Dr. Carampatan's office was amazing! No long wait (in the waiting room nor visit room). Checked my…read moreson's shot records, found one had been missed and made sure it was taken care of. Nurses were polite and attentive. Dr.'s beside manner above reproach. I would definitely recommend.

My Primary Care, Othopedics and OBGYN are all top notch. Scheduling is very easy and I have not had…read moreto wait more than 10 minutes in waiting room and at most 10 minutes in exam room (while waiting in exam room vitals were taken and medical info reviewed during the wait. When I travel, I often have to hae prescription refilled away from home pharmacy and have not had any difficulties. I send request through email and get an answer withing a day (largely due to time zone differences, within hours if necessary.

Seriously? Never make appointments on time. Last visit I waited nearly 2 hrs. They (staff) kept…read moretelling " Be patient, Doctor is behind schedule." EVERY TIME? OVERBOOKING? I feel extremely UNDERVALUED when folks don't respect my time. Furthermore, records are difficult to receive and, again, a very flipent attitude when addressing time concerns. I was actually told " It would make things a lot easier if you were more patient". If you're willing to be their $$ and not truly concerned about your healthcare, this is what's offered.​

I am so happy to be a patient at New Era Family Practice. I am a certified old lady and Dr. Patel…read moreand his staff are a dream come true. They are all nice and very patient. Dr. Patel is wonderful. He not only takes all the time I need, he actually listens and acts on what I need. Then there is the added bonus of a testing lab right next door. The location is mid city and in a safe and convenient location. Also the Patient Portal isn't a sinkhole. It is excellent for making appointments and answering questions and concerns in a very timely manner. They put the Family part into practice.

Dr. Patel's office is a breath of fresh air. In 2013, my brother suffered a brain bleed that was…read moreinitially diagnosed as "that virus that's going around." Thankfully my brother was airlifted to Tucson & treated by the amazing neurology & ICU staff at UMC. Following that hospitalization, the neurologist was insistent that my brother be seen by a local doctor the following day & his health be monitored closely. Sadly, another family care practice nearby were rude, disrespectful & uncaring with my family. (Please see my lengthy review on Yelp for details.) Our parents encouraged us to see their provider, Dr. Patel, at New Era Family Practice. I wish we had taken their advice sooner. The entire staff at New Era is very helpful & caring. Unlike my previous family practice experience, New Era was willing to see me & my brother at the same time, as I was my brother's primary caregiver. They did all this without hassle & were very efficient with returning my brother's original blood pressure log, something the other clinic took. The scheduling is always easy. Front desk clerk Rosa is a model of efficiency, quickly processing payments & insurance matters. They have been willing to see me the same day for urgent issues, typically within the hour, or seeing me around my work schedule. Dr. Patel is very approachable & quite fun during appointments. He knows my family well & always asks about my brother, mom & dad at each visit. He works off a tablet, listens to my concerns & makes diagnoses in quick, but well informed fashion. If a prescription is needed, he will ask what pharmacy I want the Rx sent to & forward directly from his tablet. Due to the office efficiency, I can typically pick up any prescriptions immediately following my appointment at the local Walmart. I appreciate that Dr. Patel provides sound medical advice without being "preachy" or judgemental. He's been willing to complete letters to employers without hassle & in quick order. Hands down, THE best provider I've had in my 46 years on this planet. HIGHLY RECOMMEND.

The office staff is Amazing and really care about the patients. Appointments are easy to get. Dr…read more Thompson takes the time to listen and tries to address all the little things. Highly recommend this practice!

