I was referred to CHD Dental Care in Northridge for a non surgical root canal retreatment…read more(retreat). Knowing how restrictive Medi-Cal Dental can be, I explicitly asked upfront for a breakdown of any potential out of pocket expenses. I was told over the phone that the only thing I would have to pay out of pocket for was the standard CT scan. However, once I got there, they dropped a massive bomb on me: a surprise $750 fee which would bring my out of pocket expense over a grand with the CT scan which they have not taken yet. When I asked to know what this extra charge was for, the dentist tried to tell me it was for "medication needed to kill the infection" during my retreat procedure. How did this dentist who was not the Endodontist specialist decide i needed D3431 procedure which is exclusively for biologic materials used for bone regeneration during invasive oral surgery (like an apicoectomy) when my dentist sent me to get a retreat? My dentist warned me the x rays indicated a straight forward retreat to her, but the specialist could find something in the CT scan that the x rays did not cover. Please note this dentist did not look at any CT scans what so ever in deciding i needed this D3431 procedure. Sorry but this feels like deceptive billing tactics. They explicitly coded this $750 charge which usually runs around $400 by the way - under ADA Code D3431. For anyone who doesn't know, D3431 is exclusively for biologic materials used for bone regeneration during invasive oral surgery (like an apicoectomy). An endodontist cannot legally or logically charge you for surgical bone grafting when they are performing a standard, non surgical root canal retreat through the top of the tooth. Those two things do not belong to the same procedure. When I called them out on this and gave them the exact definition of code D3431, they couldn't give me a straight answer as to why a surgical bone grafting fee was going to applied to a non surgical retreat, or why they called bone grafting material an "infection medication." Please note the dentist has not taken or looked at any CT scan up to this point. Either this office is completely incompetent at basic dental coding, or they are actively trying to exploit Medi-Cal patients by sneaking in fraudulent, surgical fees to make an extra $750 out of pocket. This seems to be predatory, unethical, and completely untrustworthy in my opinion. If you are sent here, demand a printed, itemized estimate with every single ADA code before they touch your mouth, and double check exactly what they are charging you for.

All the staff are kind and helpful especially Ni, she explain to me the procedure and helped me to…read moresave money for the treatment.

I've been coming here for over 5 years, all staff treats me with love, care and take good care of…read moreme. I especially love how they take in consideration my anxiety and fear of needles. The techs use many modalities to ease my pain like hold my hand , blow air to distract me and stimulate another senses to forget about the needle.

My wife was given the worst Dentures I've seen. Would not correct and had another Dentist redo…read morethem. Under quoted and charged insurance company for a larger amount. I cracked my tooth and to help I was quoted a price and told my insurance company was a HMO and my out of $$$ would a larger amount and they called to Confirm. My card said PPO. So I went to my wife's new Dentist and confirmed that I did crack the tooth, and I indeed had PPO. My out of pocket cost was a 3rd. Plus added services. Bottom line nice people but they're more interested the buck and not the patient.

Thank you "Smile Northrige" for having a warm and professional environment. The staff communicates…read morein detail the process, the payment, making sure you are comfortable asking questions related to any topic dealing with insurance, copay, teeth, gums and/or anything else. I highly recommend this dental office. May your exceptional experience with "Smile Northrige" allows you to come back again and again. Ufuoma A.

The staff at Smiles Northridge is amazing! From the front desk Jennifer's friendly voice and face…read moreto Eugenia's comforting demeanor, I highly recommend coming here for dental services. Dr. Sam was friendly and explained everything clearly throughout my first visit. He is very understanding of patient financial constraints and works with you to perfect your smile. I am very glad I found this place and would recommend it to anyone. They seem to offer a range of dental services, which is very convenient.

