I am so happy to be a patient at New Era Family Practice. I am a certified old lady and Dr. Patel…read moreand his staff are a dream come true. They are all nice and very patient. Dr. Patel is wonderful. He not only takes all the time I need, he actually listens and acts on what I need. Then there is the added bonus of a testing lab right next door. The location is mid city and in a safe and convenient location. Also the Patient Portal isn't a sinkhole. It is excellent for making appointments and answering questions and concerns in a very timely manner. They put the Family part into practice.

Dr. Patel's office is a breath of fresh air. In 2013, my brother suffered a brain bleed that was…read moreinitially diagnosed as "that virus that's going around." Thankfully my brother was airlifted to Tucson & treated by the amazing neurology & ICU staff at UMC. Following that hospitalization, the neurologist was insistent that my brother be seen by a local doctor the following day & his health be monitored closely. Sadly, another family care practice nearby were rude, disrespectful & uncaring with my family. (Please see my lengthy review on Yelp for details.) Our parents encouraged us to see their provider, Dr. Patel, at New Era Family Practice. I wish we had taken their advice sooner. The entire staff at New Era is very helpful & caring. Unlike my previous family practice experience, New Era was willing to see me & my brother at the same time, as I was my brother's primary caregiver. They did all this without hassle & were very efficient with returning my brother's original blood pressure log, something the other clinic took. The scheduling is always easy. Front desk clerk Rosa is a model of efficiency, quickly processing payments & insurance matters. They have been willing to see me the same day for urgent issues, typically within the hour, or seeing me around my work schedule. Dr. Patel is very approachable & quite fun during appointments. He knows my family well & always asks about my brother, mom & dad at each visit. He works off a tablet, listens to my concerns & makes diagnoses in quick, but well informed fashion. If a prescription is needed, he will ask what pharmacy I want the Rx sent to & forward directly from his tablet. Due to the office efficiency, I can typically pick up any prescriptions immediately following my appointment at the local Walmart. I appreciate that Dr. Patel provides sound medical advice without being "preachy" or judgemental. He's been willing to complete letters to employers without hassle & in quick order. Hands down, THE best provider I've had in my 46 years on this planet. HIGHLY RECOMMEND.

Dr Santsaran Patel is a wonderful person as well as a caring and intelligent doctor. As an…read moreInternist he has a higher level of training and expertise. My husband and myself have always found him to be forthright, with attention to detail and up-to-date with the latest medical information. His patients, with few exception, love him and trust him as do we. He has more than enough patients and his staff works very hard. We have been with his practice for over two decades and travel many miles to keep him as our doctor, he's that good!

doris e. mccraney...dr. s. patel as a doctor is very caring person to all his patients, he took…read morecare of all my medical illments from a to z. i had alot wrong with me, he really truly cares for his patients. he will take the time to listen and understanding them (he is very human) 2 the fullest to give us the treatment that is needed at the time for us. always answers our questions!! and will look for the answer 4 us in a timely manor..he is/or was 2 me a god send!!!!!! i had 2 move 2 faraway from him....i miss him everyday and his staff!!!!!!!! i doris e. mccraney compare all doctors by dr s. patels standard!!!!!!!!! i live in virginia now, is not the same "o" no!!! miss s.v. az 85635 god bless dr. s patel & staff on wilcox dr. s.v. az love you guys always

The office staff is Amazing and really care about the patients. Appointments are easy to get. Dr…read more Thompson takes the time to listen and tries to address all the little things. Highly recommend this practice!

I have back and neck problems, rheumatoid arthritis in my hips, and fibromyalgia. He insisted on…read moretaking some of my much needed meds away. Not replacing them with something else, just cut them out completely. The main one I need, isn't addictive and is only taken when the pain is excruciating. He didn't care. He has no concept of people in chronic pain, and is very cold hearted. I left in tears, and found another doctor when I got home. I would NOT recommend him.

I cannot say enough about the attention to detail, communication style, and expertise of Dr. David…read moreB. Stewart. My mom is older and recently had to have a colon resection. During this very stressful time, Dr. Stewart took the time to explain every step of the process in great detail, which immediately reduced our family's stress (as well as the patient's). I'm the past few years, we've dealt with a dozen doctors on various issues. We've never met a doctor like Dr. Stewart. He called us personally with test results as soon as they came in and even gave us his personal cell # post-surgery. In addition to his expertise in Colorectal Surgery, he is personable, genuine, and cares about each of his patients. I highly recommend Dr. Stewart and his capable, responsive staff.

I saw Dr. Sigoloff, and what a difference from Dr. Archana Bansal. All Bansal cares about is MONEY…read more She wants to get patients in as often as possible so she can charge the insurance and patients. That was not the case with Carnett Clinic and Dr. Sigoloff. He listened and got to know me a little and asked a lot of questions. He then gave me some homework on the importance of a person's diet. He answered my questions and I feel good about my appointment.

