Very professional and caring. Heather took care of my cat when I had to leave for sometime and she…read morewas very professional and did excellent job. She played with my cat, cleaned litter, fed my cat and refill water. I will hire her again. Excellent, Thank you Heather.

Bernie loves going to Puppy Play as we call it!! He got a bath, nails grinded and had a Play Pal…read morewhere he didn't quite feel like playing, so it was Cuddle Time, his fave!!

Our dog loves it there and the staff is amazing. If I was rich I would let her go every day just to…read moreplay for a while

We adopted an un-trained 4 year old Olde English Bulldogge... a stubborn breed to say the least…read more.. and he liked to hump all new people... (funny but not funny) and was dog reactive to boot!! So we started looking into trainers... Thankfully I came across Upstate Canine Academy. After a very professional consult over the phone, we felt assured that this was the right place to bring our dog. We left him at the Academy for a 3 week board and train. Missed him like crazy. He came home understanding commands, don't get me wrong, it wasn't night and day, there was still a LOT of work to be done, but the work was really for us to continue the behavior instilled by the Academy trainers. We were given clear tools to work with him when they handed over the reigns. The incredible part about this facility is that they offer support for the lifetime of the dog after the board and train. (That is how assured they are of their program). Our dog has improved a lot since his initial training, and it is nice to walk him on a leash without his going ballistic when we pass by another dog... and a relief that he no longer humps our human guests when they visit our home! The staff at Upstate Academy are great. They are all dog lovers with an exceptional understanding of dog behavior. The place is clean, and you can be assured that your dog will be safe and happy while he is in training. This is a worthwhile investment.

Beware of this daycare! We have been bringing our dog here fir the past 5 1/2 years no less than 3…read moredays/week on average. She was recently out for a month with a serious gastrointestinal infection as well as an infection on her foot which resulted in two of her toes being removed. After reaching out to have Amber return to daycare with a veterinary clearance, we received the following e-mail: Hi, We hope you guys had a wonderful weekend. We miss Amber as well and are happy to hear that her vet doesn't have any concerns. That being said, daycare can be extremely active, and messy as well during play (when pools are out, mud, etc), and we would never want Amber to get further hurt or sick in a vulnerable state. Due to her extreme and sudden onset of medical issues, we feel as a team that we can no longer provide the level of specific care Amber needs at this time. As much as we would love to continue seeing her, we feel that it would not be the best decision for her medically. I appreciate your understanding, I apologize for the inconvenience, and wish you all the best. WTF??? Is upper management now veterinarians too? Who are you to override a veterinary clearance? We thought that is why you have EVERYONE sign a waiver which releases you from liability. What we see here is ageism plain & simple - you do not want to attend to a senior dog who can walk, run & play because you have no staff and cannot be bothered oh, by the way, this is after we, as loyal clients did not sue you after our dog was severely attacked at daycare by a bully dog who had only just joined. Yes, we are loyal clients, we came back, we recommended you to others, you used our dog as a test dog for meets & greets with potential new clients! We have never been in arrears for payment, oh wait, we actually paid in advance! This is NOT how you treat clients! We will be taking our loyalty, money & sweet girl elsewhere, this is all on you, you should be ashamed as there is no reason why she cannot come back, but after the way you just treated us, never again at UCA.

Reliable, friendly, cool, honest. Lundy is awesome with our cat and equally awesome with humans. We…read moreare so happy to have found Top Cat...which, it turns out, also does dogs.

Lundy is incredible! I have never felt more comfortable and at ease when away from my animals…read more Lundy checked in regularly and sent pictures throughout our whole vacation. The dogs were almost sad to see us return!

This is one of the best run, caring and compassionate businesses in the Capital District. Pet Spas…read morewas the only place that I would take my dog to for services. I took my maltese here for boarding and grooming for almost 16 years (my dog just passed). In this time the cost for a grooming only went up three dollars and some change! I was always happy with his cut and reasonable time it took for him to be groomed. Amy used to groom him, she was the best. My dog always came out with a big smile on his face. The staff are ALL beyond kind and considerate towards my dog and I. I boarded him at least once or twice a year (for 10 days) in the suites with the webcams. You must book early for these on holidays. I loved checking in on him and watching him play in the doggie day care (while I missed him on vacation). The staff are attentive to any medications and/or dietary needs, and will call you if there are any major problems while boarded. This business is so great that there is a strong following of people who keep it really busy, so plan ahead for a grooming and boarding. It will be worth it. I totally recommend Pet Spas and Suites. They are so personable and caring. This isn't run like a corporate pet store where you never see the same people again the next time you come in, the crates are half the size at the corporate chain pet store. I went once and they were rude. I had a friend whom the corp. chain didn't take notes on her dog who had a hip problem (nor did they listen to the owners) and the dog ended up getting hurt- requiring surgery- costing thousands of dollars and pain and suffering to her dog. That would never happen at Pet Spa. It will be sometime before I get another pup but I know where I'll be taking him/her when I do. I will miss the Pet Spa & Suites family until then. Thank you for all the love you gave my dog Caesar and the beautiful things you did to honor his life after he passed. They meant the world to me.

