We were in and out quickly, finding what we wanted. Staff member was knowledgeable and polite.read more

We have been customers of this wonderful, personalized, and caring store for many years. It's very…read morereassuring that we see several of the same salespeople/managers on each visit, who always remember us. Shalomar, especially, has assisted us since our first visit at least 8 years ago. We've found the quality of the various chairs and other items we've purchased to be excellent. Our recent purchases, 2 of the lift chairs, are very comfortable and assist us in our current health needs. We were very fortunate to find these special chairs in stock, as there is a usual 12 week or longer wait in other stores. Everyone who works there has given us excellent care, from shopping to delivery. Thank you, Shalomar, Kyle, Brett, & Ryan! Edit Your Feedback

Let me start by saying that in business, the most important things to me are customer service and…read morethe quality of goods/services provided. I commissioned a trophy to be made by these guys about two months ago and was told it would be ready in a couple of weeks. The design was essentially a trophy base with a mount to fit a glove. I was quoted $50 for a basic trophy, and about $75 for a more customized trophy for a "specialized mount for the glove." After a month, I hadn't heard from them yet, so I phoned in. They told me they hadn't even started on it yet, and had questions on some of the specifications. Doesn't necessarily make me feel like the most important customer. Customer service sin #1. They ask me to come in to make a few decisions about the trophy, so I head in. I give them more specs, and they say it should be ready in another 2 or 3 weeks. Great. Again, about a month goes by and I have to reach out because I haven't heard back from them yet. They say it's not done yet, but they will rush to get it done. When I go to pick it up, they charge me $145, almost double the $75 quote. Overpromise and underdeliver. Customer service sin #2. Overcharge by 2 times the quoted amount? Customer service sin #3. When I challenge the charged price the manager comes out and says "What, you don't want to pay for your trophy?" I explain to him my hesitation due to the cost discrepancy. Without even looking me in the eye, he just says "Fine, what do you wanna pay?" I tell him I'd pay $85, and he says "Fine," takes my payment, and walks away without saying thank you. Rudeness. Customer service sin #4. The trophy base looks great, but the specialized portion they "made" for the gauntlet is just a square block that the gauntlet doesn't even fit on. They wanted to charge me double for... this? Customer service sin #5. Respect yourself by going elsewhere, 'cause in my experience, they won't respect you here.

They went above and beyond and the engraving was perfect. 100 percent recommend. We came in needing…read morea watch engraved with a sensitive time frame and under extreme circumstances. They were so accommodating, kind and professional. I will never go to another place again for engraving.

They are very polite, helpful and quick at doing a fantastic job - always appreciate their service…read moreand professional attitude.

The woman at the front desk was extremely rude and unhelpful. She treated my girlfriend differently…read morebecause of her accent and made insulting comments about our intelligence to a coworker while we were standing right there. This behavior was unprofessional, disrespectful, and unacceptable. No one should be treated this way, especially for something as trivial as an accent.

Kait may not be manager, but she damn well deserves to be! She is phenomenal and genuinely cares…read moreand extends kindness throughout the entire process.

The worst experience ever !! Wait was way too long. They shouldn't have closed down the one in West…read moreJordan. And honestly I'm fine with a wait. It's the attitude they gave out. I needed a resume printed and they said they have too much work to help me to do it in the self serve. And just pointed at it the self serve ones. Which again it's fine it's the attitude behind it that makes this place actually suck..

I have used this location many times over the years with wonderful customer service and selection,…read moreafter today, I will never shop there again. The shelves were basically there on the customer service was terrible. They were too busy to answer any questions even though they were both just standing there and wouldn't assist in anyway. The girl at the coffee center was rude and snarky and stuck up.

As soon as I walked in the doors, I found myself thinking that this store must be going out of…read morebusiness. Everything looks-empty. Sure, there is inventory on the shelves, but the combination of stark white walls, poor lighting and lack of appealing design anywhere led me to that assumption. I glanced around a bit more, looking for signage to affirm my thoughts, and I found none. Nope, not going out of business, just a careless atmosphere. I was in and out rather quickly-all I needed was a ream of paper so my son could print out a homework assignment. I would typically browse a few minutes while shopping to see what else I might need. But I did not feel like I wanted to spend any more time than absolutely necessary here. Customer service was fine-it doesn't take much to ring up a purchase. But something about this store made me feel a little bummed out when I left.

This location is convenient for me in Jordan Landing and they are always so nice when I come in. I…read morecome here almost weekly to drop off my work COVID-testing kits. They don't pick up the drop-off box until 5:30PM so that's always been convenient for me. Whenever I enter the shop, someone always says hi and welcome. I did have to ship out a Gucci shirt using FedEx and I didn't have a box to ship it out in, they were accommodating and found a box for me. I was worried leaving that shirt there just out in the open on the desk behind the register, but they gained some trust giving me my receipt with a tracking number and ensuring delivery within 1-2 business days. The staff at this location is very helpful and nice. If you need a local FedEx print and ship place to go to, this is your place.

This hard-to-find FedEx Kinko's at Jordan Landing does quite a sturdy business considering it's the…read moreOreo filling between a Costa Vida and the umpteenth mom-and-pop nail shop in a 5-mile radius. They are a little slow, and a little sparse with the number of copiers and printers, but all told not a bad shop with good customer service and better-than-UPS prices. And, considering that the worst bathroom in California may be the one I came across one October morn in a San Mateo FedEx, the one here looks like Xanadu.