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Leonardo Serfino, MD

3.9 (7 reviews)
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3 years ago

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8 years ago

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10 years ago

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10 years ago

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8 years ago

This has been the best doctor I have ever seen in Sierra Vista. Everyone was kind and respectful.

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10 years ago

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17 years ago

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New Era Family Practice

New Era Family Practice

5.0(2 reviews)
1.7 mi

I am so happy to be a patient at New Era Family Practice. I am a certified old lady and Dr. Patel…read moreand his staff are a dream come true. They are all nice and very patient. Dr. Patel is wonderful. He not only takes all the time I need, he actually listens and acts on what I need. Then there is the added bonus of a testing lab right next door. The location is mid city and in a safe and convenient location. Also the Patient Portal isn't a sinkhole. It is excellent for making appointments and answering questions and concerns in a very timely manner. They put the Family part into practice.

Dr. Patel's office is a breath of fresh air. In 2013, my brother suffered a brain bleed that was…read moreinitially diagnosed as "that virus that's going around." Thankfully my brother was airlifted to Tucson & treated by the amazing neurology & ICU staff at UMC. Following that hospitalization, the neurologist was insistent that my brother be seen by a local doctor the following day & his health be monitored closely. Sadly, another family care practice nearby were rude, disrespectful & uncaring with my family. (Please see my lengthy review on Yelp for details.) Our parents encouraged us to see their provider, Dr. Patel, at New Era Family Practice. I wish we had taken their advice sooner. The entire staff at New Era is very helpful & caring. Unlike my previous family practice experience, New Era was willing to see me & my brother at the same time, as I was my brother's primary caregiver. They did all this without hassle & were very efficient with returning my brother's original blood pressure log, something the other clinic took. The scheduling is always easy. Front desk clerk Rosa is a model of efficiency, quickly processing payments & insurance matters. They have been willing to see me the same day for urgent issues, typically within the hour, or seeing me around my work schedule. Dr. Patel is very approachable & quite fun during appointments. He knows my family well & always asks about my brother, mom & dad at each visit. He works off a tablet, listens to my concerns & makes diagnoses in quick, but well informed fashion. If a prescription is needed, he will ask what pharmacy I want the Rx sent to & forward directly from his tablet. Due to the office efficiency, I can typically pick up any prescriptions immediately following my appointment at the local Walmart. I appreciate that Dr. Patel provides sound medical advice without being "preachy" or judgemental. He's been willing to complete letters to employers without hassle & in quick order. Hands down, THE best provider I've had in my 46 years on this planet. HIGHLY RECOMMEND.

Family Health Center of Sierra Vista

Family Health Center of Sierra Vista

2.4(14 reviews)
1.7 mi

If I could give a 0 rating Dr. Haymore and staff would receive a 0…read more needed insulin supplies, requested 14 days ago. Still waiting for the office to send prescription for supplies. Supply company has sent 10 requests; I have followed up numerous times and still no order has been approved per supply company. Talking to office staff is difficult at best and this office has no personal skills as they prefer to only Text message. SMH Ridiculous!

Family Health Center lacks severely with their front desk and billing department. Unorganized…read more Unprofessional. Disrespectful and bad mannered. Despite whatever situation each patient has there, the way I was just treated by MELANIE in the billing department was appalling. Melanie needs to learn how to properly address people. She verbally attacked me and belittled me, but not only in front of my sick child who was standing there but in front of everyone at the doctor's office. She was extremely aggressive towards me for NO REASON. There is no reason to ever behave or act the way you did towards me. I was politely asking a question to the woman at the front desk where I was paying my copay for todays visit and when she could not provide the information I was inquiring of, Melanie from Billing, came out of her office and immediately started attacking me. It was very unprofessional. For future encounters, Melanie should probably pull people into her office when talking about matters such as these. And another thing, if I had any ill intentions, don't you think I would not return to Family Health Center? OR let alone bring up the matter and then ask the front desk about my other child's file there? Shame on YOU for how you treated me as a person today. Shame on YOU for the amount of disrespect you showed today. Shame on YOU for lacking professionalism. And Shame on YOU for letting your anger get the best of you, Melanie. Family Health Center, you can do better with the staffing at the front desk department and billing department. However, Dr. LeSueur, we will miss you and all the nurses who were always so kind to us and our children. But due to this matter that took place, we will not be returning after today's episode by the staffing there. Extremely unfortunate.