Very kind people, but they will NEVER cut my doodle again. They did not follow any instructions I…read moregave them and his cut is completely uneven even around his anal area they buzzed him on one side with it not being uniform to the other. The groomer did not even greet me when I came or when I arrived to pick him up. I'm very disappointed honestly.

Ruby is our fourth rescue and the animal love of our lives. Part Red Boned Coon Hound part Mastiff…read moreshe is a big girl with a bigger personality. By 2 years old Ruby had gotten her canine good citizen certificate and participated in various training/socialization programs. She is obedient, loving with all humans, especially kids and enjoys most dogs. Every so often certain dogs seem to flip her switch. On those occasions this big girl looks aggressive. Never has she hurt or touched another dog, but the barking and snarling concerned us enough to seek out a behaviorist. We found Sarah Todd through an internet search and respected her bio of credentials and experience. Speaking with Sarah on the phone prior to engaging her only confirmed that we had found a consummate professional. Sarah drove over an hour to consult with us. She allowed us to demonstrate Ruby's behavior in the environment and situations we encounter daily. Sarah spent our consultation time really listening to our concerns, giving us some important foundational information that we needed for a basic understanding of reactive behavior and excellent suggestions for activities, reinforcement and responses to modify Ruby's behavior. The harness she recommended has been a game changer for enjoying walks with Rubes. Sarah followed up the consultation with a written account of what was discussed. The suggestions weren't a magic bullet because they required consistency, but the effort is so worth the result. Basic training is a pet owner's responsibility to their pet and to themselves. But when you are faced with an issue that truly impacts the ability for your dog to be socially integrated, I can't emphasize enough the value of engaging someone like Sarah who has the experience, training, and ability to convey the information in a way that makes sense and is able to be applied practically in a way that allows you to live your life with your dog, not around them. Sarah is worth every penny...and then some.

From the owner: We specialize in helping dogs become the BEST family members possible. We offer Board& Train in a…read morebeautiful stress free environment, stress and anxiety free bc dogs live in my home with me ,( NO Kennel life here) all to help your dog have a wonderful experience while learning. We also offer Stay & Play for dogs that need a farm vacation while their humans travel. A truly unique home away from home for you canine family ! Also offer at your Home Private Training and Behavioral Consults for dogs with more serious behavorial issues , local area including Albany, SW Vermont etc

Dawn knows your pet! She has a lifetime of experience with dogs. She knows your breed, even…read morebetter than you do. We visited and reviewed every kennel we could find in the Albany and Troy area. Creekside was the only one we felt comfortable with. We've used this kennel for a single overnight up to almost 3 weeks. I've been there when people were dropping off their dog for months at a time. That speaks volumes. Definately reccomend Creekside Kennel.

My dog stayed here from 4/15-4/21/26. When I picked him up he was very dirty with urine and dried…read morefeces on his feet and legs. He also had raw spots on his elbows and knees. Brook, the manager, told me he had given her no problems other than when she went to wipe his paws before bringing him out to me. She offered me a rag and when I asked what it was for she replied it was for his "piss paws". I was shocked. Why was he standing/laying in his own urine/feces? Was he expected to eat in that same space? He also hadn't eaten the food I provided (his normal diet) so Brook took it upon herself to feed him "canned food" I don't know what kind. Again, I never received a phone call to authorize this. Brook knew he had skin allergies (he was there with both his anxiety and allergy meds-neither of which were dispensed to him) and random food can cause this to flare up. After getting him home and thoroughly brushed, bathed and fed, I contacted the facility and questioned his poor condition and was (for the first time) told my dog was uncooperative and attempted to bite... again, I was never told this until that point. If I had known there was an issue, I would have gladly okayed using a muzzle as needed. I am upset and concerned and will NEVER let my dog come back to this facility. He has boarded at other places and never has he ever come home in such a horrible state. On the contrary, he always comes home in pristine condition. I never write reviews but feel this is necessary and people should be aware. I'm sad because I like to support local businesses but this is one I cannot get behind.

Our dog sees Pete twice a week for walks and absolutely loves him. He usually hates to go out in…read morethe rain but, if Pete is at the door, he's there! He especially enjoys his Adventure Walks, a well-supervised pack activity that gives him a chance to be with other dogs, all of them using up some energy. Pete and Chelsea did a thorough assessment of our dog before taking him on. We were not sure how our dog would do with other dogs as he had recently been repeatedly bitten by a pit bull. But, with the Zoowalkers' help, he did fine! They also do pet-sitting. We recommend them without any reservations. They're the best.

From the owner: ZooWalker professional pet sitters provide dog walks, adventure trips and vacation care for all…read morekinds of pets: dogs, cats, birds, small animals, reptiles, and fish.