I have been buying ink for my 13 year old HP all in one printer for years from their Sugarhouse location and have never had any problems with their ink. In December, I printed tons of a single picture to send out with my Christmas letter. Again, no problem. Two or three months later, I tried to print out a color document for my son, and the red or magenta color would not print at all (everything was shades of blue, green, yellow, or black).
To make a long story short, I was invited to take my printer into the Midvale store and she swapped out my ink for newer ink, and ran it through the cleaning process multiple times. It didn't work. We swapped back to my ink, and then I took it to a professional printer repair place (who did deep head cleaning), and the color still was off. Both, Cartridge World and the printer repair place said that I should photocopy a small multi-colored color wheel as least once a month, so that ink doesn't dry inside the very tiny parts. I am lucky that our printer lasted 13 years, right! I don't think the ink was the problem, it was that it was left unused for so long, or maybe something in the machine glitched, so much so that the repair place couldn't fix it either.
The Midvale store employee took time with me on the phone and at the store to try to get my printer colors working again, for no extra charge for ink. I will go back and buy more ink when my new printer runs out of ink. She even told me to bring in my old ink cartridges to swap to buy any new ink. read more