We had an absolutely wonderful experience buying a lightly-used EV here. Everyone who helped us was wonderful and I am sorry I didn't get all of their names to mention here, but Derricke was who primarily worked with us, and he was excellent, incredibly knowledgeable, which is really something when you consider how many different brands and models they carry! The car was in beautiful shape, they honored their excellent price and gave us a fair deal on our trade-in. We ended up here after a more local car dealer, gave us a horrendous experience, adding thousands of dollars of fees and lowballing our trade-in, once we were ready to buy. Now, I am glad they did that! We got an even better deal, on the same car with similar mileage. We love our new EV, but, whatever you want, I can't beleive what an amazing selection of desireable cars they had on the lot. I wish I knew about CarVision of Trooper, PA years ago! read more

The worst place to do business with. Lack of communication, very poor customer service, no honesty, and most importantly, no one knows the business. The only thing they are good at is robbing you in different ways and make you do business. Ones you purchase a car and sign the papers, then you won't be able to get hold of anyone to address your concerns. I would highly suggest staying away from this dealer and take your business somewhere else. read more

Absolutely horrible, please avoid at all costs. Sterotypical sleazy used car dear vibes and tactics - adding expensive warranties, extremely long delays to "speak to the manager", etc. Manager Andrew was the ringleader on this end - I think he thinks he's charming and/or funny... Really, his stories were either boring or inappropriate and offensive. Not helpful at all. You get the ideal... Made a deal over the telephone with salesman Nasir after an in person visit and test drive. Then he ghosted me for 3 days and I had to call and speak to a manger just to find out that they'd sold it to another customer next day. What the absolute h~##??!! Please, please avoid these clowns. You'll be better off for having never gone there. read more

PLEASE READ: This place is awful -- misleading and a total bait-and-switch. None of the cars advertised are actually available, and the prices are never accurate. Many vehicles appear to be refurbished buy-backs or have been in accidents, which they may try to hide. Financing is another red flag: rates are extremely high, and when I offered to pay in cash, they tried to push me into a different, more expensive option. I also want to flag the CarVision Body Shop (303 W Elm St, Norristown, PA 19403) -- it's likely where they fix damaged cars before selling them, potentially to avoid reporting issues on Carfax. No one there speaks English well (not their fault), but it seems like they might be taken advantage of, which is concerning. If these suspicions are true, it could be illegal. Bottom line: Do not trust this dealership. If you even consider a car from them, have it thoroughly inspected by a trusted mechanic, verify the history, and expect the advertised price to be wrong. If you value honesty and transparency, shop elsewhere. read more

I honestly wanted to have a good experience with them. Firstly, they really communicate through text message. It's hard to get anything done when they won't talk on the phone. I had to push them to do everything. My sales person Wyatt was really not knowledgeable. I made it clear that I was driving 3 1/2 hours for the car asked him if there was any damage asked for a walk around video and more pictures. The video he sent he practically raced around the car so I replied with slow down. I can't see anything. Asked for pictures got some more pictures. He swore up and down there was no damage to the car. I get my cashiers check. I drive 3 1/2 hours the first thing I see is damaged on the Mercedes hood. It looks like a child called in the damage with a marker. There were some other scratches and chips. Another major scratch on the hood very visible. Got the manager Dominic involved basically wouldn't do a damn thing for me. They said they had the car detailed. It was dirty as hell inside I complained they sent it back for detail. It came back, not looking any better. Had to get Dominic involved again. He had to walk back with the car and have them re-clean it. It looked like the kindergarten class had towels and went over the car, not professional at all. We spent an extra three hours in the dealership and was not even offered water or coffee nothing. At the end, they took it to fill it up with gas and gave us less than half a tank after all our inconveniences not a Dime was taken off the car, not even a full tank of gas. I did choose to buy the car cause it was a good deal, but I'm gonna have to have the whole hood repainted and both side panels to match. Would I deal with them again absolutely not. They were terrible in every aspect of every way read more

