I came here to upgrade my husband's ring. The customer service was great. We dealt with Oona(spelling?) by phone and she was busy when I arrived so another employee helped out. They were nice, attentive and offered other items. My only complaint is I wish they did in store engraving. read more

!!!!!!!!!!!!PLEASE READ!!!!!!!!!!! They're prices may scream luxury but their customer service gives clearance rack. Was never even greeted with a hello and it looks like a pawnshop... If you're an actual Cartier buyer, do yourself a favor and fly to the LA store where they understand luxury and customer service. read more

My experience at the Cartier Hudson Yards boutique fell well below the standards expected of a luxury brand. My friend and I, both women, visited with the intention of purchasing an item but were never greeted, acknowledged, or offered assistance. Several employees were visibly occupied with their phones. Meanwhile, a man and woman who entered after us were promptly assisted while we continued to be overlooked. I subsequently contacted Cartier to file a formal complaint and was told a manager would follow up. A week has passed without any communication. The lack of professionalism, customer service, and accountability is unacceptable, particularly from a brand of Cartier's reputation. The selection here is not great either. read more

Oscar was amazing at helping us pick out our rings. Very patient and fun to be around. We had an appointment with someone else who just never showed up - which was strange. But it all worked out. read more

I had 2 seperate experiences at Cartier and this store was exteremely helpful with assisting me in having my Panthere Mini watch resized twice. I love that watch adjustments are done on-site and within 15-20 minutes. I have extremely small wrists and had 3 links taken out originally, then I returned today to have 1 more taken out, with a total of 4 links. I also learned a bit about how to properly take my watch off and on from the store associates. I always feel welcomed, greeted, and serviced appropiately. read more

We went to this location on March 31st 2026. I wanted to look at a love necklace and see if my wife had her heart set on this one or another love necklace. We were welcome by Niko and from the moment we walked in, he offered to help us around the store and immediately asked if we would like both of our love bracelets cleaned. He was very helpful and gave us some good suggestions on the necklace. My son and I ended up purchasing a different necklace based on feedback and help from Niko. My wife is super excited about the purchase and he made the experience 10 out of 10. I prefer the experience I had here compared to my last trip to New York where I was at the mansion on fifth Avenue. Although the service there was good, Niko was definitely outstanding. read more

Cartier - Accessories Near Me - New York, New York

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NYC - the Hudson Yards is not to be missed at all during summer and all seasons after especially Christmas !!! My daughter discovered it for us and it's been the best discovery this year so when we went to visit NYC for a couple days we had to visit ! Great views of the Hudson, modern buildings, excellent shops and restaurants and plenty of businesses!!! Lots to dooo and enjoy!!! Highly recommend !! read more

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Hudson is a large area and shopping plaza! 4 levels! More high end stores located here including Louis Vuitton which of course I had to visit. They didn't have the wallet I was looking for however the sales gentleman was very friendly and helpful, even looking up what locations had it. Hubs and I walked the entire mall including visiting Edge and the Vessel. Mall is very nice although the restrooms are HOT. read more

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Very high end and elegant mall in NY. I love coming here during the holidays. I've been to edge, the muji store, Uniqlo & magnolias here and def enjoy it. Even the walkways near here are nice and have beautiful views. The bathrooms at this mall are also always clean. Plan to come in the warmer months to visit inside the vessel read more

Cartier - Accessories Near Me - New York, New York

The Hudson Yards are beautiful during the holidays. The inside is beautifully decorated and the lights shine brightly throughout. Christmas music is played all over and you can feel the holiday vibes all around. There are plenty of shops and restaurants to choose from. The outside area has a few benches set up and the high line is conveniently located a ew steps away. read more

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Holiday decorations is sooooo Awesome for 2024 / 2025. I'm a local & was in Awe of this place. Even if ur not a Holiday person you'd be impressed as well. It made me feel young & all fuzzy inside. It's a nice place to shop & hang all year around but especially nice for the Holidays! Decorations r still up go met a friend & have a coffee & magnolia bakery treat. read more

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Hudson Yards is an enormous building that encompasses luxe stores (think Bulgari, Cartier, Dior, Fendi, Coach, Theory, Neuhaus, Aesop, Dunhill, Ladurée) to name a few, restaurants (imagine Eataly, Bond St, Greywind, Little Spain, Estiatorio Milos, Blue Bottle Coffee, Queensyard) offices and luxurious residential apartments with spectacular views. The Vessel, famous for its unusual architecture and infamous (2 suicides) holds pride of place in the front and can be walked to the top. Jazz is played in a restaurant on the second floor. I like to find a table outside where I can eat lunch and listen to the music. A lot of tourists come here but it is a question mark as to how much they spend at the fancy stores? MostThe Edge is also located here which has an observation deck where tickets are required and is a tourist attraction. read more

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Very high end stores with the less expensive ones lacking selections. The mall atmosphere is beautiful and 5 floors to peruse. The one place I really liked was the Bronx Brewery. The Vessel outside is a beautiful architectural design. Great restaurants near by and a Whole Foods across the way. read more

