Otis is awesome. Went above and beyond to get me the right car, was helpful and friendly, sent me a…read morevideo of the car when I had to leave unexpectedly, made the buying process really easy, and is going the extra mile to get it nice before I pick it up. I see others have had similar experiences! Thanks for the nice car!

I called them asking a question about my car, the man proceeded to LAUGH at me over the phone and…read moregave absolutely zero helpful information and then hung up on me mid conversation. Absolutely appalling customer service I recommend going absolutely anywhere else. Women, if you'd like to be taken seriously regarding your car issues do NOT call Toyota of Danvers cause they'll laugh in your face!

Emailed 114 Auto Salvage on a Sunday to check into junking my vehicle with a blown engine. I was…read moreshocked to get a text message that same day, on a Sunday, letting me know they would gladly come out Monday to pick up the vehicle! Monday had a couple of hiccups, so the schedule didn't work, but first thing Tuesday they contacted me and the tow driver let me know exactly when he would arrive. Met with him, went through the paperwork, they took away the vehicle! Easiest transaction and very satisfied! THANKS! KJD, North Andover, MA

Esther is absolutely AMAZING!! She truly cares about the customer and assists in every way she can…read more She knows what to look when buying a vehicle and she does not steer you wrong! Very professional and truly a joy to work with. Esther went over many options when I was looking to buy a truck. She finds vehicles that fit what you are looking for and weeds out others that she knows are not good. Esther is willing to go above and beyond to help the customer. I had trouble getting my plates so I reached out to Esther and was able to take care of it and hand delivered my new plates!! Now that is service!!! I would highly recommend her to anyone looking to buy a care whether new or used. Esther makes the car buying experience very very pleasant! Will be using Esther when I buy another car and I will be referring anyone who wants to buy a car to her!! A++++

Dara was great. Very polite helpful and patient. My overall experience with Dara a North Shore…read moreMazda was great.

LIARS!!! Extremely misleading and unprofessional experience. Scammers!!! Just expect lies after…read morelies from these people. Casey E, the sales manager, made it a key selling point that the vehicle (a preowned Tesla) included Full Self-Driving, repeatedly emphasizing that it added $12,000 in value to the car. Based on that, I agreed to the deal and put down a down payment. After everything was signed, I found out the car does NOT include FSD - a major misrepresentation. Once this was confirmed, there was no effort to adjust the price to reflect the missing $12,000 feature. The value of the car clearly changed, but the price did not. When I raised the issue, they admitted the mistake (but still blamed the owner that sold them that car???) and offered no real solution other than canceling. No accountability and no attempt to make things right. All they offered was a free car detail to the loss of the $12,000 car value??!!!! Trying to get my money back has been just as frustrating. I spent the entire day trying to reach to the GM Xavier. When I finally did, he said he would check on my refund for the down payment and then left for the day without any update or follow-up!!!! So unprofessional as a GM. This was not just poor communication - it was a complete lack of transparency and accountability from start to finish. I would strongly suggest staying away from these scammers. They have no problem lying to make a deal but make you go through all these hoops to get your money back

This was my first time bringing my car for service to this dealership and I am so happy! My…read moreappointment was at 9 for an oil change and a couple of recalls that came out on my car. I made the appointment online and requested a rental for the day. I arrived at 8:30 and Kristin was more than helpful even though I was early. Because it was my first visit my oil change and tire rotation were free. And I sat in the waiting area for about 5 minutes and enterprise was there to pick me up and bring me to my rental. Simple I know, but I had a Hyundai previously and they gave me a hard time about a rental even if I paid out of pocket?? So they had me wait like 3 hours and 3 hours on your only day off is a lot of time lost. Really hate Hyundai village I brought it in for a coil misfire a part that cost $16 I had the diagnostic from a local gas station but they wanted to charge me $150 for their diagnostic and he said he would waive it and just charge me labor. They wanted to charge $500 for labor so I told them to pack up my car and he tried to charge my the $150 he said to waive. Hate them. Thanks Chevy for making my day easy!

If I could give this place zero stars I would. Bought a truck from these guys in 2021, and at…read more64,000 miles it is at transmission failure, it is a perfectly cared for truck, and there is no excuse for this kind of issue. Asked the manager if he has seen this before and his response was "I see all sorts of stuff". I don't know how to break it to him that that means these cars suck. Don't buy a Chevy and Don't buy it from this place unless you want endless headaches.

Went to Subaru in Danvers MA for my 1st oil change yesterday and got exceptional service and help…read morefrom Louisa! She was so nice and so very informative as I had many questions on my new Crosstrek after driving it for 4 months and she was able to help me with every one of them. She couldn't have been nicer! Subaru! Hold onto to this one, she's a def keeper!!! TY so much Louisa :-) Teresa

Had a simple reset of my TPMS turn into an attempt to close me on $4100 worth of unnecessary…read morerepairs, while missing the hole in my muffler. They wanted $85 to change a tail light lamp and it gets more abusive from there. $204 for a 'diagnostic', $247 or an oil system flush (right?), $1,000 for an AC line and gasket, $750 to change out a new belt in good condition. Lukily, I cancelled when I realized it was a ripoff trying to replace recent repairs and sell me an $85 bulb. The TPMS brain unit was replaced 15 months ago was not 'corroded', turns out, after getting a second opinion from an honest shop. IRA disabled the security system/key fob and auto starter during the 'diagnostic' and explained that the 'main module is corroded and failing, this is what happens'. 100% BS. I took my car to an independent repair shop on Boston Street in Salem an they reset my TPMS and key security/starter, changed the lamp in the tail light, oil change, inspected the serpentine belt and sent me on my way for $125.00. Caveat emptor

Went to IRA for the purchase if my slightly used pickup. I couldnt be happier. I was helped by Rob…read moreG. Guy was professional, non pressure, and my first experience with a car salesman that put the customer first. No pressure. He made sure the truck was ready and prepped properly for pickup. Offered to deliver it, and even came in on his day off to make sure I was happy with it and the sale was finalized without a hitch. ​Thier finance department came through with financing not only well within my budget but almost down to the cent as my credit union. I highly recommend looking Rob up if you are looking to purchase a vehicle.

first it's not Ira anymore. it's group 1 and has been purchased again…read more100% terrible service after 20 years at Ira i am very disappointed in service department wholesale upsell and over inflated prices along with lies. I don't trust them and won't be back. 0 stars