I purchased a pool here in July 2016, had it installed by them in August 2016. I wanted to buy from them as they are a family owned business and I support that. This would have meant years of purchases from me for the chemicals alone. When it was being installed there were maybe 1/4" pieces of wood put under the leg frames, thought that was probably less than what was needed to hold a 15000 gallon pool, but hey I'm not the expert. Upon opening my pool this year I thought I had noticed a slight difference in one side of the pool water height. Well now it is a good 2-2/1/2 inches. I had them install so there would be no issues. So last night I emailed on the website, if this is something I should worry about, No answer today, not a problem hasn't been very long since I sent it. I decided to call, as I am going out of town for a few days, so I call, tell them that I had sent the email and what is was about, and I get "so what do you want?" really, I am not the expert, you tell me what I need. So I say that I didn't know if it was something I should be concerned with, and I get "we warranty them for a few weeks, but we cannot control mother nature" then some more excuses started.. To me you just said
F#$% you. Well looks like I will be going elsewhere. Its such a shame, I love small businesses but I guess I will find someone else.
And all this was after spending about $8k with them. read more