If I could give this place 0 stars I would. We went to the Scarborough Town Center location yesterday to have my 5 year old daughters ears pierced.
She was very excited as she has wanted to do this for a long time.
When we got there, I waited about 20 minutes to be greeted by someone. The staff are extremely rude.
When it was time to pierce her ears, they completely screwed up the ENTIRE thing. The two women were not aligned. One pierced before the other, who had an issue with the piercing device. She did something to put the earring back in and then pierced my daughters ear- while she was screaming from the first woman piercing prior. Disaster.
The earring then BROKE in my daughters ear. With my 5 year old screaming bloody murder literally with her ear lobe bleeding... We now had to take out the earring. Still screaming, shaking, losing her mind. They had absolutely NO idea what they were doing- they even started roughly trying to remove the earring but couldn't which made her ear bleed even more. They suggested leaving just one earring. I spoke with the manager on the phone who then said I had two choices: a) to leave one earring and to get a refund or b) to remove the earring and re-pierce it. Both of which unfortunate options but what do you do??
I was so upset and the lady grabbed my arm and told me to calm down and that I was making the experience worse for my child by my reaction.
Her ear this morning is swollen and has dry blood everywhere.
I am absolutely HORRIFIED and my daughter is traumatized.
I did not receive a refund which I rightfully should have given the experience.
Never in my LIFE have I witnessed such lack of compassion, intelligence, professionalism, and to be honest- I am so disappointed in this brand and store. DO NOT EVER GO HERE FOR ANYTHING!!! ESPECIALLY CHILD EAR PIERCINGS. read more