helpful and friendly. Don't forget to check in because when we were here over the weekend, we got 10% off our purchase. It's a little bit hard to find, but they do show up on Google maps. Plenty of parking and they aren't very busy.

Great and friendly staff. They offer a great delivery service which is really cool if you are sick…read moreand don't want to stand in line for hours at Walgreens. I hate Walgreens and cvs for that matter. I prefer supporting local businesses like this one. Local owned and operated.

My wife and I used Colemans for years and when they closed, we tried Walgreens for a while but…read morereally didn't like it. I talked to my physician about it and he said I might want to try Advant Edge. Been using them for 3 years and very happy with them. Great staff. Call in your prescriptions and they text you when they are ready. That is a feature I really appreciate.

I received a call from Dona Ana Medical Supply on Monday I/9/23 after my pulmonologist faxed orders…read morefor a new CPAP and supplies. They told me Medicare would not approve the orders if my CPAP was less than 5 years old. I called my Insurance United Health Care who told me my doctor had to call and requested an expedited exception. I finally got a call back from the pulmonologist's office today 1/18/23. They told me the request to the doctor must come from the DME company to the doctor. They stated they contacted Dona Ana Medical supply who claimed they had never received the orders and that they did not accept United Health Care insurance. I have had a tough time finding a knowledgeable and courteous DME company in Las Cruces. Used a DME in a small Texas town for 11 years with no problems. Would not recommend this company

10-28-15 1:30 pm…read more Starting the process for my soon to be wheelchair. So far so great. Called to get information and had doctor fax over prescription information. Lady was very nice and helpful. 10-28-15 3:00 pm Called in to make sure they got prescription they were already working on my prior authorization with insurance. Very impressed. They are very helpful and friendly and willing to work with customers. Will update as we go along. 11-6-15. 1130am. Phone call due to insurance approval. 11-6-15. 130pm Delivery arrives of chair. Delivery Guy Chris was very friendly and helpful. Setup and went over information. Got me to try it out and showed me how to work it. Great place.