I saw Dr Sigoloff as he was recommended by a family member for a second opinion and I was very…read moreimpressed with him and the quality of his advice. He also was able to see me on short notice. I felt very comfortable with him and so I decided to write this review. I am now considering making him my new PCP even though I do really like my current PCP so it's something I'll be thinking hard about but I do highly recommend Dr Sigoloff as he also has training beyond a regular family doctor being a DO too. He was supportive of my decision to incorporate additional treatments for my lung cancer in addition to chemo and immunotherapy. He does a lot of research on many different types of treatments which tells me he is in search of all things that have proven research and benefits and looks to find truth wherever it may be found.

Doctor Herrod saved my mother's life. IMHO, he's one of the best doctors in our nation…read more The only reason that he's not my doctor is that his receptionist informed me that he refuses to see patients in pain management. The funny thing is, she turned away my daughter who was new to the area because she *suspected* that she wanted pain management. (My daughter has a ruptured disc in her lower back and did need a referral to a surgeon, but she was really just looking for a GP to take care of the day-to-day stuff. You know. The occasional sinus infection. Keeping an eye on cholesterol, dietary advice, running tests for any weird stuff that pops up. Normal GP things.) If that weren't the case, there'd be no other doctor for me. Breaks my heart that I can't have a great GP for hormonal issues because I also broke my back as a child. My broken back is fixed. I have a doctor who treats my pain, so that's not an issue that the GP has to deal with. Hardly seems fair.

Dr. Herrod and his friendly staff always treat me as if I am the most important patient they have.read more

The only reason why this office is getting even a "good" rating is because my health care provider…read moreGarrick Haymore is an EXCELLENT NP. He spends time with you to get to know you, is very good at explaining things and has a very nice and professional manner. He orders all the right tests and I feel in very good hands with him. But if it wasn't for him I would QUIT this office. The lady (from Bolivia) who greets you at the door to take your temperature is very nice, too. I saw her interact sweetly with the little kids and have patience with an crotchety old lady who came in after me. The office staff leaves much to be desired, however. I got a non-emergency text number from the nurse and when I leave messages I NEVER hear back. I don't leave a lot of messages. I'm not bugging anybody. I just think every message deserves to be acknowledged at the very least. Not ignored. I'm having difficulty with a blood sugar testing device and I'm glad my life is not dependent on it because it would be a big problem if I needed to hear back. Also the front office could exercise a little common courtesy. Because I never hear back I went in recently to address the blood sugar testing device issue, was told to have a seat and wait, I would be called shortly. After nearly a half hour of watching people go in and out I decided to leave. As I went by I saw the front office person and told her I was leaving because they were too busy. She said are you sure and I said yes. Then she revealed that the nurses weren't even in until a half hour later! She could have told me this up front to give me a choice to wait or not. Between the Black Hole for messages and the inconsiderate front office it's lucky they have Garrick or I would be gone. I hope this office gets this fixed!

I made an appointment because of blackouts I was experiencing. The female NP told me sometimes our…read morebody just needs to take a break...

My husband went to see Dr. Patel, and the office was empty except for us. He handed us the…read morereferrals we asked for, checked my husbands ankle, then said Okay you have to go now. The ladies have not had lunch yet and we are going to close. It was 2:00. This was our first appointment and we never went back. My husband is 78 years old and in failing health, we were looking for a thorough, caring doctor, rather than a nurses assistant. I DON'T Recommend this doctor!!

He's been a doctor for too long for the mistakes he makes. Orders have to be redone at least(!) 3…read moretimes. Misses things on MRIs that did permanent damage, unreal. Too many ppl on phones. -try to call OF he isn't there, they don't tell you, you sit on hold over 30 min!!! We went there and no calls answered, she was on a personal call!!! Switching PCP as I write this.

My Primary Care, Othopedics and OBGYN are all top notch. Scheduling is very easy and I have not had…read moreto wait more than 10 minutes in waiting room and at most 10 minutes in exam room (while waiting in exam room vitals were taken and medical info reviewed during the wait. When I travel, I often have to hae prescription refilled away from home pharmacy and have not had any difficulties. I send request through email and get an answer withing a day (largely due to time zone differences, within hours if necessary.

Seriously? Never make appointments on time. Last visit I waited nearly 2 hrs. They (staff) kept…read moretelling " Be patient, Doctor is behind schedule." EVERY TIME? OVERBOOKING? I feel extremely UNDERVALUED when folks don't respect my time. Furthermore, records are difficult to receive and, again, a very flipent attitude when addressing time concerns. I was actually told " It would make things a lot easier if you were more patient". If you're willing to be their $$ and not truly concerned about your healthcare, this is what's offered.​

Been seeing Dr Serfino for many years. He is thorough, kind, and spends time explaining his…read moreevaluation. We have relied on him for many years in good health and when we were ill. I also think highly of his staff who assist him in running the office. All in all, we have been very pleased with Dr Serfino and his office for many years.

UNBELIEVEABLE! Dont even think about using this DR OFFICE!…read more Robin is a huge waste.. This office needs front office help - BAD! They have forgotten that they are there for HEALTHCARE, not business profit! While moving from one carrier to another during open season, our old insurance expired on the 9th. Today, the 11th, my son needed to be seen for flu symptoms. Good ol'e Robin tells him no.. They dont take private pay, and since we dont have our new cards we are considered to be dirt bags who wont pay our bill.. Steer clear of this office until they find someone else who actually CARES about their patients! SIMPLY DISGUSTING!