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    Casa Kawi

    4.8 (5 reviews)
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    Starbucks

    Starbucks

    2.1
    (8 reviews)
    2.0 mi

    I was there on 7/12 & 7/13 Sunday & Monday, both times a 5:45 am waiting to open at 6:00. Both days…read morethey opened Late, 6:10 & 6:20 both times with ONE EMPLOYEE. The owner should FIRE THE MANAGER & EMPLOYEES, and start over. This happens every time I go there to the point that I now bring my own coffee pot & blueberry Muffins. They don't make humans like the old days,SO SAD.

    My biggest complaint was friday (6/19/26) morning during checkout we decided to grab coffee from…read morestarbucks in the main lobby new tower, the young lady was extremely rude to a few customers that was in line before me, one lady was over charged and when she asked for her change the employee acknowledged the over charge but refused to give the lady her $1 before the customer asked for a manager. The young lady aggressively snatched a $1 out the tip jar and gave to the lady. The same employee was stockpiling coffees on the counter as she slammed the cup down she spilled a whole cup of burning hot coffee onto my husband's arm. No apology, she just looked shocked. I asked for a incident report she lied and said they don't use them. I knew better! I asked for management and a refund on my order. She walked away as if i wasn't politely speaking to her. She offered no compassion or even a apology for a mishap that was actually caused by her. The manager was made aware of the incident as well as EMT service guy whom renders aid, yet still no apology was made nor was I refunded for my purchase. Another customer ask for a cup of ice to help soothe the burn on my husband's arm...the employee offered no assistance! Again the hotel and casino staff were very friendly polite and helpful during our stay, But the young lady at the Starbucks in the newer tower was extremely rude and careless. I think her name was Laronza or something close to it. And yes an incident report was filed.

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    Iced Orange Cream Matcha
    Iced Orange Cream Matcha
    Orange Cream Cold Brew
    Orange Cream Cold Brew
    Orange Cream Frappuccino

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    Orange Cream Frappuccino

    Casa Kawi - coffee - Updated August 2026

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