I forgot how much I loved Carvel soft serve ice cream. My review is solely based on the product because the service here is hit or miss. Most of the time it's good and friendly, but there was one visit where the staff seemed annoyed and were rolling their eyes at us quite a bit, which definitely stood out. Either way, we really enjoyed our BOGO soft serve. It's one of those simple treats that always hits the spot, and you really can't go wrong with the ice cream itself. read more

Horrible service and the ice cream all seemed to be melted the attendant hated her job and was rolling her eyes. The first scoops we ordered tasted strange and melted. Nothing looked cleaned. We decided to leave! We asked for different flavor, we tried it and it still tasted strange. Definitely not coming back! Placed looked not sanitary! read more

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Bad experience employee at front was rude and seemed like we were a bother being there .

I was craving ice cream just to arrive at this place 1hr before closing just for the doors to be locked and the workers sitting down.

80% of the ice cream tubs were empty making a really poor presentation behind the glass. So we decided to go with soft serve ice cream cones. We also bought a variety pack of ice cream sandwiches in the freezer and they are filled with soft serve ice cream and you cannot bite into them. The sandwiches are hard as a rock. I would avoid this place. read more

Every once in a while I venture to this Carvel location for BOGO Wednesdays on soft serve sundaes...two regular sundaes for $5.60, and the flavor of the ice cream is still the same as when I was a kid, and I'm 53 now! This is a well-run location to come to for the Carvel soft serve that will transport you back to when you were younger! read more

EXCELLENT ice cream and great service . Will be a repeat customer:) Chocolate sprinkles read more

Delicious soft ice cream that I used to enjoy as a child in New York City. Servings are generous

The ice cream was so good & The customer service was amazing the young lady that works there was very nice & patient. The restaurant was clean read more

Carvel - Butter pecan Ice Cream Pint - Ice Cream & Frozen Yogurt Near Me - Fort Lauderdale, Florida

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After going to this Carvel store for decades, this is the first time I am writing a review. Normally, we will always regret going there because the one thing that is consistent is the poor service without a smile. That alone keeps us from going there on a regular basis. The other evening was a bit different. There was a young man there who was very pleasant and helpful. No attitude like we are used to. It was so refreshing and really surprised us. This Yelp rating is just based on our visit on 01/18/2024. read more

TO FAR AWAY I hate it when everything is far away... Don't you...??? Ugh I hate typing read more

Tried to go here twice. Online says they open at 10am, sign on the door says 11am. I was there at 11am once and waited until 11:10am the second time. They were not open and the message service is full. I just want a pumpkin cheese cake treat. read more

Moni is amazing!!! She put so much care into making my order. Best carvel in town for her alone

Carvel Ice cream is a nice lowkey place to get some cake, ice cream and milkshakes and it is not pricey. The customer service was amazing my wife and I were greeted as soon as we walked in. The scenery needs a little more improvement if they are looking for more indoor sitting but overall it was okay. read more

Great ice cream, great ice cream cakes, always fresh products. But the staff here is never the friendliest. It's like they don't want to work. It's a totally different atmosphere at the Carvel on Stateroad 84 near the 595. Only like 15 minutes from this location, if you want a better experience. read more

Carvel - Ice cream Cake - Ice Cream & Frozen Yogurt Near Me - Fort Lauderdale, Florida

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The cherry vanilla, hard ice cream offered by Carvel is the best I have ever had bar, none, and I'm pretty old. I no longer will eat ice cream from any other venue because I do not care to squander my ice cream calories. read more

Ordered through DoorDash a heath caramel dasher and got a chocolate dasher which was not what I ordered. They do not answer their phones. So after paying for delivery and tip. I had to drive back to the store and they still did not get it right. I ended up with a caramel milk shake instead of a dasher. What a waste of time and money. read more

Bought a premade cake here for my dad. They stiffed us on the crunchies. Everyone knows that the carvel ice cream cake is supposed to have crunchies in the center...this cake was bare! read more

I love this place!! The owner is very kind! It was my first time trying carvel, so he explained about the menu for me. I chose the kitkat and vanilla soft serve with toppings. Both taste amazing! Definitely gonna try other flavors soon! read more

Fantastic!!! Great ice cream and service. Super friendly..definitely recommend this Carvel!