Patel Parag,  MD

Patel Parag, MD

2.3(3 reviews)
1.7 mi

He's been a doctor for too long for the mistakes he makes. Orders have to be redone at least(!) 3…read moretimes. Misses things on MRIs that did permanent damage, unreal. Too many ppl on phones. -try to call OF he isn't there, they don't tell you, you sit on hold over 30 min!!! We went there and no calls answered, she was on a personal call!!! Switching PCP as I write this.

Dr. Patel's office is a breath of fresh air. In 2013, my brother suffered a brain bleed that was…read moreinitially diagnosed as "that virus that's going around." Thankfully my brother was airlifted to Tucson & treated by the amazing neurology & ICU staff at UMC. Following that hospitalization, the neurologist was insistent that my brother be seen by a local doctor the following day & his health be monitored closely. Sadly, another family care practice nearby were rude, disrespectful & uncaring with my family. (Please see my lengthy review on Yelp for details.) Our parents encouraged us to see their provider, Dr. Patel, at New Era Family Practice. I wish we had taken their advice sooner. The entire staff at New Era is very helpful & caring. Unlike my previous family practice experience, New Era was willing to see me & my brother at the same time, as I was my brother's primary caregiver. They did all this without hassle & were very efficient with returning my brother's original blood pressure log, something the other clinic took. The scheduling is always easy. Front desk clerk Rosa is a model of efficiency, quickly processing payments & insurance matters. They have been willing to see me the same day for urgent issues, typically within the hour, or seeing me around my work schedule. Dr. Patel is very approachable & quite fun during appointments. He knows my family well & always asks about my brother, mom & dad at each visit. He works off a tablet, listens to my concerns & makes diagnoses in quick, but well informed fashion. If a prescription is needed, he will ask what pharmacy I want the Rx sent to & forward directly from his tablet. Due to the office efficiency, I can typically pick up any prescriptions immediately following my appointment at the local Walmart. I appreciate that Dr. Patel provides sound medical advice without being "preachy" or judgemental. He's been willing to complete letters to employers without hassle & in quick order. Hands down, THE best provider I've had in my 46 years on this planet. HIGHLY RECOMMEND.

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Sonora Family Care

Sonora Family Care

2.0(4 reviews)
1.3 mi

Kirsten Wister is the worst "medical professional" I have encountered... I don't typically write…read morenegative reviews but this woman is a dishonor to the profession and harmful. I have had hypothyroidism for 40+ years so I know my symptoms, etc very well. That was the only thing I saw this woman for (I have a hard time calling her a "medical professional" of any kind). She made an error in the prescription for my medication that could have had very serious effects, perhaps even lethal. The dosage she prescribed was more than 10x the correct dosage. I didn't t notice the error until I got home from the pharmacy. I called her office and complained and was told I was wrong. But when I asked the pharmacy if I could see the prescription they received, there it was... 10x the correct dosage. When I requested my medical records to take to another physician, the office refused to provide them to me, which I believe is illegal. But I didn't pursue it. Since then, I have heard reports from other people who have also had harrowing experiences with this person who claims to be a medical professional. I switched to Dr. Jeffrey Wilde and it's like night and day re: the level of professionalism from the medical staff and front office. Please steer clear of this unethical practice.

I complained for a year of pains on my side and was told I was constipated. I was on no medication…read moreat the time. I went to Colorado to help my mom with her broken hip.Just as I was to fly home I was rushed to the e.r and a tumor was found inside me. Rushed into surgery.Luckily it was not cancer. I spent another month healing before the doctor would release me to fly home. She is horrible about following through with referrals. I waited 2 years and never received referral for carpal tunnel in my wrists,before I found another doctor. Her medical degree should be taken away. Be careful she changes records. I had to put at least 1 star on this to post it

Leonardo Serfino, MD - internalmed - Updated May 2026

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