Never got past the scheduling to get an appointment. Two solid days of annoying piano music waiting for someone to pick up. I guess I should have picked up on the red flag up front when the recording said that belligerent language would not be tolerated. There must be a lot of angry people from the obscenely long wait. Update: I spoke to Whitney and she made it all better. I wish all schedulers were as nice and proficient as her. read more

It doesn't matter if you do imaging here, as they seem incapable of ever transferring requested records. This process will completely delay your medical treatment as they just will not send physicians requesting past imaging to compare. completely useless. I would give a zero star if able. read more

The employees need to learn how to read a clock or manage their time. I showed up at 12:10 p for a 12:30 p for something my appointment was as 1:00 p at 1:08 pm I was ready to leave. This whole system in Sierra Vista is horrible service. And it needs to be cleaned out read more

COVID.... funny thing about that. We should social distance and wear a mask BUT you get to SIT in a waiting room for over AN HOUR with others. I was told no appts are made but a gentleman walked in while I was waiting and the receptionist asked, "Sir, do you have an appt?"!!So are there appointments or aren't there? So lets all sit together in a SMALL waiting room as people continue to pile in and NOT be socially distanced. What a joke to sit and wait for this length of time for lab work. Not to mention, being an essential employee, I do NOT have the extra free time to sit around and wait. I do not recommend this place and will be letting my Doctor's office know they should send patients elsewhere to have labs done. read more

I went to Carter Imagine by referral from my doctor for a mammogram. My experience was a great one. The longest I had to wait was checking in. But it wasn't the staff person fault. It was the patient in front of my asking a million questions and talking. The man at the check in was friendly and professional. He checked me in and gave me a form to fill out. About 5 minutes later I was called to the desk on the side by a woman. She had me sign and initial a couple papers. And took my insurance info and referral paper. She was very friendly and professional (even though her computer malfunctioned while doing so). Less than 5 minutes after that I was called to the back to get my mammogram. The mammogram technician was awesome. She was gentle, reassuring, friendly and professional. I will be coming back. I only wish I could remember all 3 individuals names so I could name them and give each one a big thank you. read more

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I hate being negative but I'm so heartbroken by Carter Imaging Services. I am a first time mom and I went here for my very first ultrasound. The nurse didn't allow us to take one picture of my baby nor did she let me even hear the heartbeat. When I was all done, I wasn't offered those little pictures that every other pregnant woman receives. I am so disappointed. Maybe that's their policy, but I have many friends who are new moms or currently pregnant, and I'm the only one who went to Carter Imaging and the only one who didn't get to hear the heartbeat or get a picture to take home. The nurse told me it was just a gummy bear and nothing exciting to see yet. You shouldn't tell a first time momma that. We are just excited to be pregnant! I just want all moms that are needing an ultrasound to know what they are in for before coming here. Also, since I was clueless about what I was doing, I was also told by the hospital that they should have done my bloodwork there as well. The ladies there aren't too hospitable and won't go out of their way to be friendly and help a first- time patient. I live an hour away from Sierra Vista. I will drive two and a half hours more to Tucson if I have to, but I won't return to this place. read more

I would not recommend Carter Imaging Services. No one seems to be, or will admit to be, in charge of the technicians and they have their own special way of doing things. We showed up early for my wife's appointment and then waited ninety minutes past our appointment time because the person who had an appointment before us was late. The technician decided to do nothing during that time period. Now I need a CT and they don't answer the phone or call back. read more

I will not be returning to this facility. I had an appointment at carter imaging and was called ahead of time and made aware that with my insurance my total would be $163 if I paid the day of the appointment, which I did. 2 weeks later I get a bill from Santa Cruz radiology for an additional $102. When I called them they explained that was for reading my scans and what I paid the hospital was their "facility fee" $163 for 15 minutes of human interaction. And of course the receipt from Canyon Vista has no itemized description. The staff was very nice by not to the tune of that much. read more

I went to Carter Imaging using First Choice through the VA. I was told by the VA to bring in my last mammogram image, my First Choice Card and a list of the prescriptions I was on. I had all that with me. I arrived at 8:45 as I was told to do for an appointment at 9am. There was nobody at the front desk so I went to a window where there was someone to sign in. I was told to go to the desk where there was nobody. I waited about five minutes and was getting ready to call the phone at the desk from my cell phone. The person who was at the window then came over and checked me in. He told me to have a seat and then called me over. He verified my address and contact information, but never asked about insurance. I was then called by someone else and asked to follow her to see the person who would do my mammogram. I asked her about the insurance card and the image of my last mammogram. I was told to give it to the person who did my mammogram. I waited in the waiting room and was seen at 9:20 for a 9:00 appointment. She took the image of my last mammogram, but said the rest was to be turned in to the front desk. After I was done with the mammogram, I went back to the front desk and went through again how I was using First Choice for the appointment and was told to bring the card for First Choice to the appointment. She asked Hector and he told her I was all set. I again said I just got this card for First Choice and that was the insurance through the VA I was using. She said to sit down and wait for Hector. After about five minutes, I asked her again and as Hector was still busy, she made a copy of my card to give to Hector. read more