I arrived early morning last week when the shop was being opened, (As a family we always have a jamón leg in our kitchen).
I was greeted by a young lady who was very bubbly and began to show me the different jamón legs that were available. I chose one that happened to be £464.00. She was delighted to make the sale and stated that the sale came with a free 'stand' and 'jamón knife'.
The young lady wrapped the jamón leg very well indeed and then called someone on the phone to ask about the 'stand & knife'. She then presented me with a 'stand' but said that "the knife was not available today and I would have to return to collect it".
The young lady wrote down my phone number and name and stated she would contact me when in.
I called the shop today to enquire as it's been a week since the purchase. First a male answered who could barely speak English. He then offered the phone to a female who listened to my query, then asked me to repeat myself three times before she understood what I was saying. Her answer after I had explained was simply, "the young girl who served you was new and should not have offered you the stand and knife". I stated that it was offered to me as part of the sale to which she replied, "I'm sorry there is no knife".
Such repugnant service should not be allowed in such an affluent area or any area. Our usual place of purchase is 'Brindisa' Borough Market. I feel cheated having experienced 'Casa Manolo' for the first time.
A professional establishment should always honour their word especially after money has been exchanged. Also if you are conducting business in the UK regardless of its ethnicity, just a thought, speak and understand English as there may be customers other than those who are Spanish speaking that may want assistance. read more