Went here to look at some EVs. First one we wanted to drive they claimed was being repaired. Classic bait and switch. Rep pushed us to test drive a similar one with higher miles. It was same price with 3x the miles. That had what sounded like bad bearings in rear motor. It also had serious accident history on carfax. They required a credit check before even letting you test drive. Pushing hard on all sorts of extended warranties, gap insurance, etc. Worst of all, you can only use their lenders which have much higher interest rates than my credit union. Next day went to Chevy dealer. Similar vehicle with even less miles and a CPO warranty. They took a copy of my driver's license, tossed me the keys and sent me off for a test drive. No up front credit check. Got back and I said, "I will take it". They had no issue going through my credit union but asked if I would give them the chance to match or beat the rate which they did. I said, "oh, BTW, I am not interested in any dealer add ons". No problem. Drove it home that day. read more

CarVision misdiagnosed my car as having DIESEL FUEL in the tank. The whole experience was HORRENDOUS. I broke down on the side of the road and spent hours waiting for a call back from both service departments -- which never came. The tow truck ultimately had to leave my car across the street once I could not get anyone on the phone, and I had to Uber there the next day just to drop off the key. I was told it would take 24-48 hours to diagnose, but after multiple unreturned calls and days of being told "it's on the lift," they finally claimed my tank was contaminated a week later, quoted me $1,300+, and even gave me a water bottle with supposed fuel from my car. This led to an unnecessary investigation with Wawa fuel -- all based on their false diagnosis. A certified mechanic later confirmed the real issue was a fuel injector recall covered by Hyundai warranty. No diesel was ever in my tank. On top of that, my fuel pump fuse had been removed and not replaced, causing further delays, unnecessary diagnostic charges, and a dead battery. Because of CarVision's negligence, I lost weeks without my car, spent thousands on rentals, paid for multiple tows and diagnostic bills, and endured endless stress -- even missing a close friend's wedding. I reached out to management and was ignored. Please beware -- this was one of the worst and most costly service experiences I've ever had. read more

CarVision of Trooper - false "Diesel fuel Contamination Sample" they gave me - Car Dealers Near Me - Trooper, Pennsylvania

I had a really good experience with the sales department Thanks to Rida Morales! I test drove multiple cars and she was very patient with me. read more

Sold me a truck with dry rotted tires. Good thing one had a slow leak instead of blowing out.

They were great to work with. Our sales guy Cam was knowledgeable and helpful. I really recommend them.

Process for selling my car was simple and smooth. Thanks to Eric for helping to get it done!

Will NEVER BUY FROM AGAIN. worst customer service ever had our car for a week doesn't give us any updates. Doesn't call us back. Doesn't answer the phone. read more

Derrick was phenomenal. Establishment was amazing. Got me approoved even with blemished credit. First truck they offerd met all of my requirements. Thanks! read more

Don't buy a car from car vision. They're a rip off car dealer. They will try and sell you anything without having it pass an actual safety inspection. Im not talking about their so called inspection but a real inspection. We checked out a car .a few months ago and the windows didn't even worked. My son and I agree that it looked like it was in an auto accident after looking under the hood, although the salesman said no accidents. I wasn't allowed to take the car to my own mechanic to get it checked out. Car vision has been ripping off people for years and been under investigation several times. Their company just keeps changing their name. Don't buy from this place read more

stay far away!!!! bought at 2020 car 2 years ago and have had nothing but problem after problem! basically... everything is cracked!! money pit!!!!! do not buy from them!! tires were worn on the inside so couldnt see. read more

Scammers! Please don't buy a car from this dealership. The 2018 Infiniti QX60 Luxe was posted on Edmunds for $16,999. I called the dealership and they informed me that the car is available, so I scheduled a 5 p.m. appointment. I received a text from a guy named Luis who gave me directions and assured me that someone would help when I arrived at 5 p.m. One of the agents there looked at the car when I arrived and informed me that it was $21,999. They also showed me the pricing on their website. I texted Luis, who confirmed the same, saying he saw the price displayed as $16,999. I returned and requested to talk with the manager, but he arrived after 15 minutes and stated that he does not understand how the price of $16,999 was displayed on Edmunds. They wasted my time; I drove over two hours to look at the vehicle. read more

