Apparently appointments arent important to them I had an appoitnent and just loke any medical…read moreoffice your tome isnt important if You miss your appoitment within 15 min they will charge you However when you get yhereon time expect to wait a very long time

I got in to see the doctor very soon and he diagnosed my problem quickly and told me what to do…read moreabout it. People at the office are helpful and kind. I would recommend the office highly.

I made an appointment for my girlfriend and I about two weeks ago. When we showed up at the store,…read morewe were informed that they canceled our appointments because we didn't "check in" online. They claimed an email was sent but neither one of us received it (we checked our junk email too). What irritates me the most is how the person in the store reacted by saying they have to do this because of no shows. Ok, I get that but other businesses deal with this but sending you a text to confirm or they take a credit card to hold the appointment. It's just a pretty poor way of doing business. Don't give this place your business. Find other providers. By the way, we called Stanton Optical after this fiasco and they scheduled us right away. And no need to confirm through email.

Horrible customer service. I recently called them to ask if they could pull up my prescription for…read moreglasses (because I had an appointment at this location a while back. They said they couldn't do that and that I'd needed to make an appointment to see an optometrist, so that's what I did. When I went to my appointment, they said I needed to confirm my appointment 3 days before, but they never sent me anything to let confirm. I explained this to them and they didn't care. Since it was their mistake, I asked if the optometrist could fit me in, and they still refused to do anything. Needless to say, they have lost a customer as I will be doing my business elsewhere.

I had previously been a customer at Stanton in Albuquerque and had a fairly frustrating experience…read moregetting a test done through telehealth. I walked away with blurry lenses that never felt right. I wasn't sure if I should visit this one in Las Cruces but it was the only one that was open in an emergency so I gave it a shot. Overall, I would say I do NOT like this chain of businesses, but I DO love the employees here. I had snapped the leg off of my last pair of glasses and got in on the very last appointment. Both ladies who helped me were SO helpful and sweet even though they had to stay open late for me. The eye test was done in person and the technician took the time to re-run some parts because I was struggling with it. I had a lot of questions too and although they were moving briskly to get me through the process since it was after closing time, they did not give me any negativity or attitude when I stopped to make sure of this or that. They double checked things I was unsure about and adjusted prices onscreen so I could see exact costs and discounts. As I was checking out, I saw my glasses would be ready after I had to go out of town, and I started panicking a little. I asked if there was anything they could do, pay for a rush service, etc. They checked in the back and told me they would have one of the pairs with the lower-end lenses ready for me tomorrow as they would cut it themselves, instead of having corporate ship them both in in 2 weeks. They were ready 12 hours later! It is such a relief as I expected not to be able to go into work and wasn't sure if I could travel until I had my sight back (I can't do contacts). I believe the lady who cut my lenses was named Yessenia and the technician who checked me out is either Jessica or Natalie (I have a terrible memory so I forgot the 2nd lady's name the second I left). Thank you!

And I'm out. If there is no doctor on-site, why would I be here? Remote eye exams shouldn't be a…read morething & the fact that anyone believes this is acceptable is beyond me. The fact that this wasn't listed on the website when I made the appointment is troubling.

Easily one of the best customer experience I've ever received in any capacity. Young men named…read moreVictor, refreshing dealing with someone who knew exactly what he was doing & actually gave us absolute confidence in our order being placed correctly. Selection is big, price ranges for all. They work with insurances & have great discounts if you don't have insurance. My daughters glasses were done in under an hour & they even offered to stay open so we get them that same day. We used to go to Walmart because they do have better prices but their selection is bleak & their customer service is absolute garbage. Takes 2-3 weeks to receive your glasses there & mistakes were made on our order on top of the wait. Eyemart Express will be our place from now on for new glasses.

Worst experience I've ever had. Lenses looked liked they…read morewhere done by a amateur, had to reorder them a third time, and to make matters worse, now I have to go back cause I got home and saw they broke my glasses with all that handling they did, that's the first and last time I ever go to any eyemart express.

Great place for eye care! The doc takes his time and listens to you! You never feel like he is…read morebeing rushed. He actually takes a moment to get to know a little about you. If you are wearing contacts he sends you home with some samples to see if you like them before you. It them. The staff in the office and friendly and professional

I have worn glasses and contacts for 56 years. I have lived in and seen optometrists in 8 or so…read moreplaces over the years. Now retired and a bit more budget conscious, I figured, "Why not check out WalMart?" (turns out arrangement is the eye doctor has an independent practice under the same roof). Glad I did. Nice office, thorough exam, good communication. My wife and I are both MDs, and he saw us together, which was cool. He neither omitted info, assuming we knew, or dumbed it down. He seems skilled at matching his style to the person. Again, his exam was meticulous, and his explainations were exactly what we needed. Finally, outome. Best damn glasses ever, beating my all time favorite from seven years ago. Over to the optical shop, where prices reminded me that it was Walmart. Frame selection was good, service excellent, and the glasses were ready a day earlier than promised. About as good as it gets.

very caring and precise opticians who work seamlessly with my insurance to help me get the best…read morepair of glasses for me. I have a very strong prescription so some features are non-negotiable, and we were able to put it all together in a package that worked for me. I now no longer feel like I need to wear my contacts when out socially or participating in physical activity. Thank you!

The optician was so concerned and helpful in solving the challenges I had with getting a difficult…read moreprescription that another business had been unable to resolve for months.

I'm always taken very good care of. They are friendly. I've been going to them for several years…read morenow.

Very polite and Great staff. Nice doctors and accommodating, except for one MAJOR flaw. The…read morebusiness model of predatory and unnecessary exams and costs for no reason whatsoever. They actually refused and denied MY prescription for contacts online, because they wanted to require a "refitting" of simple contact lenses I've used before. Simply for changing brands. After some research it's a loophole in Nee Mexico. They can charge you a ridiculous amount for changing brands. No other reason. This is not even possible in most other states. Even the person I talked to buying my contacts said the same thing". It's absolutely unnecessary and an unneeded way to charge customers extra money that's not even legal in most states". After spending over $1000 dollars this year alone. I won't be suing them Again. Ever

Better customer service, ignoring issues instead of trying to resolve them, improve quality of…read moreworkmanship and deliver a better product

I had an appointment end of June this year and when the lady called to confirm my appointment she…read morewas extremely unprofessional and said do you want it or not. At the time I was scrolling through my calendar to make sure I hadn't double booked myself with my other doctor. She was in such a hurry to confirm and didn't even give me a chance to explain. When I went to my appointment and checked in she was rude again and I know I've got the same lady because I recognized her voice. I explained to her that she was rude to me on the phone as well I asked her for her name and she said there was no need for me to know her name I then asked her for the manager and she said I am the manager. When she walked away I asked the other girl next to her if she was the manager and the other girl said no her name is Christina our manager is Michelle. During my appointment I was taken back and forth in and out of the lobby a few times there was so much confusion they took me out of a room twice to put me in another room. When the girl took me into the first room there was already people in the room. These people are all scatterbrained and unorganized. The manager there is a complete joke! I sat in the office long enough to see how she speaks to her employees she belittles them and she thinks she is entitled and above them. I heard her talking about another girl she had just scolded with another employee and they were laughing as if it was funny to be bullying the other girl and then still make fun of her. This is not proper management behavior! I will never return to this office again it is absolutely disgusting! I will definitely not recommend this place either as my prescription was way off!