Ortho is very friendly and professional. Enjoyed our experience. We didn't have to wait a long time for the appointment Thank you we will be coming back. read more

Dentist and staff have been all super friendly and nice. Front office very nice and professional. I appreciate the reminder call and text. Last time I had something come up and missed the appt. They are so nice and rescheduling us for the same day office is nice and clean read more

Worst customer service. If I have a choice I would choose a different Ortho clinic. I saw this ad from my daughter's clinic for autism. I called them Sept 7 for an emergency appointment because one of my daughter's bracket fell off and wire is hanging. I called them and set me an appointment after 2 weeks Sept 28 because that is the only time they can accommodate my daughter despite the fact that I told them wire is hanging and it was uncomfortable. So we waited until Sept28 and because my daughter is autistic she cannot handle this discomfort for a very long period of time. She was able to cut the wire that was bugging her. During the appointment, THEY DID NOT DO ANYTHING. They did not put the bracket on neither fix the wire. They said just wait for your next appointment on October 12 to fix her braces. Very disappointed and this is not the first time this happened to us. We already paid my daughter's braces and we are stuck with a poor customer service. I will not bring my 2 daughters for Ortho at this place. read more

Very frustrating experience. We arrived first for my son's appointment, only to be told that we didn't have an appointment--even though we received a text confirmation for today's appointment. The receptionist also delayed us at check-in, telling us that we had supposedly received a phone call saying that my son needed to be rescheduled a month out. The problem is, we never received any such call. If the office had actually contacted us, we would have addressed it beforehand instead of showing up for an appointment that we had a confirmation for. What made the situation even more frustrating was that we were the first ones there, yet at least 10 other people were taken in ahead of us. This is especially disappointing because this has happened to us before. The last time, we waited over an hour just to be seen. Patients shouldn't have to deal with appointment confirmations not being honored, being told they received calls they never received, confusion at check-in, and extremely long wait times. We bring our child here expecting his appointments to be handled properly and our time to be respected. Unfortunately, based on our experiences, the scheduling, communication, and organization at this office need significant improvement. Ultimately we just walked out. read more

Children's Dental FunZone - Reseda - Orthodontists Near Me - Reseda, California

5 out of 5 stars Not sure why Children's Dental Zone has anything less than 5 stars. From start to finish, we had an amazing experience. We're new patients, and from the first call, everything was easy. The person who helped me on the phone walked me through everything. I got text reminders, and I was able to fill out all our forms online before showing up - which made check-in super smooth. We had appointments at 3 and 4 for my daughter and son. We arrived about 15 minutes early, handed over our insurance cards and ID, and maybe waited 5 minutes before they took us back - before 3! They got my daughter's x-rays done and her seated, and then brought my son in (even though his appointment was for 4), took his x-rays, and had him seated by around 3:20. They sat the kids next to each other so both parents could be nearby. Cleanings were efficient and gentle, and not even five minutes after they finished, the doctor came over, checked their teeth and x-rays, and literally gave them a round of applause for having zero cavities. She was so warm, patient, and took time to answer all my questions. Everyone we interacted with was amazing - special shout-out to Dahlia (one of the hygienists), who was so sweet. The entire team was working hard, smiling, and truly welcoming. There was even someone dedicated to cleaning the office the whole time. The place was spotless, adorable, and had such a happy, organized vibe. We were out by 3:45! I can't say enough good things. This was hands down the best dental experience we've had. A hard 5 stars - highly recommend! read more

Children's Dental FunZone - Reseda - Orthodontists Near Me - Reseda, California

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I had a great first visit. The staff was welcoming and very helpful the process was easy, and the place was clean, and everything was handled quickly.I left feeling confident. read more

Excellent location and very good service; there is plenty of staff, so you get served very quickly and wait times are short. Excellent quality of service Highly recommended dental cleaning for children. read more

we have been waiting for 1 hr for my son to be seen , they called us in and a private room wasn't even ready, they had us walked out again and they have us waiting , I specifically asked for a private room due to my son's sensory issues and I don't know why it wasn't take care of , it's not fair for my son. They need people with more experience, also they very poor on their customer service . read more

Nice small place, clean and colorful. Staff very friendly. Really recommend. I was referred to that office, as I believe they only accept referrals, since it is a specialty office. I got an appointment that same day. My son had X-rays, and there was enough staff to take care of everyone. The doctor was a young, knowledgeable woman and very clear in her recommendations. Can't wait to come back so he can get all his work done. read more

We are incredibly grateful to Dr. Ryan and Manager Hilda for their outstanding care and teamwork. From the moment we arrived, they made my husband and me feel secure, taking the time to answer every "what if" and "could this happen?" question that concerned us as parents.Even with payment plans . Our 3-year-old son has high anxiety, and we were very worried about his IV procedure. Dr. Ryan and Manager Hilda treated him with such kindness, patience, and compassion that he felt safe and cared for throughout the entire experience. They even came back afterward to check on him and reassure us that everything had gone well, which meant so much to our family. Their professionalism, empathy, and dedication made a stressful day much easier. Thank you both for the amazing care you provided. We truly appreciate everything you did and highly recommend your exceptional team. read more

