Sold us a car and within a month noticed a bad oil leak. Took it in and were told that there was a…read morecoolant leak too and the coolant was empty. I thought enterprise checked their cars before selling them, but apparently not. They're very helpful when getting your money, but once they have it, they could care less about the lemon they sold you. Extremely frustrating.

This place will screw you. The 2020 Nissan Altima we are buying is a lemon. Nothing but issues…read moreSigned papers Jan. 2nd, 2024 been in the shop 7 times in 9 months they don't wanna admit to or own up to it. Thanks for making our 1st car buying experience horrible, stressful an regretful. A bent valve in the canister is the hole issue that nobody seems to want to fix.

I went in for a 30,000 mile service for my F-150…read more Good: I was able to book online though I never did get a confirmation via email or phone call. When I arrived, the service manager was good at talking with me and understanding what I needed. He arranged for a shuttle back to my house and I only had to wait about 15 minutes. When I picked up the truck the service manager was able to take my payment without me having to stand in line at a cashier. They removed all their paper floor mats and tags when they gave me the truck. Improve: I am always surprised that they do not do a better job on their out briefings. They just take my money, and send me on my way. I would expect that they would review the work order and the result of their inspections, as well as go over when my next service will occur. They also did not have my tire air pressure set identically though this was on their checklist, but the service manager fixed that when I brought it to his attention.

Customer Service /Repair Department is very helpful . Every experience here has been great !read more

Haven't gotten a new car in a while but I'm glad to research and this place was friendly but also…read morehelpful too. As for the value, they understood our needs and wants and I like the fact that we didn't feel pressure from the salesman. It's a busy place but they notice us and talked and acknowledge us as well.

Well... I searched for a certified Honda vehicle through the official Honda website…read more(hondacertified.com) and saw a 2024 Honda Pilot Elite with 37k-ish miles listed for $16,300. The listing provide the vehicle's vin # (5FNYG1H87RB017312) stock# (H058937A) and dealership name and address (Olathe Honda 1000 N Rogers Rd Olathe KS). Based on that information I went to the dealership and spoke with a very professional and nice sale woman (forgot her name sorry) and advised her about the vehicle (showed her the website listing) and its listed price. The sale woman documented the website and listing and talked with her Sales Manager (Carson Lilla). After a few minutes, Mr Lilla talked with me (professionally) and reported that he had seen the vehicle's listed price and could confidently confirm that the listed price was incorrect and that the website had made the error. (Honda's Official website made the listing error!!! Wow!!) I told Mr. Lilla that Honda's certified vehicle website had listed some of their other certified pilots and that those listed prices matched what their website showed. Mr. Lilla insisted that Honda's website was incorrect and reported that the vehicle was a recent trade (week old), had been inspected, certified and listed for $45000. (Old bait and switch!!!) I thanked Mr. Lilla, left and called Honda's customer service department. I informed the representative (Matthew, who was Extremely professional and empathic by the way) about the listing on the Honda's certified vehicle website and the dealership's inflated listed price. In addition I advised him of Mr Lilla's claim of the listing error being on Honda's certified website and not on the dealership. Upon hearing me Matthew advised that the dealerships forwards their certified vehicle's listings to the Honda's certified website and in turn the website broadcast the vehicles and prices out to the public and reference the dealerships inventoring the certified vehicle. (Wow!!! A he said she said!!!) I made a formal complaint #16668808 with Honda. How can I trust Honda as a whole when the Company's website say one thing and the dealership says something completely different. Was the vehicle certified inspected? Did the dealership make the repairs it said it did? Crazy that a "reputable" vehicle brand would allow one of its dealerships to use shady dishonest used car dealership's bait and switch tactic. I bought a Honda CRV for my wife years ago and had a joyous experience. Is this the new way Honda handles business?! If so, you just lost a customer. SMH

Do not buy a vehicle from this dealership. A few months ago, my girlfriend and I were ready to…read morepurchase a used 2016 Volvo XC90. I have the same model, and it has generally been a reliable vehicle for me, and my girlfriend is quite fond of it as well.Used Volvo XC90s are somewhat limited in the central U.S., so when we found this one for sale locally in Olathe, we were eager to check it out. We inspected the car and took it for a test drive, and everything appeared to be in order. My girlfriend decided to buy the car that day with cash; there was no negotiation since she really liked it and the price seemed reasonable. However, just one day later, the check engine light illuminated. Given that the car has many sensors, I assumed it might just be a glitch in the software. My girlfriend reached out to 'SASHA' and communicated with his wife regarding the check engine light problem. We were advised to bring the car in for inspection. A couple of days later, we took the vehicle in, and they examined it, telling us it was ready for pickup. They claimed it was a battery issue. Initially, I believed this explanation, but I was somewhat skepticall. As an electrical designer for a utility company, I have a good understanding of electrical systems and their functions. When we picked up the car, the check engine light had been cleared, but it soon returned. The light came back on the following day. We took the car back again, and the dealership provided the same explanation. This occurred once more, and we were urged to bring the car in again. Nothing was resolved, and we received the same story about a battery issue. I suspect this dealership is dishonest. Regarding the concern with the check engine light; I own a personal scan tool for my vehicles that can clear check engine lights. I attempted to reset the check engine light on her vehicle. The battery was never a concern, as confirmed by the untouched battery terminals located in the trunk of the vehicle. Sasha and his wife are frauds; they used a scan tool to clear the check engine light prior to purchasing the vehicle. We drove just under the mileage limit to avoid triggering a check engine light before completing all the paperwork. Sasha also gives off predatory vibes around young little girls; he behaves in an overly clingy manner towards them. My girlfriend and I brought her daughter along, and while he wanted to hug and show affection, his actions were inappropriate and unsettling. His wife is equally rude and arrogant. Additionally, we have yet to receive the title for the vehicle, and the dealership has stopped responding to our messages. Avoid purchasing a vehicle from this fraudulent and creepy dealership. Holding onto the title is illegal for a dealership, and this practice is also considered fraudulent, which we will be investigating