CarVision of Trooper - Car Dealers Near Me - Trooper, Pennsylvania

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I was searching for a lightly used BMW X1 and was able to find one with low mileage at Car Vision Trooper/ Norristown. This was on a Sunday afternoon. I received an email setting up a Monday morning appointment within an hour. My sales person was Quinn Thibault, Quinn was informative, responsive to my questions, and easy to work with. He extended himself to me in several ways, including coming in early to accommodate my time need for pick up of my new car. I appreciated his competent, pleasant demeanor. I will be referring people to him in the future. The finance managers were competent and helped get financing and Insurance I was happy with. If you want cushy, this is not the place to go. But if you want to get a good deal on a good car with competent people, this is your place. read more

CarVision of Trooper - 2021 BMW, X1 - Car Dealers Near Me - Trooper, Pennsylvania

Great sales rep but a horrible experience trying to get a quote from the finance department. I always ask for a written quote when executing business transactions. If you decide to pursue a sale I highly suggest you check VIN history. read more

Carvision of Trooper is honestly the worst car dealer in the State. They lie about everything to get you to buy a car, falsify paperwork, and then once you have the car which they sold you a warranty for that no dealer in America but they will take - they get you in for service and keep your car for weeks or months refusing to return phone calls or offer any information. This is just scratching the surface trust me - I am a 30+ year business owner and have never seen such an immoral, unprofessional company in all my years. DF read more

DO NOT COME HERE FROM OUT OF STATE. Was chatting with someone that I thought worked there. Started talking at 8am. The store didn't open until 10. Told her the car I wanted, filled out a credit app, and started trying to find a baby sitter for my child. Earliest I could get there was 2 but she assured me the car would be ready at 2. Messaged her again around noon to confirm everything was still good. She said yes the car is ready, see you soon. OK, cool. Drive over an hour, get to a mess of a lobby with a bunch of employees that seemed like they didn't know what they were doing or who to help. Checked in, no one knew who I was, and was told oh, we sold that car first thing this morning. Then was told, oh this happens all the time. Excuse me? You had every opportunity to let me know it was sold. But I was ready with a back up. Had a second picked out. Asked about that. Oh that one sold too. Suuuurrreee it did. This place is a hot mess. I don't think they ever even had the cars, I think they throw up certain listing's to get people in then try to bait you into something else. Not to mention after filling out the credit app, no one contacted me from the finance team. Their internal communication is terrible. Avoid Cameron, the kid is a slimy weasel. Very unprofessional, and was bragging about how he sold one of the cars i came to get earlier that day. Who does that? DO NOT GIVE THIS PLACE BUSINESS. Take a few extra minutes and search elsewhere. I guarantee you will find just as good of a deal somewhere else. read more

They only accept financing from their lenders that's very unfortunate. I got a great rate from my bank that I cannot use here. This is bad business and a smart person will like to have multiple options not be subjected to your financing. I'm sure the rates from their lenders will be much higher than your bank and they get a cut from it that's why they only accept financing from their lenders read more

Just read the other reviews. They had my money for 2 weeks and would not respond, then sent me the car with no temp tag and no paperwork. Finally got some paperwork 22 days after wiring the money. If the owner reads this please reach out to me. read more

There is a review here written by "Bradley S." and his experience was almost identical to mine. I was very specific when I asked about the EV credit. They could have saved ALL of us a bunch of time by simply explaining that that credit is only available to people making less than 75k a year. Very simple explanation that would have allowed me to shop elsewhere. But they gave me the "sure, come on in" treatment. After driving over an hour, sitting in their chaotic office teeming with dozens of people, and then running a hard credit inquiry (which is now stuck on my credit report for 2 years) they told me the car I had picked out was already sold. It was 2pm, so when they "sold" that car, they couldn't pull the listing? Then I tried picking a different model for the same price but after adding 4K for the EV credit that I wasnt eligible for, dealer fees, gap insurance that I didn't ask for or want, and warranties....the car came out to DOUBLE the listed price. Double? That is insanity. Their salespeople behave like politicians when questioned...they never seem to give you a straight answer. It's always ducking and dodging and it seems they just want to get you in there and then play games with your time and money. I would not recommend this dealership. I'm sure there are happy customers who had good experiences, but even a broken clock is right twice a day and if you look at the other reviews, it is clear that they have a history of doing this to people. Stay away read more