Highly recommend this dental office! Amazing employees who are great at their job! Don't hesitate…read moreto get your dental work done here

I had a great experience here. The place was clean, modern, and very well-organized from the moment…read moreI walked in. TV in the lounge area. Flat screen in rooms showing the x-rays. The staff was friendly and professional, and I didn't have to wait long at all. Diverse clientele. They are able to chat with anyone. The patients seemed to know these folks for a while. Definitely good vibes! The hygienist did a really thorough cleaning, and everything was explained clearly along the way. It felt like they really care about what they're doing and making patients comfortable. Highly recommend! (Lot is small out front. They do have another lot in the back. But you can also park on the street or in the Ralphs shopping center)

For many years, I would honestly make up any excuse not to go to the dentist. Every experience I…read morehad before was negative, stressful, and something I truly dreaded. That completely changed the moment I walked into Canoga Valley Dental and met Dr. Arsen. For the first time in my life, I actually felt excited and motivated about my treatment plan. Dr. Arsen took the time to explain everything clearly, came up with a plan that made sense, and -- most importantly -- made me feel confident and comfortable following through until the very end. That has never happened to me at any other dental office. I can honestly write a million things about how great Dr. Arsen is, but until you walk through the door and experience it yourself, you won't fully understand. He's not just an incredible dentist -- he's genuinely a great person. I never thought I'd say this, but I actually like and trust going to the dentist now. The front office staff is just as amazing, especially Martha. She truly went above and beyond in ways you rarely see anymore. She stayed on top of me to make sure I didn't miss appointments, knew I had a habit of running late, and jumped through hoops to help keep me on track -- without ever making me feel uncomfortable or judged. She even took the extra step to coordinate with my wife and my dad (who I work with) to make sure I could get to my appointments on time. That level of dedication is almost impossible to find. What really sets this office apart is that everyone here truly cares about your well-being. This is not one of those places where you feel rushed or treated like just another patient for a paycheck. The care, patience, and genuine concern from the entire team is something I've never experienced anywhere else. I feel incredibly blessed to have found Canoga Valley Dental. Dr. Arsen and his team have completely changed how I feel about dental care, and I can confidently say I'm with this office for life. Thank you to Dr. Arsen and the entire staff for being such an amazing group of individuals. -- David

I just moved back to the valley to take care of my sick mother and had to find a new dentist. I…read moredon't know why but I think I was feeling that I'm back where I grew up and I can trust people. This doctor talked me into buying a tooth guard I didn't want and didn't need. He was insisting I grind my teeth. I was telling him I think I grinded my teeth in the past but I don't think I do it anymore. I don't know why I doubted myself. I should have seen the red flag when I asked him how much it is and he said "I don't know." When I finished my cleaning it was on the bill for $450 and I paid it, I can't explain why. I was stupid for doing that, I know. My wife confirmed when I got home that no, I do not grind my teeth any longer. Early the next morning I emailed to cancel. No one replied so I called later in the day and they said there might be a lab fee but the person who deals with the lab is out sick for the week. I called again today 1 week later and she said unfortunately they can't give me any refund. Letting people know I wouldn't trust this place. It is BS that the Dr. didn't know how much they are selling their products for. It is also BS that they "couldn't cancel because the person who does it is out sick." To top it off, this whole past week, no one from their office has called me or emailed back. I've had to be the one to call them each time.

The importantance of making your patients feel at ease is something this office clearly needs to…read morework on immensely. Instead of handling your patients as a 'herd' to simply get people in and out, you need to take time and pay attention to the concerns of your patients who are entrusting you with something that impacts their everyday life. Staff is not personable and does not communicate effectively. Quality of work is subpar and they're nowhere near gentle which unfortunately is the cherry on top of it all. Please take this feedback to do better.

Office does not communicate. Follow-through is poor. They were supposed to give me a price…read morebreakdown and never did.

This dentistry is by the far the best dentistry I received the utmost respect and satisfaction…read more I'm a patient for Invisalign and my teeth show a rapid change of my teeth straightening out. I would recommend anyone to book an appointment with this dentistry. The office is well kept and cleaned no matter what time or day it is. There's always someone at the desk to help out on any further bookings.

