Went in because my teeth have shifted over the years. Dr Carter and Dr Cooper were so nice and put me in clear aligners. Said it should take under a year because they add buttons to the teeth to help the aligners move the teeth. Not Invisalign because it is so expensive. I had a quote from another office that was much higher. I signed up for their Forever Aligned Club and received an additional $1000 off my aligners. So happy I went here. read more

I've had two experiences with this place. First, I had the real braces, good experience. I lost my retainers and a few years ago decided to go back for Invisalign. I went with him because he did Invisalign, but for cheaper. Costly mistake. I wore my retainer every night and my front tooth still shifted. Yes I forgot to bring my retainers on my honeymoon, but they shipped them to me via the aligners club a few days later. That's not the bad part- I didn't realize until after it was too late how freaking badly they spaced my teeth with these Invisalign retainers. So badly that every time I eat, food gets caught in my gums and I constantly have to floss. Painful and quite annoying. When I finally decided enough was enough, I called them back, after I had paid good money and only saw him ONE time in the beginning of the process. He also drilled in between my teeth and I get coffee stains all the time now that I have to get salt water power washed out. Apparently there are some explanations for this but it made my teeth look so bad. I wanted to cry after spending all this money I didn't have the nerve to say anything. They then forwarded me to the Forever Alignment or Retainers club. I finally got it checked out and the orthodontist there said that the food impaction and spaces they put in between my teeth (bottom especially) were so awful. Now I'm spending another couple thousand at the minimum to have my teeth lifted up and crowded back together. At least at this new place I get to see the orthodontist every ten weeks to finalize my prescription for my teeth. I don't believe they were open at the time and I wanted my teeth done for my big day, my wedding. Overall I've heard some pretty corrupt things about the guy in general and I unfortunately sent my sister in law here to get her teeth fixed up with his Invisalign program for the 'low' and woah they have messed her up as well. Her teeth don't even loook straight. Save time and money and pain and go straight to Forever Aligners office in Martinez, grovetown. It may be a bit more pricey but it's worth it. I'm having to pay double + more to undo the havoc they created in my mouth. read more

I have been with Dr. Carter for over 15 years and have never had any problems until today. I drove from my new home in Atlanta this morning for a retainer check and touch up (as we have still not fixed the overlap on my front tooth). I called and confirmed multiple times that there was no charge and Dr. Carter would honor it until my teeth were fix and we were happy with it. That was not the case when I arrived. I was told I had to pay, after reminding him I talked to many people at the office telling me I wouldn't have to pay a dime. He said it's because I have not been there in a year (I was never told this in the past) i also showed proof of an appointment text I received in 2016. They need to do better. I wouldn't have driven this far if this was the case. read more

I can't give this practice a worse rating and would strongly suggest considering alternatives, as they appear to be more focused on money than patients. Before my treatment, my wife and children all had teeth alignment done by Carter Orthodontics and were satisfied. However, my experience with Carter Orthodontics as a whole was mediocre, capped by an ugly final appointment. The practice did a reasonably good job of straightening my teeth, with the exception of a persistent small gap and slightly twisted upper incisor. At my next to last appointment in October 2019, the office wanted to declare my treatment completed, but I pointed out that there was still an issue with my upper teeth. One of the orthodontists, Dr. "Buddy" Donaldson, did some adjustments to my teeth and I was told to return in 8 to 10 weeks for a retainer check, wearing my retainer as much as possible. Any needed appliances would be prescribed at the retainer check because my teeth might move. The recheck appointment wound up scheduled for April 2020 but the office canceled it, presumably due to the Covid pandemic. It was rescheduled for July 2020. When I showed up, instead of getting a retainer check as expected, the orthodontic assistant insisted that my treatment was complete and that any services would be at additional cost. I thought she was mistaken and asked to see a doctor. Dr. Donaldson, who treated me at the October appointment, showed up and immediately assumed a defensive and aggressive attitude. He repeatedly told me that they had treated my teeth for a long time for free, insinuating that I was asking for additional free service. Among other things, he said "we've done all we can, there's nothing more we can do for you" - unless of course I paid. I pointed out that there was a contract with their practice to straighten my teeth and that I paid over $6200 for their services, meaning the treatments most certainly weren't free. The tone of the exchange with Dr. Donaldson was developing into an argument. Out of respect for other patients undergoing examinations in the same room I decided not to continue the discussion, which had simply become embarrassing. Even so, Dr. Donaldson made a number of unprofessional, confused and misleading claims, including saying that my signature on the "retainer contract" meant that treatments were complete. When I returned home I recovered the "contract" and it, with his signature on it, had a box checked that said I should return in 8-10 weeks for a retainer check. This was the appointment that I thought I was going to have. He also had one of the staff produce a payment schedule, which showed I agreed to make payments over 24 months, asserting that this meant my treatments were only to last 24 months and that I'd gotten off for free past that time. Insultingly, he thought I was stupid enough to believe a payment schedule is the same as a contract for treatments. It's good that I didn't pay my bill immediately, because according to him I'd only be entitled to 1 day to have my teeth aligned. This doctor would benefit from courses in patient relations, business management and perhaps ethics. Even if the practice were to relent and do what they said they would do, I'd decline because I really wouldn't want a dental procedure performed by someone with an attitude. Bottom line, I was given an appointment that I was instructed to make, took time off from work, and then was ambushed by being told that I was ineligible for treatment in front of other patients in the same room. Never did get that final retainer check. read more

Be careful. He seems to be quantity over quality. He either seemed not to care or notice that my wife had shallow roots (which he should have). Now we have to spend $5000 to have teeth pulled and a bridge made because he missed that and tighten them down way to much. read more