**Buyer Beware** Purchased a car paying cash ($11,300) on…read more8/6 - drove the car home and 2 days later found a major oil leak and then a day beyond that, a major transmission issue and check engine light came on. Informed Trevor Troupe, General Manager immediately and he said to take it to a shop to see what the issue is. Shop stated major engine & transmission issues ($5K+). After many follow up attempts, finally heard back from Trevor stating the ownership group will do nothing and that he could buy it back from me for $7K. The car is not drivable and I am certain that this car was sold to me 'as is' knowing it's condition. I absolutely do not trust this dealership based on personal experience and highly doubt their other positive Google reviews are real. I am a single mother who spent all I had on a car I can't drive - I am beyond upset and shocked at the lack of decency and customer care/support by Patriot Auto Mall. Do yourself a favor and learn from my mistake - shop elsewhere!

If I could give this place a zero rating I would. If you…read morecan get past the fact they took advantage of an older lady, then let me tell you this. Not only was the car in horrible shape but the tire didn't even hold air long enough for her to bring it to us and show us the car. All four tires were wearing incorrectly, there was a couple lights on the dash, including an airbag light, the interior was gross, they didn't even bother washing the car, the lift gate wouldn't open because the entire harness and washer fluid hose was cut right off. I just cannot fathom selling a vehicle in such bad shape out of a dealership that is supposed to be reputable. After arguing with the salesman that sold the car, they said they would fix our major concerns just bring it in. So we did. Almost two months went by before we get the vehicle back. They still never detailed the car like discussed. Also the vehicle wasn't even done when they said it would be we had to wait four hours between the time it was supposed to be done and the time we acquired the car. Customer service was awful, very rude, and all they did was make up excuses. DO NOT BUY FROM THIS PLACE !

My boyfriend, close friend, and I recently came here to look at a vehicle listed online. We're from…read moreover an hour away in Metro Detroit, so we were really hoping to be able to go home with the vehicle. As soon as we arrived, it was clear that something was amiss. The sign on the door reads "temporarily closed due to COVID" but we'd already called to confirm that they were open. The moment we walked in, the owner, Steven, had no mask whatsoever, not even one on his deck to put on. As someone who is high-risk, this already made me nervous. (At no point during the hour that we were there, did he ever put on a mask, despite us being told that he also practices as a doctor?) Looking past that, before getting into the car, we kept being told that the vehicle's most recent owner had a custom aftermarket exhaust placed (without the O2 sensor) and that the owner had been driving the vehicle himself, as a personal vehicle, before being told by his son to list it on his lot. We asked how recently it was listed, and we were told it was very recent. All things considered, my partner was intrigued and we requested a test drive. During the test drive, the vehicle was incredibly loud (which, when combined with a check engine light, led us to believe that there was actually a muffler issue) and began dripping oil within three minutes of being parked. There were issues with all three backseat seatbelts and none of the interior lights in the dashboard were functioning. Otherwise, the car did run and drive nicely, and my boyfriend was really interested, pending additional information about the muffler. We got back to the dealership and tried to get more information about the exhaust situation, which only led to "I mean, you drove it. It drove great. It's just a little loud." Pushing politely, we were then informed that a Carfax was available and that his personal mechanic had viewed the car and had given it a clean bill. I personally requested to see the Carfax and the mechanics' documentation (only actually receiving the Carfax) which proved that everything we had been told was a lie. All of the car's previous owners had only ever had basic servicing. No "after-market exhaust," or muffler servicer, was listed anywhere. And, interestingly, there was no way that the owner could have been driving the car and recently listed it, as it had been listed at two separate dealerships within 12 days of each other months prior, without a change in secretary of state ownership. Even worse, in that 12 days and even the months post-purchase, it hadn't been listed as seeing any sort of mechanic or servicer (even from the same shop, as we'd been told). This means that the owner buys used cars from local dealerships and then sells them on his own lot for profit, without ever even servicing the vehicle. Before we left, we asked again about the muffler and asking if the owner had taken a replacement into account within the price. Our close friend said "yeah, this car is listed rather high for needing a major repair, especially given that exhausts are often around $400." The owner immediately denied this but was willing to "look it up." We encouraged him to do so, knowing that the vehicle was internationally-built. He said that the muffler was only $200. We asked if that included the O2 sensor, which he said no, but it was "only like $30." So, given that the parts alone were almost $250, we asked why it wasn't reasonable to think that, when labor and shop fees are added, that the repair would be upwards of $400. This was met with a change in conversation. My partner then said that he wanted to sleep on it, which the owner respected. However, the moment we were turning to leave, he said "You know, if you do come back, I'll take off $250 for the muffler replacement." Which, is normally a nice gesture, but in this situation, felt like a last-minute tactic. We will not be going back, and with the slew of positive reviews, I wanted this instance to be known for future buyers. We likely dodged a bullet and I hope others can do so as well.

I've bought a few trucks from Josh he's the only dealer ill buy my trucks from. Its always a good…read moredeal and solid truck.

