I have been an avid OUAC shopper. I have been to multiple locations in multiple states and always…read moreleft with some great clothes for my kiddos, felt good about the price paid, and would take my own children's clothes there for a small payment or donation (see end for more info about this part).
This location, however, is very different from the ones I have been to. I have been to this location more than 5 times.
1. Most of their clothes are very faded, pilled, stained, or stretched out.
2. In their very limited collection I have found very little diversity.
3. There is absolutely no short sleeve pajamas, like ever, and if you are looking for "Boys", good luck
4. When you bring in clothes, they are very "selective" with what they purchase, although it does not show in their inventory.
5. What upset me the most was when they denied all of my clothes (none dirty, weathered, or damaged), they told me to pick them up or they would be "disposed of"...
As stated, I have sold items at other locations and when some of my items were denied, OUAC employees would DONATE THEM, not DISPOSE of them. This company is supposed to be about sustainability and recycling children's clothes, but this location would take perfectly fine clothes and throw them in the trash, instead of donating them to CHKD or other kids in need.
There is a deep separation in the values of this OUAC and others I have been to. Their website and mission statement preach "sustainability" , but actions show that they have no problem disposing of clothes in unsustainable ways.
When I was notified that my giant bag of kids clothes would be thrown away, I quickly picked them up and brought them to CHKD. I believe this OUAC needs a reminder of the purpose of their stores.
All other locations I have seen employed mothers, large piles and bags of clothes to be donated, fair prices on good, quality clothes, and a sense of community, but here all of my expectations are not met.