We had a better visit today my son had treatment and Dr. Star and vivi were amazing made my son feel comfortable made it a quick procedure and my son left happy after his quick visit with some of our favorite assistants Aide and Russell they are all truly amazing especially after my last awful visit they made it better thank you guys!!!! If your kids are fussy or scared you can count on Russell or Aide to make them feel comfortable during their cleaning and Vivi to make them feel comfortable during their treatment thanks again. read more

I had a scheduled appointment at Dental Fun Zone for 12:00 PM and arrived early at 11:40 AM. Despite being the only patient there at first, I waited for over an hour while the staff saw at least fifteen other patients who arrived after me. Even with a confirmed appointment, there was absolutely no regard for my time or the schedule they set. Their strict policy states that if a patient is ten minutes late, the appointment is cancelled. Yet they seem perfectly comfortable overbooking and keeping patients waiting far beyond any reasonable limit. After more than an hour of being ignored, I ultimately left without being seen. Because of this ongoing pattern of disrespect and poor scheduling, they have lost not only my business but that of eight members of my family. I cannot recommend this office to anyone seeking reliable or professional dental care. read more

this is the worst dentist that I've ever been too. if you cancel the appointment then they keep on calling you over and over to the point I had to tell them it's getting out of hand I'm going to block them. even if I cancel the appointment they keep on calling over and over again I just had a baby seems like they are all about money, to top it off they wouldn't even give me the oral health form for my child to start school I wouldn't take your kids there. find a better dentist read more

I love bringing my two girls here. They always have a great time. The staff are great and friendly as always, their cleaning was great and the Dr was very nice and he took his time to explain to me what I was concerned about. I really recommend this place. read more

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My children have been patients here for several years. Unfortunately I had a very disappointing experience at Children's Dental Fun Zone today. I scheduled a 9:00 AM appointment for my son and ended up being moved back and forth from the waiting room to a patient chair for two hours. After that entire time, staff finally informed us that the doctor who was supposed to perform my son's dental procedure had actually gone home sick an hour earlier. A while after, A male doctor approached asking "hey so I heard you had a question about a tooth?" Considering we'd been sitting for 2 hours it's very discouraging for the doctors to approach you completely unknowledgeable about your visit. This goes to show lack or care and communication within their staff! What makes this even more frustrating is that no one communicated this to us while we were waiting. Instead, we were left sitting there an additional hour with no updates or solutions. During this time, we also watched multiple patients who arrived after us be seen before we were even addressed. When you are dealing with children, communication and respect for families' time should be a priority. Unfortunately, this experience showed a complete lack of both. I understand that emergencies happen, but failing to inform waiting patients for over an hour is unacceptable. I hope this office improves its communication and patient management moving forward. read more

Stay away from this office--the worst front desk experience. My son is autistic and cannot wait long, and I informed them in advance. When we arrived, they told me they hadn't even received approval from my insurance, and they didn't bother to notify me beforehand. I ended up driving 30 minutes for nothing. Very rude and unprofessional. read more

My daughter has severe autism. The only dentistry that could handle her according to her behavior, was always this place. Before I find this place, I was frustrated and helpless. I can't appreciate them enough. Each and everyone of them are professional and competent... God bless them read more

My son is a 13 year old autistic child who for years has hated the dentist and barely allows them to even touch his mouth. The care by the dentist here is top notch. He got a full cleaning and came out smiling. While my son still needed a few short breaks the dentist remained understanding and helpful even changing the flavor of the tooth paste after he noticed my son had issues tolerating the taste. In addition I had forgotten to let them know in advance that he needed a private room and they still worked it out so he could have one. Thank you soooo much read more

My daughter was 1st time Patient. We were recomended by my dentist at caring tooth dental for 2 cavities.Entering the office I liked that we were greeted right away. My daughter loved the ocean theme wall painting through out the office and the huge fish tank.....with one fish . The office staff front and back were friendly and patient. My daughter had 2 fillings done that day, she did not experience any pain during the treatment. The assistant was friendly made her laugh and it was quick. They made my daughter and myself feel heard, relaxed and welcoming. We will definitely be returning. read more

All people work in there very nice, they're help me call insurance about more than 2 hour...and they do very good job, my baby 18 month, his teeth broken he need to take off teeth but another doctor in there she do very good and fax, my baby didn't hurt after 30 minutes he can eat....i'm very happy and thank you a lot both you guys working in this dentist. Thank you for help and you guys do very good job. One more time said thank you ... read more