Visited a few dealerships looking for a car for Grandson. Not impressed with the majority of my…read morehunting experience until we met Matt at KC Car Gallery South. Test drove the car we were interested in and then gave it a couple days to ensure it was the one he wanted. Returned and test drove again prior to purchasing. Zero pressure and Matt is a very personable and straight- forward knowledgeable person. Will return to this business for any future purchases.

Jordan in service is the best! Only reason I use service here. Ask for him when you make…read moreappointment.

To the parts department* I didn't even finish asking the question before you switched me to the…read moredepartment that I was previously transferred from ,who actually let me finish my question. I'll take my money elsewhere

just now New Edvin…read more(Service Consultant) and Kevin (Master Technician) at Olathe Toyota Service are absolutely AMAZING!! I previously was going to another Toyota service center that was much closer to my house. I found out I had a Customer Support Program issue with my roof leaking during hard rains. The Toyota service center that I had been going to for the past 4 yrs refused to fix it and denied the issue (even though they were the ones who informed me that this was a covered issue) A friend of mine recommended Olathe Toyota. I contacted Edvin and told him my story. He reached back out to me about 15- 20 mins later and had already spoke with Master Technician Kevin who was very familiar with the issue. I had my car in for service within a few days. After looking at the issue, Kevin actually showed me the issues and gave me a honest timeline that the car would be available. Kevin even found black mold forming under my roof liner from this issue and quickly got approval from Toyota Corporate completely replace the roof liner. I was beyond grateful for this extra level of service and concern for my health and wellbeing. Edvin put me in a rental car for a week and promptly let me know when my car was good to go. Everything was covered at no charge due to the Customer Support Program that this issue fell under. I live up north on the MO side and will now be more than happy to make the 40 min drive out to Olathe for my car service needs!!Thank you again Edvin and Kevin!!

This is a two fold answer. Typically when you call a place you expect the receptionist to be…read morehelpful. But unfortunately both (separate days) that I have called up there she has been unhelpful. 1st she didn't answer ever any of 4 calls stretched out of hours bc I was reaching out to every Toyota in the state and surrounding. 2nd day very very rude over the phone. "Typically people leave a message" well I'm sorry usually when people give you multiple options and then choose for the customer you aren't snarky when they call back. The other half. Both men that I spoke to while buying my new car were absolutely the best. Very helpful, knowledgeable, and polite. So if you don't have to call them go ahead in and see them. If not don't expect much.

They offered to buy my car for WAY over trade in. They lied. They offered so much less. They…read morecannot be trusted.

Tracy the receptionist Said she was nice…read more chris said it would be $2000 for amy car to be certified and $2000 more for a warranty they lie and are not good people they would not give me anything in writing ! typical used car salesman mentality go to another dealer

Dropped off the Jeep for an oil change, then walked over to IHOP for breakfast instead of waiting…read morein their lounge.

I dropped my car off at 9:00AM for an oil change. it's now 1:30PM and they said it'll be another 2…read morehours. I used to get my oil change done here then stopped. I wish it was better service considering I purchased my jeep here. They are pretty slow and I didn't get any update from Rebecca on when my car would be done.

I don't know if I was expecting too much but they said a standard oil change with no extra services…read morewill take 1.5 hours. This seems a little ridiculous. They also tried to upsell me on a dozen different products and services on a brand new vehicle at my first service. Additionally I was one of the first service appointments of the day so it's not like they had a bunch of vehicles ahead of me for the oil change. 1.5+ hours for a professional garage to do an oil change is wild.

Jimmy Carpenter provided an excellent experience with my purchase. I got a great deal and he helped…read moreme find the right vehicle.

We purchased a vehicle from then a few years back. Were told clean title, no accidents etc…read more Perhaps there were no accidents, but very soon we started having issues indicative of flood damage. The upholstery on the top started coming down as soon as the humidity started in the spring. There were water leaks that caused the floor board to be soaked every time it rained. An expensive module needed to be replaced within a few weeks of purchasing. Someone asked if we had purchased their extended warranty and were shocked that it hadn't been offered. Pretty sure we know why it wasn't offered. Was interesting experience and it taught us to shop elsewhere.

super honest and helpful dealership with good prices. Loved my car from here would definitely…read morerecommend!