I booked a shuttle for 6:45 am to the Reno airport. They never showed, didn't return multiple phone…read morecalls from me, another passenger, or the hotel front desk during their stated business hours, and they didn't respond to emails or voicemail. I had to order a Lyft to make it to my flight on time. They didn't respond to requests for a refund either, so I ended up disputing the charge with my credit card. Totally unreliable. Are they even in business???

Just to be clear, I did not take their shuttle service. My experience was horrible in trying to…read morebook a shuttle to and from the airport. The website is overpriced, if you call your Hotel, they will give you a much more affordable price. But the company does not answer their phone and doesn't want to take reservations. I wound up finding a nice local driver to take me to and from the airport.

I have used this company every time I have been in Reno always on time, always friendlyread more

Excellent ride! Larry, cabR710, runs a smooth cab ride. He also found my phone and left it in safe…read morehands where I was at after I accidentally left it in his backseat. Rosie from dispatch was also phenomenal for booking Larry for my ride home and ensuring I was able to retrieve my cell phone. Thank you Mr. Larry and Miss Rosie for keeping a wonderful day exquisite with love, honesty and compassion. Sven, from the customer line, is always excellent as well! Plus, almost every ride I've received has always had friendly, respectful, professional drivers. Respectfully, Leslie

service ever. Picked up at my home and driven to the very clean limo great service. The driver…read morewas very polite and me water with my bags. I wouldn't use any other service.

Professional, courteous, on time and SAFE. A tire bolt flew through the window right near our…read moredriver. He remained calm and pulled the bus to the side. After a brief delay making sure the hole in the glass did not impede his vision, we were off. GOOD job!

We used Sunset Limo today for transportation from RNO to South Lake Tahoe, and I wanted to take a…read moremoment to share how wonderful the experience was. Our chauffeur, Jade, was absolutely amazing. She was professional, friendly, and made the entire trip smooth and enjoyable. I would definitely request Jade again and highly recommend her to anyone using your services. While I'm sure all of your chauffeurs are great, Jade truly stood out. Thank you again to Sunset Limo and Jade. We look forward to using your services again in the future.

I've used this company several times and they are always on time. Extremely reliable. The drivers…read moreare friendly and accommodating. I would highly recommend them for any of your transportation needs.

Tahoe Knight Monster Hockey Package…read more Round trip from the Silver Legacy to Tahoe Blue Center with Game Tickets for $50 per person. Everything went fantastic. However, for the game tickets it is best if you download the Monsters' App too. And realize for the price - your tickets are in the end zones. Fifteen of us were able to party up and arrive safely home. Both bus drivers were professional and possessed a sense of humor! An added bonus the Knight Monsters came from behind to win the game!  I am recommending your service to any one who will listen. Hopefully, it is successful enough to continue in the future!  Thank you again!

Checked schedule prior to trip. Posted on website and Airport that last shuttle was at 12:25 am. I…read morearrived at 11:30 pm to Reno airport. Found the desk to purchase tickets for shuttle which had sign that said no was there after 10 pm and to talk to the driver outside the door. Found my way to door D , but there was no one there or markings for where to pick up the shuttle. I waited, tried calling, and messaged but received no response. Waited until 12:45. I was quoted a price of over $200 for taxi. By the time I waited for the shuttle, all the hotel shuttles had finished. I decided to Lyft since I had no other options at that point. I will not plan on using the service again since I cannot depend on it and there was no recourse or way to contact/confirm.

Jimmy was contacted directly from his web site by phone for transportation between Reno airport and…read moreLake Tahoe for our family of 17 who arrived on two different days. He was very professional and polite. They were there waiting on us when arrived at the airport and handled all of our luggage. All of the drivers were the same as Jimmy, kind and polite. When were ready to depart, Jimmy and the guys were there ahead of the scheduled time and again handled all of our luggage and drove our family safely to the airport. I have and would again recommend Jimmy to anyone. And I agree, he is such a nice guy. You will not be disappointed. Margarette M Baton Rouge, LA

Convenient & on time. But if you have 4 in the party, the taxi shuttle ( not the local taxis) is…read moreworth looking into. It stops only at selected lodgings thus you may need to take Uber OR LYFT to get to some locations.

Have used many times, but no more. I arranged a pickup at Reno airport, and paid in advance by…read morecredit card. My flight arrived on time, but nobody from the transport service was there to pick me up. Had to take an Uber to get home. Biggest complaint is that the company refused to refund the charges. It is one thing to show up late or not at all, but to charge for services not provided is very unprofessional.