I received a call from Dona Ana Medical Supply on Monday I/9/23 after my pulmonologist faxed orders…read morefor a new CPAP and supplies. They told me Medicare would not approve the orders if my CPAP was less than 5 years old. I called my Insurance United Health Care who told me my doctor had to call and requested an expedited exception. I finally got a call back from the pulmonologist's office today 1/18/23. They told me the request to the doctor must come from the DME company to the doctor. They stated they contacted Dona Ana Medical supply who claimed they had never received the orders and that they did not accept United Health Care insurance. I have had a tough time finding a knowledgeable and courteous DME company in Las Cruces. Used a DME in a small Texas town for 11 years with no problems. Would not recommend this company

10-28-15 1:30 pm…read more Starting the process for my soon to be wheelchair. So far so great. Called to get information and had doctor fax over prescription information. Lady was very nice and helpful. 10-28-15 3:00 pm Called in to make sure they got prescription they were already working on my prior authorization with insurance. Very impressed. They are very helpful and friendly and willing to work with customers. Will update as we go along. 11-6-15. 1130am. Phone call due to insurance approval. 11-6-15. 130pm Delivery arrives of chair. Delivery Guy Chris was very friendly and helpful. Setup and went over information. Got me to try it out and showed me how to work it. Great place.

I knew the pharmacist from K Mart in Las Cruces So glad he…read moreand his wife and son have this store now! No more waiting in long lines at Walgreens. These people are extremely nice and very customer-oriented. They also offer a delivery service that I use frequently, as I don't drive.

Did not receive good documentation with compund prescription. Minimal documentation with…read moreprescription. Considering moving to new pharmacy

I broke my leg and was sent to Arroyo Medical Supply for a walker. The woman I worked with was very…read morehelpful in fitting the walker to me. The next day, I went back to Arroyo Medical Supply with a prescription for platforms to go on the walker. I needed the platforms so that I could put my weight on my forearms rather than on my wrists and hands while using the walker. I have a Chronic Pain Syndrome in my wrists and hands. About four weeks later a young man delivered one platform. I said I needed two and that the prescription was written for two. He was very apologetic and said the situation would be resolved within a couple of days. Several days later I called Arroyo Medical Supply to find out the status of my order. They had not yet received the new platform. There was no apology. I called back immediately and said that an apology would go a long way. The woman I spoke with apologized. Now it's seven weeks since I ordered the platforms. I'm ready to taper off of the walker. I never received the platforms. My wrists and my fingers hurt than usual more from the use of the walker (actually, my fingers have never been involved till now). Luckily, I have not had a full-blown flair of my Chronic Pain Syndrome. Bottom line: Arroyo Medical Supply was not able to supply me with the medical equipment I needed. In the middle of this situation, my husband needed a bed rail. We bought it online rather than going through Arroyo Medical Supply.

I had bilateral knee replacement surgery. I was prescribed a CPM machine for therapy upon…read moredischarge. Arroyo Medical Supply was awarded the contract not sure by who.. Hospital, insurance or who... Upon delivery of the machine to my hospital room the technician wanted my 20% deductible paid in full. Mind you, I was still in the hospital with no access to money or credit cards. Upon my arrival at home I was immediately contacted by Arroyo again for payment. I told them to send me a bill. When the time for the machine to be picked up by Arroyo drew near I contacted them 5 days in advance to make arrangement for pickup. I was to begin outpatient Physical Therapy the day the machine was due and I live 20 miles from town . I didn't want a conflict if I was not available when they chose to pick it up. The person who answered the phone basically blew me off. As I feared they did contact me within an hour of when I was to leave and go to PT to try and come to my home and retrieve the machine. I feel they are very unprofessional , unable to listen, understand or communicate with their customers and I will refuse to do business with them in the future. If I could give a negative star rating I would.

The absolute worst customer service in the business. The receptionist up front needs to find a…read moredifferent occupation, one where a terrible attitude and bad manners are a plus, she will fit right in. A&R Medical Equipment is the way to go.

HME specialists should be rated minus 10. No surprise there overall rating is 1.7 out of almost…read more200 reviews. They are horrible. They don't deliver when they promise and don't seem to care if their clients don't have oxygen. I placed an order on Friday and they said it'd be delivered on Monday. I called on Monday to confirm delivery and was told order was only placed on Monday. Their sales people have no way of knowing if warehouse will deliver as requested. I learned that my delivery address was changed without my knowledge. I spoke with their branch manager, Jordon, who was one if the rudest people I've ever talked with. He would interrupt me and then tell me not to interrupt him. There are more companies in Albuquerque to deal with for oxygen supplies and I suggest using anyone except HME specialist. They dimply don't care. This is not the first time I've had problems with them. On Friday I was without oxygen for over 6 hours and could not get home unit repaired before 11pm. They don't inspire confidence. Because oxygen is fundamental to life, all they inspire is terror. Phone calls aren't returned. Drivers don't call when they are in their way. Please don't use them if you are concerned or rely on oxvgen to stay alive.

Virginia doesn't care about the patients at all. She interrupts and is very rude. She let me run…read moreout of oxygen and doesn't care. She wants to profit and I think she is committing fraud too. She'll push her concentrator because it's free for them and they can just keep billing the insurance. Rip offs!

I've visited four times and nobody was in the store. Two times in the last couple of weeks I came…read moreat 10:15 and 10:30 and nobody was in the store even though their website says open at 10AM. Then I come by today at 12:30 and the entire store is closed for deliveries?

Note , the negative reviews are from years ago. I visited within last 6 mos 2024 and received…read morehelpful , knowledgeable and warm customer service. Selection was good and prices fair. They have a nice sized sale section and accessories, shoes, high quality lines ex Dickies, Cherokee etc. Recommended

I recommend Hillrise Pharmacy to anyone who wants to support a local independent business…read more Customer service is excellent, and they seem to weather problems my former pharmacy did not have the resources to deal with. With certain medication shortages affecting the large (and usually overwhelmed/understaffed) chain pharmacies, my doctor suggested I try an independent pharmacy. Hillrise was the main independent pharmacy that kept getting suggested to me- and to my advantage, I chose it! Pharmacist and techs are helpful, friendly, and go above and beyond. No issues getting my medications, and the prices are fine- similar to the chain stores. Flu shots and new vaccines have been in stock for a while now as well.