If there was a way to give zero stars, I would have done that…read more My mother-in-law spent a small fortune on a once-in-a-lifetime vacation for the whole extended family to go together to Hawaii. We asked the coordinator, Cecily, to help us get a block of rooms together, with connecting rooms so that parents could sleep in the room next to their children. We specifically selected a particular hotel during the planning process because, we were assured, we could get connecting rooms. My mother-in-law asked numerous times, starting several months in advance, if we should pay a deposit to secure our reservations. Cecily assured us that we did not have to do that until very late. When we arrived at the hotel, not only were there no connecting rooms for us, but the family was scattered throughout numerous floors of the tower furthest from the beach. Husbands and wives therefore had to sleep separately, so as not to leave their children sleeping unsupervised several doors or floors away. The members of the hotel staff were sympathetic, but explained that because we had not paid the deposit in a timely fashion, they could not honor our request. Our family spent a small fortune on this vacation, expecting to have a good experience. Because of the rank incompetence of our coordinator, who bears the entire responsibility for this fiasco, we could have gotten similar satisfaction and enjoyment by setting fire to a large pile of cash. Cecily gave us poor guidance that wasted our money and turned what should have been a beautiful, relaxing vacation into a stressful nightmare. Do not trust your vacation plans to her.

We recently returned from an 11 day cruise of Canada and Florida. Our Cruise coordinator did a…read morehorrible job of taking care of our needs for the cruise from the room itself to the lack of excursions. She provided little communication prior and we haven't heard a word since we returned two weeks. Our dining room sitting was done without asking us if it was ok with us and we were placed at a small table by ourselves. Martha did not advise nor help our awareness of what was available. We did not know how agreeing to unassigned seating would have such a large impact on our experience. We were left to our own demise. Our Alaska experience with Wes was much different. What a shame!!!!!

I am writing this to dispute AAA's claim that they are America's friend. I propose that they are…read morenothing but a friend but rather a money grabbing wealth sucking insurance agency that caters to their stockholders not to their clients. I will paint a picture of the fiends that they are. I had an incident, a water heater installed upon my house before I bought it. Yes, I should have taken all safe guards and removed it from the property knowing that it could fail in the forth coming years, but I was young. And apparently, stupid. AAA took advantage of my ignorance in many ways. There was an extreme rainstorm in Southern California, quite irregular, for I had lived in SC all my life since birth. The rain caused the water heater which functioned as a solar unit, to collapse into the master bedroom. Causing damage to the bed, dresser, rugs and other clothes storage units. The carpet was damaged from the rain as the roof was completely destroyed from the heater collapsing. I called a local roofing service repair contactor with a license and they performed service to mitigate the immediate damage. I paid out of my IRA drawing from painfully at a huge loss. I had to as my wife and I had nowhere to live at this time. In the end I spent $30,000 to fix the roof and remove the heater. I called AAA and tried to see what they could do to help us out. They said that it was our fault and that AAA was not liable and we were on our own. I would have to take them to small claims court to retrieve any hope of salvation, which would be $10,000, the limit for small court. So, in court AAA won, I and my wife lost, we got nothing. AAA walked away with a victory and two lost customers, do they care, no they don't, they want blood and money like Trump. Dump AAA like Israel, defund them. My father, who was a Purple Heart Veteran was a member. I will never recommend AAA to another ever.

Love getting my tags here, staff is always super nice and helpful. We have car insurance here and…read morehave gotten a travel agent once through here as well. Unfortunately for us being members for around 10 years, it was said our insurance would drop but unfortunately it has done the opposite. Hopefully it will drop again soon.

I was referred to this agency by a friend, he said she was great. I called the number listed,…read more559-797-5547, twice on separate days. It was the wrong number, "...this ain't no damned Sherri!" I also tried to email the address listed, but after 4 days, did not get a response. I hope she reads this and updates the contact information on her website so she can get some customers, and the poor guy who has her number stops getting her calls.

