My wife and I receny moved to this part of Rochester and we're looking for new Puerto Rican restaurants to visit. We tried out Casa Campo and had an enjoyable time, with good service, atmosphere, and great food. We were so impressed, that yesterday we brought her Mother and Grandmother here to celebrate her birthday and for traditional Puerto Rican food.
To say we are dissappointed is an understatement. In sharp contrast to our first time dining, we were ignored for placing an order for over 30 minutes, while multiple take out customers came and went. When we finally got to order our food, and requested lime water for the table. We had to ask 2 more times after this, almost an hour and half total, just to get water to our table. When our appetizers arrives, there was no plates, no utensils, and no napkins. When asked, they said they had no sikverware, which they did at our first visit. We were given plastic utensils fhat couldn't even pick up the food, and thin paper plates. Our server and the staff ignored us almost the entire time we were there. They also kept shutting the music on and off, which felt as a deliberate attempt to get us to leave. We went up to request our check and a to-go box. I was ignored at the front for 10 minutes, and then they gave us a menu and said they couldnt understand us, despite my wife and family speaking to them in both english and fluent spanish. This entire experience was awful, put a huge damper on my wife's birthday, and ruined our impression and desire to ever go to this restaurant again. We were so excited to share our first experience with family, and the service we recieved was abyssmal. read more