I've been bringing my son to this location for a few years now. Everyone is always very nice and help the children feel comfortable The reason for the three stars is because I received a letter in the mail stating "make and appt. Within two weeks of receiving this letter and you will get a giftcard 9am-2 pm" I show up give it to reception and she comes back stating her manager said it's only Mon- Fri. Okay maybe that should be specifically mentioned on the letter. After all the calls and text myself and my husband received that he needed his 6months follow up. Also as a working mom who can not bring her child during the week and its during school hours is not okay. It's not about the gift card but the principal of what the letter states Tha manager decided NO is NO and that's how it was left. *So if you receive a letter just know it's Mon-Fri 9am-2pm so you have to miss work and child misses school. read more

Children's Dental FunZone - Reseda - Orthodontists Near Me - Reseda, California

The dentist was rude to me! My son is having pain in his molar and we are worried that the tooth coming in was pushing on it. She told me "you know babies cry when they are in pain when teeth are coming in but when they are kids they use words to tell you they hurt" first of all what??? And second to talk to me like I'm dumb is crazy and then she proceeds to look at the wrong teeth!! I'm going to be finding a different dentist read more

My son's procedure was really comfortable I really like the good service they gave us!!

Great place to bring your child for their dental work. Their staff is friendly and make coming to see the dentist fun and as minimally traumatic as possible. They accept care credit. Will be coming back :) read more

Wait time was not busy. In and out under 30min. Took 2 baby teeth out and my son was happy with the easy process. He was actually a big boy (6 years old). It was A smooth process. The staff and doctor were super nice with him and made him feel at ease and comfortable! read more

Love that they can handle my 1yo with patience and love . He's a very hard patient lol

We've been coming to Children's Dental FunZone for almost 8 years with both my son and daughter, and we couldn't be happier. Even after moving from Reseda to Thousand Oaks, we still make the drive here because the care is truly worth it. From regular visits to braces, every experience has been excellent. The doctors and staff are always so kind, patient, and great with kids, and the fun, welcoming environment makes my children actually enjoy their appointments. We're so grateful for the consistent, high-quality care and wouldn't go anywhere else! read more

We found this place on google , I have to be extremely honest . I have 5 kids I bring here and the staff is the greatest I have seen by far. I wish dentist offices could have been this nice and clean when I was a kid. I have recommended this office/company to many friends and will continue to do so. don't be afraid, staff and Dr even sing to the kids while doing tooth extractions which puts them at ease. lastly the financing department is so good at explaining everything to you and also offering all options to you . seriously , what are you waiting for , get your babies in and have the best experience possible. read more

LOVE, LOVE, LOVE this office. Zana was amazing! LOVE, LOVE, LOVE her. She made my son's experience the best. The doctor was amazing as well. The best care we've ever received. Recommend this place 100000000%. read more

Very nice and friendly staff my son really like this office. I just have advice if they can have divider between patients.

They persistently call you to schedule appointments than once you're at facility they get everyone else coming and keep you waiting hours is not good that they have a kid with an empty stomach for so long starving. And than you ask them and they just ignored me awful service. read more

This is our second time at this place all they did is take X-rays the whole time. When it comes to get the job done they say they don't have time to do any work and they schedule us again for another one or two weeks. Such waste of time and it's frustrating preparing ur kid all week for the appointment and two times in a raw we leave as we came 0 work done read more

The staff are friendly and accommodating, the place is nice. They take good care of my kids that's why they are not afraid going to the dentist. read more

We absolutely love this dental office . Everyone who works here is amazing. I have never had any issues or confusion or anything negative happen here. They are all amazing and kind to me and my child . They joke with him and listen to him and really take the time to show and explain things to him and also to me if required. They have child friendly movies on for the kids and most chairs have their own t.v so a few differnt movies might be playing ...which is cute . They really do their best to make the kids expierence positive and not scary . We have never felt rushed. I appreciate how they run their business and when it comes time for him to move on to an adult office I will be sad to leave them all. I really hope they know how amazing they are. read more

Horrible wait times. I was there for an hour and forty minutes before I left because my kids were getting fussy! When they had told me that the wait time was only 20 minutes. They double book appointments the waiting room was full and had zero seating for my kids. Go somewhere else! Waste of time. read more

The doctors and the assistants are great. everyone is friendly and helpful. i would highly recommend them

Great care, and extremely gentle with the kids. My daughter left with zero fear of the dentist! The office staff is very informative and detailed! Great experience. read more

Excellent service and very professional staff! Highly recommend this dental clinic. Clean, modern clinic with a friendly and professional team. I felt very well cared for. Definitely recommend! read more

I've been coming here since my son was a baby. He's about to be 7 years old. I brought his sister, too. Overall, they have been nothing but wonderful staff, always caring, and extremely professional. I haven't had any problems. I highly recommend this place. 5 stars all the way. read more

Immature staff. Not professionals and not the first time with a bad experience. Need better staff to run a business to where you would want to continue coming. Staff is always changing. Been coming for years. Time for a change. read more