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Recently visited HY. It's beautiful and the store selection is really good. The food court experience was great with a variety of selection. read more

Cartier - Accessories Near Me - New York, New York

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The Shops at Hudson Yards is an indoor luxury shopping mall that has stores like Cartier and Dior. Even though the stores are not open, the main part of the mall is still open with security. Definitely check this place out for their seasonal decorations - we went there during the Christmas holidays, and their lighting was so great. Super conveniently located off the 7 and easily accessible. read more

Cartier - Accessories Near Me - New York, New York

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Staying close by at Marriot Courtyard it was an awesome addition to the area. Plenty of shopping and restaurants. All decked out got the holidays. High end to mid end shopping in a beautiful mall. Great indoor views of the Vessel and also is linked to the Highline. Truly a neat area to visit we enjoyed all of the options. read more

Cartier - Inside the mall - Accessories Near Me - New York, New York

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The guys with the accents are very lovely and helpful. 10/10 experience thank you so much

Hudson yards is a high end luxury shopping mall in the newly construction Hudson yards district. The 7 line stops here as the first/last stop and is a very deep station (very long escalators). The Vessel and the Edge attractions are here too. The outside area by the water provides a gentle sea breeze and breath of fresh air (as much as NYC is able to provide). Hudson yards puts on a bunch of free programming especially during the summer like movie nights, music concerts, product pop-ups, and I think I even saw pickleball courts. They also host cultural events like for Chinese New Year they had lion dancing inside in the atrium area. The mall has high end stores but also more affordable ones upstairs. The escalators are a bit of a mess to navigate. You can't really consecutively go up the floors without crossing to the other end of the mall to take another escalator which is quite annoying. There's also office buildings above the stores here. I do appreciate that they have bathrooms available and some tables and seats lined around the railing. Good place to rest a bit indoors to get out of the elements. read more

This is a wonderful mall that is modern with a lot of great high end shops. The architecture is modern and open with a feeling of open space and flow. I had a great experience visiting here and highly recommend it. read more

Welcome to the epitome of gentrification. Is this good for NY? Sure, of course, especially if you have the means. Social equality issues aside, we have been coming to this area for over a decade now and it has gone from being a remote part of town with limited transit options to a must-see destination when visiting the Big Apple. If you happen to be in the City during the holiday season, by all means, add Hudson Yards to your itinerary. There are 2 fairly convenient ways to get here via transit, a decent walk from Penn Station or take the 7 to Hudson Yards. Pretty decent stores here for shopping, enjoy the "Vessel" as public art, and if Altitude is your thing then visit "The Edge" for some amazing views of NY/NJ. It is also a stone's throw away from the Javitz Convention Center so very convenient for all those conference attendees. In summary, for better or worse, Hudson Yards is here to stay, so might as well enjoy it! read more

Cartier - Accessories Near Me - New York, New York

Hudson Yards is always a pleasure to visit with the aesthetically stunning decorated for the holidays. All the major high end designer stores are located here for great shopping. A lot of restaurants are located inside to choose from for any occasions, plus the Edge is located on top for great 360 degree views of the city. read more

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Thursdays, Vinyl Nights Events from 6-9PM at Hudson Yards, Bella Abzug Park are great. They run all summer & into the Fall/Winter season, weather permitting. Various DJs play Disco, House & Rock music & the park gets packed. It's open to the public & all have an enjoyable time listening to music, dancing & coming together as one peaceful dance community to the sounds of DJs such as Misbehaviour & Kervyn Mark, just to name a few. You'll definitely have a good time & work up a sweat. If you're hungry there are street vendors in the immediate area or at the different restaurants across the street at the Mall. Bathroom facilities are also located inside the Mall. Street parking is also available. You can also take a stroll along the park strip at the Yards & stop to view the 'Vessel' structure & take some photos. The next Vinyl Nights event will be on Thursday, October 24,2024, 6-9PM with DJ Kervyn Mark. Guaranteed, you'll have fun at this event! read more

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Kemiesha Colley provided an excellent experience - she was patient, welcoming, and very knowledgeable. I came in with a vague idea of the right watch for myself, but Kemiesha took the time to show me many options and sizings. I ended up purchasing an ideal timepiece that fit my wrist size and personal style much better than my original idea. Thank you Kemiesha for the perfect fitting! read more

I had a great experience at this Cartier location, I had reached out a months prior to my visit and spoken with Lauren, my husband made an appointment for the day of our anniversary, we were a few mins late due to our dinner running late, it was not a problem and they were very accommodating. We were helped within minutes of arrival, the experience overall was great and I walked out with a beautiful LOVE bracelet. read more

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Very warm atmosphere in this glitzy location, miles from the Mansion. Jason Torres was a delight to work with and helped with selecting a new watchband, explaining that the 3 month wait is due to the lack of materials and the band will be made in Spain or Singapore once the critters are caught and skinned. We did miss the barista of the Mansion, especially as it is holiday season, but not holding it against Jason! read more

No Employees!!! Was in the store for a little over 10 min and didn't see any salesperson and asked for help and but no help anywhere. This is not the first time. read more

I visited NYC for the first time in mid July and while in the area I wanted to see the Cartier watches in person. No appointment, I just walked in and talked lengthly with Julio. He is a pleasant, intelligent guy and I never felt any pressure to make a purchase. I'm sure he'll remember the blue Longines I was wearing. read more

The service was amazing here. We went for an event and everything was displayed beautifully. A really luxurious experience.