CarVision of Trooper - Car Dealers Near Me - Trooper, Pennsylvania

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Don't ever step in the parking lot of this business. If you happen to see a car in the parking lot you like close your eyes quickly and continue driving. You will have much better luck driving with your eyes closed. They have a mandatory $4k warranty that covers nothing. They actually lie and tack on money to final price that you agree to. Please help ! Zero stars is not low enough. read more

Omg!!!!! I so luv this dealer. I went in for a oil change and this was the best experience ever. the staff was so humble funny down to earth & caring about me car. i have never met such an awesome team. the owner even came in the service dept. to check things out. the tapped all my fluids, air in my tires and they even wet my car down. How cool is that? special thanks to KIMBERLY IN SERVICES CESAR OT MARTY JASHUA AND A BIG THANKS TO THE DETAIL DEPT / MY TALL SALES BUDDY CAN'T WAIT UNTIL MY NEXT VISIT read more

Bought a car a few months ago in a desperate situation. These sharks will pawn off the most expensive car they can on you and prey on your vulnerabilities. They treated me poorly and wouldn't look for cheaper alternatives at my request using my anxiety to choose the more expensive option. read more

Had a great experience. My associate Ronald Duncan made it quick and easy to drive off with a car. I definitely recommend car vision

After verifying that a vehicle in which I had interest was available and that it would be ready for my inspection/test drive at the time of my appointment, I arrived to discover the car was in the repair shop and was already sold. Total waste of my time and travel. read more

I was excited to go to CarVision to test drive a car. The car was advertised as slightly less than $20K. But, when the manager came out to tell me the final price was $8K more my jaw dropped with disappointment. There was a list of fees that he said were required by PA. Then, there was a charge of $995 for coverage of wheel and rim damage. He said this was negotiable. Still, there were add-ons like an additional warranty coverage that I did not ask for, and mandatory gap insurance that I did not want that he implied we're not optional. BEWARE of shopping at CarVision. It's a bait and switch scam. The price they advertise is not the price you'll end up paying. read more

DO NOT BUY FROM THIS DEALERSHIP! If I could give -10 stars I 100% would I bought a 2020 Ford fusion back in September 2023 today is February 16, 2024 and I've taken my car back there a total of 5 times and it's upcoming Monday will be the 6th. I had to take it back 4 times for issues with my brakes. They kept my car all day each time and did not fix the problem. They tried to give me faulty brakes, thinking that I wouldn't notice and it wasn't until the 4th time when my father got involved that they magically had brand new brakes and fixed it. Now my issue is my rear differential blew, & there is a hole in it. something that I did not do five months of having my car and also my purge valve is messed up. do not buy a car from this dealership. They lie about the Carfax to get the cars off the lot. They would do anything to sell the cars and get their commission. Take your money elsewhere. read more

Never buy a car from here !!!!! Almost brand new vehicle haven't even had it for a year and it has been back to car vision 5 times already and they have yet to resolve any issue. First they put the wrong battery in my vehicle, replaced it, engine light comes on, they don't resolve that issue and now it is coming back for another battery issue. Don't do it !!!! Get a used vehicle for a certified dealer. The GM JP is horrible! Do not ask for support or guidance in his behalf. He is not available or supportive of his staff and needs legal to do his job for him. read more

We went in to look around and decided to trade our car in and the staff at Car Vision made it a wonderful experience! The whole atmosphere was so positive ! As you know buying a car is a stressful thing and a very long day but the staff at Car Vision made it a smooth day for us ! Andrew was our sales person and he rocks !! read more

Let me start off, the people here are rude. They don't work with you at all. Tom needs to get fired, the way he speaks to people is sad. It's really sad. It's hurtful. I had my bank do everything all ready before I came in so this process could be handled. Tom did everything his way, he talked to my bank lady with terrible words. This my first time buying a car, and it makes me so upset this was my experience. I had to pay more money just because it had to go Toms way. Yes I could of walked out but this was my dream car read more

Dishonest, shady, and unscrupulous business practices. I was involved in a hit and run accident with a car vision rental car with decals all over the car. Despite filing a police report, giving a full description of the vehicle, and trying to get in contact with management for WEEKS, these guys are trying so hard to ignore me and sweep the incident under the rug despite a FELONY occurred with their property. Completely shameless and terrible business practices. read more