She can't keep patients for long, this is embarking from the receptionist to the unsanitary…read morepractices.... This truly feels like a third world doctor

I went there for convenience since she takes walk ins. They ordered unnecessary diagnostic tests…read morejust to bill my insurance. For example echocardiogram although my EKG was normal and I didn't have a history of heart problems. She seemed disappointed whenever my test results came back normal, and I would leave each visit feeling upset and frustrated.

Best doctor I've been to. Does a thorough exam doesn't try to get you out quick like those other…read moredoctors. It's sometimes a long wait to see her but well worth it!

I waited 4 hours. He gave me an incorrect diagnosis and wanted me to pay extra to get extra test…read moreafter a free test already proved him wrong. I got a bill in the mail for bloodwork that should have been covered because it was a physical but wasn't covered because they coded it incorrectly. I've been trying to resolve this bill for over six months with them and they have done absolutely nothing. I had to pay the bill so that my credit wouldn't be affected and now I've been trying to get reimbursed and they haven't done anything. They are absolutely incompetent and they are scammers. DO NOT GO HERE!

I had a great experience at the 1801 Broadway location. They provide a wide array of services, such…read moreas physical therapy, pain management, and orthopedic surgery (surgery for the neck, back, leg, joints etc.). I came here to receive treatment for a workers' comp-related injury. The staff was always patient and attentive. They connected me with their specialists and supported me as I worked to get stronger through physical therapy. For pain management, I saw Dr. Johnston. He reviewed my charts (x-rays, MRIs, diagnostic testing), listened to my concerns, and made clear, actionable plans to alleviate my pain so that i could get the treatment needed. The staff was very experienced; they handled my paperwork quickly, scheduled me with the appropriate doctors, and worked with my insurance, so that I could get the care I needed. I'm grateful for their help and thank them for supporting my recovery, as I never felt judged for my abilities.

I was referred to this business by a doctor last year and my experience was nothing short of…read moreawesome. I decided to choose this place for physical therapy for a different injury based on how my first experience was. Although you may have a referral for services, you must see a doctor first. It can be crowded to see a doctor and they have two doctors assigned to this location. However, they move quickly so you're not sitting here all day. The physical therapists are always friendly and helpful. However, some of front desk reception can use a class on customer service 101. There have been times when I've greeted them and no one replied. I just sign in when I come now and don't speak which isn't like me but I don't like to be ignored. Nonetheless, I love this place and I'll continue to come here when I need physical therapy.

I'd give no stars if it was possible.. They never answer their calls and the mailbox is always…read more"full" everyone at the front desk needs to be trained on how to speak to patients. When you actually do get a hold of them to schedule an appointment it's always at least a month away and I've witnessed HIPPA law being broken many times

For those who have posted about being unhappy with staff, I have very good news for you. The staff…read morehas changed and it is a welcome pleasure to deal with them. The frustration of no call backs, trying to get an rx renewed....all of it is over. I have to say that it is unbelievable how improved things are. Went in for blood work, friendly greeting, smiles, quick service. Brought in a form I needed filled out, the next day I got a call it was ready. I am sharing this because I always appreciated Dr. Sinha but the office staff made it a difficult relationship. I am so glad that I no longer have to dread dealing with them . Thank you Dr. Sinha.

I was looking for a solid nearby venue for my mom to receive quality care. It is very hard for me…read moreto watch my mom age and unable to do what she used to. Additionally, the majority of my mom's doctors are at HSS and Weill Cornell in Manhattan but I wanted a third backup place close to her home. Thus, I researched places that could provide necessary checkups on her: overall health, blood pressure maintenance, bloodwork and hopefully obtain a solid aide that can monitor her weekly. Getting an appointment with this location was a bit challenging: I called in January and was told no availability until April. I spoke to a rep, Kimberly, and asked to be put on a cancellation list. In February, Kimberly called to state there was a cancellation and I made the appointment for March 20th. My sister and I visited Oak prior to appointment and were pretty impressed with the premises. The first appointment is to get to know my mom, her health history, check her vitals and make a second appointment for next month. The visit was extremely thorough, professional and all staff members were genuinely nice. Special recognition to Regina, first point of welcoming committee, who explained the Oak Street Health process. Shamba who took my mom's vitals and asked questions regarding her activity, any recent falls, etc Lastly we met with Dr. Charmaine Gonzalez, PCP who reviewed my mom's current medication, health issues and took the time to get to know my mom. Additional, Kimberly who communicated consistently to lmk she was keeping an eye on cancellations. Lastly, my mom was extremely happy with the services received and that's the most important for me. This is a sigh of relief for me and look forward to the next appointment with mom.

I started going in October 2025, at the first few appointments they were extremely attentive, they…read morelistened and assured me their goal was to make sure I was able to speak to them and get prescriptions within a few hours called , well I have been suffering with a UTI, for this is 6 days after 11 calls with a promise from the nurse that I would receive a call back within 3 hours, I am still waiting 6 days no call I continue to call with the same response, all they have to do is call in a prescription, as this is an ongoing issue. I feel as though they just don't care, about patients. Very disappointed. I had my previous Dr. for 20 years, I never waited for more then an hour for them to call in a prescription, especially because its a chronic condition. I'm not asking for a controlled substance, I am asking for an antibiotic.

very disappointed in dr.gallo and her staff . went for routine check up and only had blood work…read moredone .3 weeks later when i finally get the receptionist to pick up shes said my results are fine.i always ask for my results to be emailed to me . i notice a urine test on my results !!! i did not give a urine sample .when i called the nurse challenged me and said i did .i went to see the doctor in person they know they dropped the ball. the urine test must be taken off my portal thru the office .im still waiting for lisa the manager to do it , very disappointed dr .gallo did not take it into her own hands. as soon as the urine lab results are off i will get my records ,something to think about "what if the urine had drugs in it " totally unexceptable , i also am fighting lab charges on my insurance for a test i did not take

She has A LOT OF NERVE claiming that she's caring and considerate. All it took was for me to flip…read moreout ONCE on her, and she closed her Georgetown office without even notifying me before my appt. No second chances. Also, told her about an embarrassing problem I was having for a long time, and she didn't think about it for more than a second. I had to come up with a solution myself. Of all the female doctors I've had for 20 years, nobody thought about doing anything about it, except for ONE nurse practitioner. This doctor ranks among Brooklyn's most mediocre doctors. Her demeanor is TEPID.