Fair pricing and quick work. Car was in and out in less than 2 days. Highly recommend!read more

Outstanding service. Friendly and concerned folks. Also, great Popcorn in the waiting room!read more

On January 26th I had my battery replaced by Vic service dept. On April 2nd my vehicle shorted out…read moreand completely died. My mechanic recommended replacing the alternator, which I did. After the alternator was changed, discovered that the battery cables had never been tightened down and were constantly arcing. I approached Canavers's service manager about the issue and he said that he would take it to his boss and contact me with some form of compensation. A week later, I still haven't heard a word. If this is how the service department is run,then I can have very little faith in the rest of the organization.

sales was excellent. Dakota was the best parts department is incompetent and no follow up from…read moreservice department at all especially for warranty repairs. Get better service at other Ford dealers without the runaround and no questions asked on warranty. weighted weeks for service department to get so-called authorization from Ford for warranty repair call Ford three weeks later they were never even informed of it by the dealer went to a different Ford dealer repairs were made. No authorization delay was required. No explanation for delay six weeks later, still Never heard back from dealership bought plenty of accessories through Ford that the parts department told me no longer going to be available for my 2025 model

I ordered from Robert Roza at Lasco Ford in Michigan because they had one of the few Broncos in the…read morecountry with the exact set of options that I was looking for. I could have afforded to pay in full right away, but I didn't want to wait for my bank to write out a check to the dealership. Thinking it would be faster, I financed, thinking also that I would just pay it all off right away before any interest generated... there ended up being a period of several days in which interest was starting to accrue yet I wasn't able to start making payments and I accrued a little over $200 worth of interest. Chase blamed the dealer for this, something to do with how the paperwork was completed. Lasco's finance guy, Ben Willey's initial quote was for the wrong model (not even a Bronco). Also, Robert went on vacation the very next day after I signed papers, and for over a week I was calling the dealership and asking his colleagues for updates on the shipment but nobody had any information. Numerous staff members said they would call back, they never did. I was told I would get advance notice on the ETA of my Bronco so I could plan to be home when it arrived - the transporter called me 5 minutes prior, so I couldn't get out of work to be there, so I had to ask my neighbor to inspect and sign for it. After it arrived, there were a few issues. There were no temporary plates so I still couldn't drive it. Robert said he would have a front license plate bracket mounted, but it arrived without one. He also said he would throw a few hats or shirts in the Bronco, but he didn't. I kindly told him afterwards and he again said that he would send them, but he never did. I know that I am leaving out other issues, but it has been two years since then so I don't recall everything. I've since gotten emails from the sales manager Tanner Lee regarding other offers; I responded saying that based on my experiences I couldn't see myself doing business with them again, but he continues to send me these emails. I can be forgiving and see past one or two oversights, but after so many failures and broken promises in the midst of one of life's biggest purchases, I regret buying from that dealer. I don't regret getting the Bronco, I love it, but it was an awful experience from the time of signing until I received it.

This is the 2nd truck we've bought through Randy Wise and we couldn't be happier! Karley B. Is…read moreamazing at her job. The buying process was smooth and we never felt pressured! We love our new truck and will send friends and family to Randy Wise.

After reading reviews and seeing below average reviews, I now see that my poor experience is…read morecommon. Spoke to a receptionist June 1, 2026 and she was very rude and unprofessional. I asked for her name twice and she ignored my request and hung up the phone. With so many dealerships, I will chose to go elsewhere. "Make the Wise choice," and choose another location to buy a car.

I recommend you DO NOT buy from this dealership. I test drove a nice looking SUV that had a…read moregrinding noise underneath the vehicle. An employee rode with me but said he couldn't hear it. The sales associate, Danielle, drove it and said she definitely heard it. She spoke to the mechanic who said, "I know the transfer case bearing is bad. I found it when I was checking it but I got busy with another job and forgot to go back and fix it." Danielle said they would make it right, and then called and said they checked it and it was fine. I went back the next week and drove and purchased the vehicle. After I drove away after purchasing it I heard the noise again. I returned to the dealership who again said the would make it right. They kept the vehicle two weeks, said they sent it to Mr. Transmission who told them the front differential was bad. Online Auto told me their mechanic "rebuilt the differential" and they would deliver the vehicle to me. After the vehicle was delivered I told them the noise was still there. I took the vehicle to a local mechanic who said the transfer case was destroyed and he was "surprised I made it here" because of the damage. I had to replace the transfer case and I kept the damaged one as proof. I offered to split the $1800 dollar repair with Online Auto and Bob Stoddard, the owner, refused and accused me of trying to "hold him up for money" and used his sales volume as proof he was honest. He lied to me about everything and I was being more than reasonable with the repair cost. Once people lie like that you can NEVER TRUST THEM again. Please do not buy from them or you may suffer a similar experience.

From the owner: Since 2004, OnLine Auto LLC Has Been A Trusted Commercial Vehicle Dealer In Swartz Creek, Michigan…read more Specializing In A Diverse Inventory, We Offer A Wide Selection Of Cargo Vans, Box/Cube Trucks, Passenger Vans, Utility Trucks, And Mobility Vans. Whether You're A Small Business Or A Large Corporation, OnLine Auto Has The Vehicles You Need To Keep Your Operations Moving. Financing Available. Vehicles Can Be Delivered Throughout The United States!