Nice addition to Hudson Yards area. And just across from my favorite hotel: Equinox. Nice, large space, helpful staff, great private room. In the new Neiman Marcus mall. Worth a visit. read more

Cartier - Cartier: private lounge - Accessories Near Me - New York, New York

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My husband and I went to Hudson Yards for a visit. While there we went to visit The Cartier store. Excellent SA experience for sure!!!! read more

Absolutely awful customer service in a tacky environment. The entire store is run very poorly and their staff are rude and unprofessional.

Came here to report a ring stolen after filing the appropriate police report. The sales rep took my proof of certification and police report and couldn't tell me the next steps to the process...her response was literally, "I don't know, corporate does that." My new purchase didn't come with the cleaning kit the 5th ave Cartier provided. Service was beyond mediocre. I highly recommend checking out the 5th ave location - Friendly and knowledgeable customer service and it's three floors! read more

The staff members are really stupid. I knew exactly what I want and said I want to buy, the concierge at the entrance said - can I book you an appointment another day for you to buy your anniversary ring? That's the customer service they provide at the Hudson yard location. The folks at Cartier Manson are much more sensible. read more

We went in today ready to purchase but the woman at the reception stated that we needed an appointment. It was 7:25pm and they close at 8pm. She was reluctant to place us on the standby queue list and only did after I pushed her to. When we came back to check if there was any availability before we left for our dinner reservation, there were three different associates standing around the front chitchatting with zero customers to take care of. She still told us that they were fully committed and had no availability. I understand that they may have had other appointments coming in, but the least they could've done, which is what the Fifth Avenue location has done for me on multiple occasions, is see us until the next appointment shows. Not sure if this was classism or racism, but just save yourself the trouble and go to the Cartier on Fifth. Much better service and always willing to try and accommodate. The receptionist was lovely there and not nearly as condescending. read more

Attitude from sales rep even though I had an appointment. Two young women came in while I was waiting, told the receptionist/greeter exactly what piece they wanted to look at, and were told they needed an appointment: they could browse but if they had a question or wanted to see something in a display case, they would need to make an appointment (and none were available right then). Interesting? business model in the middle of a pandemic, turn away a walk-in customer who was ready to buy??? Back to my sales person: unhelpful, critical, abrupt. Hoping the Fifth Avenue store is better than this snotty MALL jewelry shop. read more

I came with my fiancé to try on wedding rings and when the sales associate asked when our wedding was, she immediately rolled her eyes because the date was far away. I'm sorry - what if I needed it for different reasons. She didn't even ask anything else after that. I asked her to size my fiancé and she said don't worry we have a long time anyways and ended the appointment. I had also anticipated buying a love bracelet, but by her demeanor I lost that interest. There was no way I was going to purchase from her if she just scoffed at our requests. read more

Despite previous experiences I found myself here. I'm glad I came in because I met Leonor, who was absolutely amazing! She was so sweet and friendly and let me try on everything I wanted. She was super encouraging and let me take my time to think about my purchase. She wasn't pushy and did not make me feel rushed at all. She wrapped everything beautifully as well! Next time you're here, make sure to ask for Leonor! She's fantastic to work with! read more

Came here with my fiancé and she bought me a wedding ring. I had a great experience. Leanore was very helpful and greeted us right as we entered. She showed us a bunch of options and was very patient. Thanks for everything! read more

Cartier - Accessories Near Me - New York, New York

Be careful allowing them to clean your Cartier jewelry. They ruined the clasp on a bracelet that was less than a year old, then would not waive the fee for the repair! Charging a consistent customer $150 repair for a new $20k bracelet hardly seems like rational customer service. Would think a brand like Cartier stands behind the quality of their luxury pieces. read more

I worked with a SA named Violeta, when we arrived we were told to wait for someone to call us (even though it was empty of customers) and asked to walk around in the meantime. While we were walking around a SA randomly approached us when we came over to a counter. We kind of looked at her like "are you going to be the one helping us?" She was. While she was generally nice, she didn't give much information about the products we looked at, she didn't bother to look for a specific diamond bangle I was interested in seeing, saying "I don't think we have it, nope we don't have it" in one breath. And when I asked her about a tennis bracelet in a different case, she wouldn't leave her area to look and gave me a price that was $25,000 OVER the actual price ( I had to double check online when I got home). We ended up leaving with nothing, not going to spend thousands with someone who will hardly lift a finger. Will be going to a different location where hopefully I get an SA that puts effort into the sales/customer experience process. Someone below mentioned that it doesn't seem you could build a relationship with the SA's at this location and it's very true judging from my experience. read more