Cruise Planners provide an amazing customer service. You tell them what you want and they will make…read moreit happen, very fast. I used them for my honeymoon, it was the best decision I made, my wife was very VERY HAPPY. The price was very reasonable. I have no bad comments for them.

We just came back from our honeymoon, and I would give Ashley more stars if I could, but…read moreunfortunately 5 is the highest I can go ;) We loved every bit of our honeymoon and can't wait to go on our next trip. We stayed at Secrets Resort, Maroma beach and we were spoiled every minute of the trip. The food was amazing, we loved the 24/7 room service, the drinks kept flowing, and the service from all of the staff was first class. The hotel really went out of their way to make sure everything was perfect for us during our stay. I am so grateful that Ashley helped us find something in our budget, that she answered my last minute texts so quickly the day we were heading to the airport for departure. I also like that the shuttle from and to the airport in Cancun was arranged as a part of our package so we weren't scrambling to figure that part out. The shuttle company that we used also had some great deals on excursions and we did one and it was a blast! Booking with Ashley is the way to go!

We had planned to take a family vacation & were referred to Ashley. She was amazing from the 1st…read morephone call. We wanted a romantic get away for myself & my husband, in the midst of a family gathering w/o intruding on the family plans. All on a shoe string budget. She helped me plan my trip & set it to a perfect payment plan that let us include every single thing that we wanted to do. For once, it wasn't embarrassing or uncomfortable discussing payment arrangements & trip insurance just to be safe. Sure enough, we had to cancel. Ashley was just as helpful & gracious when cancelling our trip as she had been over the few weeks it took to plan, organize & set up a payment plan. We will be using her for our next family trip.

Donna at Altour is always so helpful! She helped us plan our honeymoon and has sent us countless…read moreideas for more travel plans. I highly recommend Donna to anyone who wants to take the stress out of planning their next trip. I have even called her for help with Passport issues and they were able to answer my questions and point me in the right direction to assure there were no delays. Give Donna a call!

I had this car for a church event for the women of my church for a dinner, it was wonderful- We…read morehad a good time, spacious. We loved our driver, Nelson. we will be back to visit your company Your cars are great I give five stars. All the way

Quick response on my initial query was instrumental- even though it was a wkend Paul was quick to…read morerespond with quotes and my questions. He was Flexible with my requirements.

First time staying at this hotel. It is clean. Parking was packed due to a convention. Parking was…read more$15 per day. Pet fee was $50 per day. I appreciate the area for dogs to pee on grass. The station offered poop bags too. The amenity is greatly appreciated. The room was clean. I enjoyed sleeping on the mattress. Not too firm. Not too soft. The design is somewhat modern and maybe a thing or two looked outdated. But clean! Unfortunately someone made a mess at the ice machine near the elevator and all the ice got all over the floor. Since there was a convention at the time of my visit, the vibe was pretty lively.

Front desk staff were rude and displayed clear contempt toward guests. The room itself was unclean,…read morewith pet hair, human hair, and dust on most surfaces. The bathroom appeared to be under unfinished renovation -- missing parts, visible holes, water damage on the ceiling, and a glass door that wouldn't stay closed. Outlet covers were scratched and damaged, and the USB ports didn't work. The provided lotions also had an unpleasant, pungent odor. This was one of the worst experiences I've had the displeasure of paying for. I would not recommend this property.

Amazing service :) I reached out to classic charter via their website and Bryson was very helpful…read morein every step before our actual Dan and terry were our bus drivers and kept our students safe in all regards including that rough Central Valley fog. Thanks yall and will definitely work with the again.

Working with Sukh, Dan and Jake for our two day tour of Yosemite, Sequoia, Kings was such a…read morepleasure. They were knowledgeable of the roads so we felt safe. We had Sukh for two days so it was great to see a familiar face; he worked so well with our group. Bryce was super helpful with meeting our groups needs; even when they were last minute. This company overall was such a pleasure to work with; will definitely use Classic Charter again!