SO SAD! I hate writing bad reviews but my experience was so poor I could cry. I LOVE Carvel, especially the Sunrise location. I came here with my little girl to calm down from a stressful week. They were advertising for a new Biscoff Cookie Sundae and I was geeked! When she went to scoop, ALL OF THE ICE CREAM was MELTED! So she stirred it like a pot of porridge and proceeded to make the sundae, and I said "Hey! It's OK, since the ice cream is melted, I'll have a Reese's shake". Then she added soft serve and literally a quart of milk to a cup with 2 scoops of Reese's. The shake was not thick or cold. It was super milky and not rich and tasty at all. She didn't use gloves either, and her hands were really dry and cracked - I was taken aback. Unfortunately I had to ask for a refund. This is honestly the first time I've EVER asked for my money back anywhere. It broke my heart. Luckily, my kiddo liked her soft serve cone dipped in sprinkles. REALLY hoping they get the AC fixed or hire new staff since this location is really close to my new house. *fingers crossed* read more

I postwd a pic of below review. Spelled anniversary "aniversity" This is elementary level spelling. What is sad is that the person who did this told the other employee "I got this" cause you're gonna mess this up. #epicfail #anniversary read more

Carvel - Ice Cream & Frozen Yogurt Near Me - Fort Lauderdale, Florida

Carvel soft serve is a favorite of mine. I wanted to give a review of this location because the man who helped me was so nice. Super super friendly service. read more

I have to disclose up front that I am from Southern California--home of the best yogurt shops in the world--and that I don't quite understand the allure of Carvel on the East Coast. It's not ice cream. It's not frozen yogurt. It's not even soft serve. It's Carvel. I got the classic vanilla on a cake cone dipped in chocolate, which started melting immediately and was the messiest thing ever. My mom got the traditional vanilla/rainbow sprinkles sundae. She and I thought they tasted good enough--nothing special. My stepdad and his mom would kill us for saying that. For the record, they enjoyed their sundaes very much. The girls behind the counter were really sweet, and we liked that the place was open late. This particular location is under construction. Be advised that you might have a bit of trouble locating it, due to the scaffolding and tarps out front. It shares a suite with Blimpie Subs. read more

Carvel - Ice Cream & Frozen Yogurt Near Me - Fort Lauderdale, Florida

Excellent service and beautiful cakes. The owner wrote "Happy Birthday, Jenn" on my dear friend's cake with such beautiful penmanship (with both blue and pink icings) - it literally made her day. This is the only place I come for birthday cakes and I suggest you do, too! He also let us try samples of the ice creams that were all absolutely wonderful. Thanks, again! read more

I love going to Carvel for only one ice cream flavor which is the chocolate volcano my favorite it is so delicious. I think the best service I will get here is in the early afternoon when the owner is here to supervise those girls. I had read other reviews about the bad customer service here and that is true. I have walked in there and it has been times where they have been on FaceTime calls chatting while not serving customers. Some of them have very long fingernails and don't where gloves while they scooping ice cream which is disgusting. And other times they have been goofing around and talking to each other while customers are standing around. And some I came across were not friendly and had sort of an attitude on their face. I think their customer service is improving just a little since the last time I been there. I also think this Carvel can be a little more cleaner too. I never tried their blimpie subs either because the look of the bread and meat to me didn't look good and look like it been siting for a very long time.. I never see anyone go in there and order a sub. read more

I am a frequent customer and love the fact the employees know my order. The store is clean, the staff is friendly and the owner is a sweetheart. read more

Carvel Ice cream is my all time favorite. I only wish there were more locations. Great place with classic Carvel taste. read more

Carvel - Ice Cream & Frozen Yogurt Near Me - Fort Lauderdale, Florida

I am not really a huge fan of ice cream cake, but my brother is, and it was his birthday, so I decided to get him Fudgie the Whale. I googled Carvel to get an idea of pricing and options and found I could place an order online, so I ordered a Fudgie the Whale with Happy Birthday Steve written on it in blue icing and set a pickup time for 4pm. I arrived at Carvel at four and mentioned that I had placed an order online. The owner asked when it had been placed and when I mentioned earlier that day he said that the system should not have let me do that and that he did not receive it as they don't do same day orders. Upon checking my email I saw that this order had never actually been confirmed by the store. Luckily the owner had a Fudgie on hand and was able to do the writing right then and there. I paid and was out in about ten minutes. He even threw in a free cup of extra crunchies. I am not sure if this is standard with a cake purchase or it had something to do with the confusion with the order. Had they not been able to accommodate my Fudgie request this review would probably be going much differently and I stuck with three stars for that reason. Carvel obviously has some kinks to work out in it's online ordering. Since my order wasn't very custom it was an easy fix, but had I been detailed with cake size and frosting colors and flavors I may not have ended up with what I wanted. The cake itself was delicious and my brother was happy so overall it was a success. I did notice a sign for BOGO sundaes on Wednesdays, I would love to give those a try and once I do perhaps I will go up to four stars. This locations also has a Blimpie subs inside. I love Blimpie subs and don't see them too often so I think I will have to pickup lunch here one day (maybe a Wednesday). read more