Don't just look at all the good reviews without looking at the bad reviews. It's horrible to see…read morethe consistency in their treatment and insurance gimmicks. It's even more flabbergasting to see the response from Issac with an unprofessional condescending unapologetic tone. You can hear it through his words. Oh boy this makes my negative experience sound light even tho Issac wasn't involved. Well I guess without dragging on my poor experiences with them. I felt the money drive from the beginning and the press for repeated consultations on my root canal. The price quote I received the first time, change to an even more expensive charge after I had a dispute with the front desk. Nice smiles, pretty faces, but are not trained how assist with efficient solutions and thorough clarity of communication . Addressing concerns of makes them defensive and they either say the wrong thing or don't say anything at all. Lack of customer service skills. When I requested to speak to the owner I was directed to Mario. Seemed nice on the first call explaining my dilemma and he compensated a cleaning I was turned away (to get at first when they only told me when I got their my insurance doesn't cover it after I spoke to them the day before to confirm appointment) for the inconvenience. He acted concerned and said he will make sure any other service ( my root canal) will be discount and make sure I'm happy because "Money didn't matter to their practice". Now that's when I should have ran to the reviews to see if they follow what they say, and believed my gut... cause he was overly nice. Red flag That was then when I erased my attempt to yelp thinking it would be what he said. The jokes on me. Following week I then got my cleaning by the Hygienst that I like they set up another root canal counseling, which even he was confused why I was there. The story wasn't gonna change on what I needed and he really didn't do anything but agree with what was said in my file. I then came back to the front and the quote I got was more than the first one. The same girl I have a dispute with had a dismissive attitude, tried to smile thru it but neglected the point of being there. I asked is this discounted she said yes ( which it wasn't as I have my other statement from prior) and then I left out having to go back in to mention the appointment I needed to make for next appointment. I asked why didn't you finalize appointment and she said cause " you didn't seem you wanted it". That was not true as when she asked me did I want to set it up I said yes we just got into the discussion about the price and Mario. Instead of her referencing back to it to confirm she was dismissive like mentioned earlier. When I left I called Mario to share the in counter that he said he would make sure he would talk to front desk about previously as a follow up and he didn't answer. In that call I left a voice note explain in case he was out of town and he didn't return my message. With in the last 3 months I have phoned and left messages 8 different times and he refuses to address where we left off to correct what he said he prides his will to make sure customers are happy cause he would want that to happen to him and his family. My son and I were inconvenienced and had to make different trips back just for her mishap several times as I minimize the encounters because clearly the other clients have bigger problems than I do. I'm just glad I didn't give them my money. They got what they needed from insurance. Guess I was pushed out of there practice like other customers on here I see where but silently. The way Mario has handled me makes sense why the mask on their office seems nice at first unlit it's not and then they are passive aggressive. I hope this awareness brings clients to know their worth and money should be more valued than this.

I have never been a patient at this facility. I am a case manager at a nonprofit organization in…read morethe San Fernando Valley, and I have referred several clients to this office. I am writing this review based on my experiences with the staff and my clients' opinions. First off, they accept DentiCal which many of my clients have. Staff answer the phone most of the time I call, and they have appointments available for new patients 1 to 2 weeks in advance. Customer service is always friendly. All my clients that have been referred here are overall satisfied with the office's services. I only wish the office was open on weekends.

Finally getting around to this.... JUST DON't COME HERE…read more My husband was assigned this place by his insurance about 3 yrs ago....- & there's definitely some kind of misunderstanding with their billing people and contracted insurances or some kind of fraud. When we made the appointment we provided necessary info. Once we showed up they took my husband in and started with X-rays and "visual dental exam" Once that was done, he was waiting for the hygienist to call him to see the dentist for the insurance allowed basic (free) cleaning for the year. But, while waiting, one of the front desk ladies, rechecked eligibility only to tell us that we would be charged for the cleaning and X-rays. She was saying that the cleaning is not a basic and that's why the dentist will do it- and we went back and forth about how we just need basic cleaning We explained about insurance and everything but could not get anywhere with these people. There's ZERO quality of care here. He never even saw the actual dentist. Writing this now because of their wrong doing with billing- and we do believe they charged insurance for things they didn't do, because no other dentist would take my husband unless we paid everything out of pocket because some of the benefits were exhausted.... And trust me dental insurance as whole is a scam, I know that. However insurance does covers some basic cleaning..... other things are only covered a certain percentage or something can be covered 1 time every 2 yrs, extractions are covered x amount whatever..... point is don't come here. We did report to the proper channels but didn't go anywhere.... not enough people follow through with reporting clinics therefore no department ever takes action.... We left without paying anything.