I have back and neck problems, rheumatoid arthritis in my hips, and fibromyalgia. He insisted on…read moretaking some of my much needed meds away. Not replacing them with something else, just cut them out completely. The main one I need, isn't addictive and is only taken when the pain is excruciating. He didn't care. He has no concept of people in chronic pain, and is very cold hearted. I left in tears, and found another doctor when I got home. I would NOT recommend him.

doris e. mccraney...dr. s. patel as a doctor is very caring person to all his patients, he took…read morecare of all my medical illments from a to z. i had alot wrong with me, he really truly cares for his patients. he will take the time to listen and understanding them (he is very human) 2 the fullest to give us the treatment that is needed at the time for us. always answers our questions!! and will look for the answer 4 us in a timely manor..he is/or was 2 me a god send!!!!!! i had 2 move 2 faraway from him....i miss him everyday and his staff!!!!!!!! i doris e. mccraney compare all doctors by dr s. patels standard!!!!!!!!! i live in virginia now, is not the same "o" no!!! miss s.v. az 85635 god bless dr. s patel & staff on wilcox dr. s.v. az love you guys always

Dr. Patel was my husbands primary care doctor for almost ten years. For most of that time he saw…read moreMs. Lintner, a nurse practitioner. Ms. Lintner retired in January then he started seeing Dr. Patel. The office staff has always been difficult, but lately it became unbearable. They never respond to messages left on the answering machine. The pharmacy never gets a response when a refill request is sent to the office. It doesn't matter whether it is faxed in or called in. We managed to deal with it until D. Patel started giving my husband dangerous advise, then we got him a new primary care doctor.

The only reason why this office is getting even a "good" rating is because my health care provider…read moreGarrick Haymore is an EXCELLENT NP. He spends time with you to get to know you, is very good at explaining things and has a very nice and professional manner. He orders all the right tests and I feel in very good hands with him. But if it wasn't for him I would QUIT this office. The lady (from Bolivia) who greets you at the door to take your temperature is very nice, too. I saw her interact sweetly with the little kids and have patience with an crotchety old lady who came in after me. The office staff leaves much to be desired, however. I got a non-emergency text number from the nurse and when I leave messages I NEVER hear back. I don't leave a lot of messages. I'm not bugging anybody. I just think every message deserves to be acknowledged at the very least. Not ignored. I'm having difficulty with a blood sugar testing device and I'm glad my life is not dependent on it because it would be a big problem if I needed to hear back. Also the front office could exercise a little common courtesy. Because I never hear back I went in recently to address the blood sugar testing device issue, was told to have a seat and wait, I would be called shortly. After nearly a half hour of watching people go in and out I decided to leave. As I went by I saw the front office person and told her I was leaving because they were too busy. She said are you sure and I said yes. Then she revealed that the nurses weren't even in until a half hour later! She could have told me this up front to give me a choice to wait or not. Between the Black Hole for messages and the inconsiderate front office it's lucky they have Garrick or I would be gone. I hope this office gets this fixed!

I made an appointment because of blackouts I was experiencing. The female NP told me sometimes our…read morebody just needs to take a break...

Been seeing Dr Serfino for many years. He is thorough, kind, and spends time explaining his…read moreevaluation. We have relied on him for many years in good health and when we were ill. I also think highly of his staff who assist him in running the office. All in all, we have been very pleased with Dr Serfino and his office for many years.

UNBELIEVEABLE! Dont even think about using this DR OFFICE!…read more Robin is a huge waste.. This office needs front office help - BAD! They have forgotten that they are there for HEALTHCARE, not business profit! While moving from one carrier to another during open season, our old insurance expired on the 9th. Today, the 11th, my son needed to be seen for flu symptoms. Good ol'e Robin tells him no.. They dont take private pay, and since we dont have our new cards we are considered to be dirt bags who wont pay our bill.. Steer clear of this office until they find someone else who actually CARES about their patients! SIMPLY DISGUSTING!

Dr Patterson is an amazing kind woman. She is attentive and listens. The office staff are…read moreprofessional and provide great customer service.

Dr. Patterson is amazing every time I go to the clinic for an appointment. I've seen her for exams…read moreand aesthetics- no issues with either. This physician stays on top of the latest trends and she is kind and caring. A key detail here is that Dr. Patterson will take more than enough time to make sure you're happy, comfortable and your procedure is done without rushing!!!! I've gone to other physicians for aesthetics and the doctor rushed and I didn't leave with the results I was promised- this is NOT the case with Dr. Patterson- I love her! The staff is friendly and prepared to assist with everything and billing is flawless. The office is clean, service is top notch, and I highly recommend her!