Needed a part for my wheelchair I verified they had that part in store (multiple times) had to…read moretravel and load my wheelchair and infant to go to the store across town. Just for them to say they would have to order it and it was not in store. Vanessa the self proclaimed manager just made excuses for the lack of empathy and even lied about trying to call me back as I had called again in route to make sure they were still open.

Faulty equipment & poor business practices. I rented two extra batteries in the summer for my…read moremother's portable oxygen concentrator. These were not used as often as expected, once initial charge of the units was spent by October and I tried to recharge, I was not able to connect to the concentrator's charger. I thought the units mights need a different charger. I went to the location on Lee Trevino and spoke to Javier Quiz about the issue I was having, he gave me a new charger of the same kind, we all assumed the charger may have been at faulty since all items did in fact use the same one. At home, I verified the fitting and continued to have the same issue with the one of the batteries connecting to the charger. After a serviceman visited my home to service another piece of their equipment, he looked ant the battery annd identified that the problem was a faulty charging jack & showed me excessive force was necessary just to connect the charger. It took decent amount of effort for us to do it, my elderly mother with arthritic hands could NEVER have done this. I went in personally to the Lee Trevino location to, at minimum, request a refund for the last billing cycle since they were aware I was having issues since October with this battery. I was immediately told no with zero consideration. I asked to speak to a supervisor, Javier Quiz who walked out and was immediately condescending and completely unapologetic for the faulty equipment they were renting out. Condition of the charging jack was not something I could have caused as the casing around the port that was causing the issue is glued on permanently & shows no sign of damage. This means someone was aware of its condition prior to me renting it because it was given to me with a full charge. When I asked why the item had not been decommissioned and still being rented out, Mr. Quiz's response after seeing me use force to jam the charger in front of him, was "it's working as it should". In disbelief I asked if he was serious, then his response changed to "things wear out, it's not our fault. You should have brought it back right away". Well, unfortunately my work hours & responsibilities do to bend to the will of Mr. Quiz or work around the business hours of Wheelchair & Walker. I have to find an opportunity in my busy schedule to visit their location just like everyone else. This company has been in business for 52 years and it's appalling that in this age of information they still feel comfortable for have their own supervisor promote terrible customer service and washing their hands off of any responsibility for the inadequacies of their equipment. This business is accustomed to keeping complaints unresolved because the El Paso Lee Trevino location is their headquarters and the recipient & management of said complaints is in fact Mr. Quiz. Mr. Quiz, who has no qualms with generating complaints himself because he relies on the zero accountability policy of Wheelchair & Walker. These questionable business practices are extremely concerning when they provide service to the most vulnerable groups, the elderly and disabled. One must wonder how many other times do they leave their customers with no resolution and feeling like there is no recourse for poor service even though their insurance is providing Wheelchair & Walker with their fees in full. Because collecting fees is definitely their strong suit.

Two years ago, my wife inexplicably was paralyzed from chest to toes. Upon release from the ICU and…read morethe rehab hospital months later, no one informed us that transporting her home in 3 days was up to us -- but no taxi or bus existed for this. In panic, I learned of United Access. But they had no handicap van available to rent either. Luckily, the general manager, Bill Schwam, was very sympathetic and within hours had one of the handicap vans for me to drive off the lot to pick up my wife and he personally drove me home. Over the weekend even, he and I finalized the purchase of the van at a very reasonable price. Thereafter he came to our home, met my wife, and kept in touch with us. When the van needed a minor adjustment, it was provided free. That is the epitome of an A+ manager-patron relationship.

From the owner: United Access is the second largest mobility dealer in the nation and is the 2024 Top Recommended…read moreDealer by BraunAbility Customers. United Access in El Paso is a quality mobility dealer for new and used wheelchair accessible vehicles and adaptive equipment. We offer driving aids, wheelchair lifts, mobility scooters, and more from our trusted partners including BraunAbility and Harmar. Wheelchair accessible van rentals are available great for traveling to the El Paso International Airport (ELP), appointments, and events. United Access El Paso, TX, formerly New Horizons, is a Spanish speaking staff and is proud to serve our veterans and the local communities of Artesia, Las Cruces, Odessa, Hobbs, Monahans, and surrounding areas.

I strongly recommend this place. The staff is amazing!!!. Angie, Joel & Jesse are very professional…read moreand attentive. It's people like them that make us want to go back. My son's Dr and therapist are so pleased, and me, as his mom, feel blessed with what Angie did to make it possible for my son to get his mobile chair. God Bless you all at BEK.

I was surprised to find that there aren't all that many medical supply stores in El Paso. We drove…read morearound for quite some time before we stumbled upon BEK medical. It's a little bit outside of El Paso but that's where you'll have to go if you need to get stuff that Walmart doesn't carry! Whether you're looking for ultrasound gel, tongue depressors, tape, medical equipment, BEK medical has it all. If they don't have it in stock, you can get it ordered. They are open on the weekends and I found the staff here to be helpful and friendly. Don't forget to check in because when we were here over the weekend, we got 10% off our purchase. It's a little bit hard to find, but they do show up on Google maps. Plenty of parking and they aren't very busy.

After having a frustrating experience with my previous medical equipment provider, I requested to…read morebe referred to a different company and was connected with MHE. I can honestly say the difference has been night and day. From the very beginning, MHE demonstrated an exceptional level of professionalism, communication, and genuine customer care. They took the time to properly show me how to use my CPAP machine, answered my questions, communicated every step of the process, and even went above and beyond by providing a tutorial to demonstrate how the machine and mask should properly fit and be positioned. The experience was completely different from what I dealt with previously. I never felt like I was just another patient or an insurance payment. I felt like they genuinely cared about making sure I understood my equipment and was comfortable using it. As someone who serves in the military, I especially appreciate companies that recognize and value Service members and treat us with the respect and professionalism we deserve. MHE absolutely exceeded my expectations. I forgot lady who was assisting me. She was a short Hispanic I think with dark hair I forgot her name, but I definitely want to highlight and recognize her because she was the one who assisted me the entire appointment from start to finish. When I find out, I will update to include her name.

I already get catheter and sleep apnea supplies .. but now I have oxygen too! I used one for a…read morewhile and the cord fell out .. you have to be grateful for the solution (not the problem) .. HMEs solution was to have one of their on duty techs have a machine to me in 30 minutes! People focus on problems. Smart companies provide an ideal solution! I was blown away with their service! I even have a backup tank if the electricity goes out! No other oxygen supplier has done that for me! Kudos and a SHOUT OUT to Mark and Israel for their outstanding service! I offered to wait til Monday (it was Sunday evening) because that's what the other company does. These days dont expect too much, and you wont be disappointed in the outcome. But HME raised the bar! 30 minutes!

Great service and knowledgeable pharmacist and staff. His patients are very healthy.read more

Gregory is amazing, knowledgeable and so helpful. This is exactly what family businesses assess…read moresupposed to be.