Carvel - Fudgie! - Ice Cream & Frozen Yogurt Near Me - Fort Lauderdale, Florida

Cute ice cream place and Blimpie so that's a plus! Lots of options and toppings for the perfect sundae. But not limited to sundaes. Plenty of parking for such a small building. Wednesday's are buy one get one free sundaes! Win. read more

We went in at 8:50 and wanted to order a sub and ice cream. They said they close at 9pm and didn't want to make anymore subs for the night. The store clearly closes at 10pm. The girl wanted to play on her phone and be left alone. We won't go back. read more

I love this Carvel! The owner is super nice and very accommodating! The store is always very clean and that's a must for me!! The people who work there are very helpful too, especially a girl named Tay. I'm rather particular about how I like my ice cream cake made, which would probably make most people want to scream!! However, Tay, just listened and smiled and my cake was perfect!!! Thanks Tay!!! I will always go to this location, even though a different Carvel is closer to my home. That's just how good they are. read more

I really wanted ice cream so my friend took me to this place. We walked in and stood up for 7 mins watching the employees on FaceTime and not even a hello or good evening or anything then when she was finished with her cell phone conversation she then spoke to her friend she had in the store and then said hi to us. I stood quiet and when she acknowledged me I asked her name Shian or something and then I walked out. I will not ever walk in this place again and I do not recommend it. They need to retrain their staff. read more

The family feast for $14.99 was amazing for our Friday Night Movie Party! Chocolate ice cream the best!! Thanks Carvel for doing this for the community... read more

My wife and I had an amazing experience yesterday having the banana split and we came back today for a blimpie sandwich OMG Can't decide if the banana split was better than the sandwich and to top it off the ladies that work there were so nice. Whom ever the owner is, be proud, great place read more

The staff, are very nice. The quality of the product is questionable. Bread was stale, condiments were wilted and brown. And to make matters worse my soda had 2 BUGS FLOATING INSIDE!!! Blimpie subs are Normally delicious but not at this carvel location. read more

Carvel - Yuck! I order a sub from the blimpie section in this carvel, I drink my entire soda only to find out that there bugs In the ice. DISGUSTING - Ice Cream & Frozen Yogurt Near Me - Fort Lauderdale, Florida

Let me start this off with I am OBSESSED with carvel cakes. However, this location gave me the worst taste in my mouth. My friend ordered first, the woman with the platinum blonde extremely short hair did not greet us, and when my friend was talking to her, she was talking away from us and would not look at us. We were standing in front of her, not to her left. Her attitude stunk something fierce the moment it was our turn to be served. I ALMOST didn't buy a cake because of her, but thankfully the cake is in the freezer and I didn't have to "bother her" but if what I wanted was behind the counter where she had to serve me, I would have walked right out. This woman was standing behind the counter, loudly complaining about having to serve people. If she was wearing a name tag, I would name her personally, because all of the other staff was extremely friendly. One woman, who was taking care of cleaning the store stopped what she was doing to get us bags for our ice creams and cake, since the blonde woman was too concerned with complaining to be bothered to give us a bag or even say "have a good evening" after paying. read more

The only reason they get two stars is because the employees are really nice other than that they need to get out of the ice cream business my boyfriend and I got sick for two days from their ice cream I'm not sure what was wrong with it but with that being the only thing we had eaten within the last few hours neither of us felt sick till after their ice cream read more

Second time we've gone and both times we've walked and and a worker is sitting in the dining area making out with her boyfriend. Unacceptable in a place of business. The other 2 employees appeared to have thought it was cute and funny as they giggled and laughed. read more

The person who scooped my ice cream came from the back. She did not wash her hands at one of the two available sinks. I saw at least one sink emblazoned with "employees wash your hands". I only noticed because she wasn't wearing gloves when she was trying not to dig her long green nails into the banana as she peeled it. She was trying to be careful but it was too late because she was not wearing gloves and she did not wash her hands. A few minutes after serving us she was on her cell phone. Cell phones in food prep areas used my foodhandlers is not sanitary. If she kept her conversation quiet I would not have noticed the phone but she was loud and indiscreet. I didn't finish my Sunday because I couldn't help but wonder if her hands were clean. I'm not sure why there was a very small trashcan (the type you might see in a bathroom) on top of the regular trashcan. I put my unfinished Sunday there on my way out. Owners, please please please train your employees to care about and exercise sanitary food handling. The employee was polite. Credit card reader should be available to the patron. I should not have to give my card to the cashier in 2018. This was my second attempt to enjoy this place. I will never return. I recommend the owner should be retrained by corporate and if this is a corporate owned restaurant it should be restaffed or retrained. read more